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About the role
Key responsibilities & impact- Performs all the essential duties and responsibilities of the Senior Field Technician (refer to job description for job code 709) at least 50% of time.
- Uses electronic test equipment to troubleshoot customer service drops or outlets, diagnose and repair reception performance issues, and resolve all problems from the customer-owned equipment to the output.
- Trains new Field and Senior Field Technicians.
- Trains Lead Technicians as directed by Technical Operations Manager.
- Inspects and evaluates completed field work.
Requirements
What you’ll need- One year certificate from college or technical school; or three to four years related experience and/or training; or equivalent combination of education and experience.
- Must successfully complete Leadership and Supervisory Skills course within one year of becoming Lead Technician.
- Must have successfully completed all Cable One Technical Training Center courses through Senior Field Technician and Advanced Technician if applicable.
- Valid driver’s license and a good driving record.
- This position requires the ability to work a variable schedule.
- This position may require occasional travel.
Benefits
Comp & perks- Medical, dental, and vision plans – start when you start!
- Life insurance (self, spouse, children)
- Paid time off (vacation, holiday, and personal/sick days)
- 401(k) - 100% company match (match program starts after 1 year of service, up to 5% of eligible compensation)
- Group Legal plan with Identity Theft Protection
- Tuition reimbursement (up to $5,250 on 1st year)
- Annual community support to various organizations across the U.S.
- Associate recognition & awards programs
- Advancement opportunities
- Collaborative work environment
ATS Keywords
✓ Tailor your resumeApplicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard Skills & Tools
troubleshootingdiagnosingrepairingelectronic test equipmentfield work inspectioncustomer serviceperformance issue resolution
Soft Skills
trainingleadershipsupervisory skillscommunication
Certifications
one year certificate from college or technical schoolLeadership and Supervisory Skills course