NOC Technician I

Cable ONE

NOC Technician I monitoring Cable One network and responding to incidents. Utilizing analytical skills to escalate issues and ensure communication with stakeholders.

Posted 6/10/2026full-timeRemote • Alabama, Arizona, Florida, Idaho, Illinois, Iowa, Kansas, Louisiana, Maryland, Mississippi, Montana, Nevada, New Mexico, New York, North Carolina, North Dakota, Oklahoma, Oregon, Pennsylvania, South Carolina, South Dakota, Tennessee, Texas, Utah • 🇺🇸 United StatesJuniorWebsite

About the role

Key responsibilities & impact

Monitor information on all network sites, analyze various network monitoring tools, and identify deterioration of components in the system.
Act as first tier in alert response and incident/problem resolution for the Cable One network to identify customer and infrastructure impacting issues.
Perform initial troubleshooting and data gathering to identify and resolve issues in an efficient manner.
Ensure proper escalation to technology operations teams and local system technicians.
Coordinate communication and sends status email messages to all stakeholders and Cable One departments to inform of customer impacting issues.
Maintain a detailed cause and resolutions log of customer and associate-related incidents.
Ensure that the handover to next shift is up-to-date and communicated at the end of the shift.
Confirm network events and issues are identified and properly escalated to the responsible management levels.

Requirements

What you’ll need

At least 3 months related experience or training.
Experience in a Network Operations environment preferred.
Must be flexible and able to work alternate shifts as required to support the 24/7 operation.
Must be able to work under pressure.
Cisco Certified Technician (CCT) preferred.
A working knowledge of modems and basic networking preferred.

Benefits

Comp & perks

Medical, dental, and vision plans – start when you start!
Life insurance (self, spouse, children)
Paid time off (vacation, holiday, and personal/sick days)
401(k) - 100% company match (match program starts after 1 year of service, up to 5% of eligible compensation)
Group Legal plan with Identity Theft Protection
Tuition reimbursement (up to $5,250 on 1st year)
Up to seventy-five dollars a month towards cable and internet services
Annual community support to various organizations across the U.S.
Associate recognition & awards programs
Advancement opportunities
Collaborative work environment

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills & Tools

network monitoringtroubleshootingdata gatheringincident resolutionproblem resolutionnetwork operationsbasic networkingmodems

Soft Skills

communicationcoordinationflexibilityability to work under pressure

Certifications

Cisco Certified Technician