Bilingual Spanish Inbound Customer Service Agent

GE Appliances, Recreational Living

Bilingual Remote Consumer Advocate resolving customer service issues at ASI/GE Appliances in English and Spanish. Advocating for customer resolutions through multiple internal departments for a quality service experience.

Posted 6/19/2026full-timeRemote • Kentucky, Mississippi, Ohio, Oklahoma, South Carolina, South Dakota, Tennessee, Texas, Utah • 🇺🇸 United StatesJuniorMid-Level💰 $18 per hourWebsite

About the role

Key responsibilities & impact

Resolve escalated customer service issues (in English and Spanish)
Create an outstanding quality service experience for the GE Appliance consumer
Advocate with multiple internal departments on their behalf for reasonable and satisfactory resolutions
Take ownership in resolving escalated customer concerns
Follow up with customers using phone, email, or text to resolve appliance-related concerns
Find creative solutions that are in the best interest of the customers and GE Appliances
Interact and coordinate with all necessary stakeholders to successfully resolve consumer issues
Gather information from various resources and surface concerns with suggested resolutions to the Team Leader or Team Manager
Complete consumer reviews for satisfaction before case closure
Meet work schedule demands and obligations with compliance, integrity, and according to values, processes and policies

Requirements

What you’ll need

Ability to communicate effectively and proficiently using both English and Spanish language in written and verbal form
High School Diploma or GED
Minimum of 1-year Call-Center experience
Minimum of 2-years Escalated Customer Service experience
Excellent written & verbal skills
Moderate to advanced computer skills; navigating multiple online applications
Exceptional organizational skills; ability to effectively multi-task
Ability to handle high-volume calls while simultaneously handling multiple online applications
Previous experience working from home (preferred)

Benefits

Comp & perks

Paid on-the-job training and mentoring
Work-from-home opportunities (equipment provided)
No weekend shifts
Paid time off
Medical, dental, vision, and prescription benefits eligibility on day 1 of employment
401(k) program with a company match
Short-term and long-term disability
Life insurance
Appliance discount program
Tuition reimbursement
Gym membership reimbursement
Career growth opportunities

ATS Keywords

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Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard Skills & Tools

Call-Center experienceEscalated Customer Service experienceComputer skillsMulti-tasking

Soft Skills

Effective communicationOrganizational skillsProblem-solvingCustomer advocacyCreativity

Certifications

High School DiplomaGED