GE Appliances, Recreational Living

Sales

• Identify, develop, and maintain strong, multi-level relationships with organizational pillars and decision-makers.
• Proactively sell the company’s aftermarket and out-of-warranty replacement solutions to dealership leadership, service managers, parts managers, and frontline teams.
• Partner closely with large distributor organizations to drive dealership pull-through and repeat purchasing.
• Monitor dealership participation, distributor performance, and aftermarket revenue growth against targets.

Aftermarket Sales Manager – Recreational Living

Business Intelligence Developer

• Developing, maintaining, and supporting business intelligence solutions.
• Focusing on Tableau dashboard development, SQL-based data preparation.
• Ensuring reliable, accurate reporting across key business domains.
• Monitoring Tableau dashboards for data accuracy and refresh issues.
• Debugging backend data issues impacting Tableau reports.
• Designing efficient backend datasets for Tableau consumption.

Business Intelligence Analyst

QA Engineer

• Lead supplier quality initiatives across sourcing, engineering, and technology functions.
• Drive quality efforts for Sourced Finished Products and New Product Introduction (NPI).
• Support Transfer of Work (TOW) projects by validating supplier readiness, tooling, and process capability.
• Improve Cost of Quality (COQ) through projects and field issue resolution.
• Collaborate with suppliers to enhance processes and eliminate potential quality risks.
• Support supplier capacity and delivery improvements ensuring safety, quality, and reliability.
• Strengthening supplier process robustness and quality system maturity.
• Provide design and process expertise for critical components and finished goods.
• Manage supplier performance, change controls, and escalations.
• Conduct audits and close quality risks and non-conformances.
• Lead root cause analysis and corrective actions for plant and field issues.
• Ensure long-term supplier quality sustainability and service part availability.

Senior Supplier Quality Engineer

Account Manager

• Execute and achieve all sales and margin operating plans
• Sell all applicable GE Appliances Air & Water products to assigned Hospitality accounts
• Identify and pursue new business opportunities to grow sales to assigned Hospitality accounts
• Develop customer sales initiatives, programs and/or logistics strategies to drive profitable sales growth
• Provide project quotes when necessary to ensure winning business
• Negotiate pricing and terms & conditions for new customer agreements and Purchase Orders
• Prepare and deliver training, and/or coordinate any relevant product presentations that drive the GE Appliances value story
• Track and be accountable for sales metrics with reporting and analysis tools
• Resolving customer issues in a timely and accurate manner, establish credibility with internal and external customers or co-workers
• Effectively collaborate and work with the Inside Sales and cross functional teams

Principal National Account Manager – Air & Water Solutions, Hospitality Sales

Customer Support

• Resolve escalated customer service issues (in English and Spanish)
• Create an outstanding quality service experience for the GE Appliance consumer
• Advocate with multiple internal departments on customers' behalf for reasonable and satisfactory resolutions
• Take ownership in resolving escalated customer concerns
• Follow up with customers using phone, email, or text
• Find creative solutions in the best interest of the customers and GE Appliances when negotiating and implementing concessions
• Interact and coordinate with necessary stakeholders to resolve consumer issues
• Complete consumer reviews for satisfaction before case closure
• Meet work schedule demands and obligations with compliance, integrity, and according to values, processes and policies

Bilingual Spanish Inbound Customer Service Agent

Inside Sales

• Execute and achieve all sales and margin operating plans
• Sell the full portfolio of GE Appliances Air & Water products to new and existing Hospitality customers
• Collaborate with Area Sales Managers to identify, generate, and convert new business opportunities
• Develop and execute strategies to grow sales within the Hospitality industry
• Build strong relationships with regional customers and manage the sales process from initial outreach through close to achieve quarterly and annual targets
• Maintain a proactive outbound call cadence to drive sales growth, productivity, and customer engagement
• Analyze competitor activity, trends, and market insights to identify opportunities and inform sales strategy
• Partner with distributor networks to share leads and grow both Direct and Indirect Hospitality sales channels
• Set up customer accounts and provide support for service needs and post-sale issues as required
• Leverage digital sales tools to improve overall sales effectiveness and customer engagement
• Provide ongoing customer support, including training on product features and functionality
• Perform other duties and responsibilities as assigned

Inside Sales Professional – Air & Water, Hospitality

• Develop and own the OEM sales strategy aligned with A&W’s microenterprise goals and Rendanheyi principles.
• Identify and prioritize OEM market opportunities across HVAC, water heating, and water treatment.
• Build multi-year growth plans and commercial models for strategic OEM accounts.
• Lead contract negotiations, pricing strategies, and long-term partnership agreements.
• Maintain zero-distance to OEM customers—deeply understanding their product strategies, technology needs, and service models.
• Translate customer insights into product requirements, partnership proposals, and NPI recommendations.
• Monitor competitive activity, regulatory trends, and emerging technologies impacting OEM demand.
• Work directly with Haier engineering, manufacturing, product management, and supply chain teams in China to align OEM requirements with global capabilities.
• Participate in joint technical reviews, feasibility discussions, and production readiness activities.
• Serve as the customer-facing bridge between North American OEM needs and Haier’s global product platforms.
• Travel to China periodically to support partnership development, product discussions, factory visits, and strategic planning sessions.
• Cultivate strong executive and technical relationships with existing and prospective OEM partners.
• Build a pipeline of OEM prospects across HVAC, water heating, and water treatment.
• Support seamless partner onboarding in collaboration with cross-functional A&W and Haier teams.
• Serve as the voice of the customer within the microenterprise.
• Develop reliable forecasting processes and revenue targets; track and adjust to meet business goals.
• Build scalable sales processes and account planning tools.
• Maintain accurate CRM data, pipeline visibility, and account documentation.
• Partner with A&W Product Management and Engineering to advocate for OEM needs throughout NPI and lifecycle planning.
• Collaborate with Operations, Quality, Service, and Supply Chain to ensure OEM commitments are consistently met.
• Align with marketing on materials, co-branding opportunities, and OEM communications.