GE Appliances, Recreational Living

Customer Support

• Resolve escalated customer service issues (in English and Spanish)
• Create an outstanding quality service experience for the GE Appliance consumer
• Advocate with multiple internal departments on their behalf for reasonable and satisfactory resolutions
• Take ownership in resolving escalated customer concerns, including capturing all the facts surrounding complaints
• Follow up with customers using phone, email, or text to resolve appliance-related concerns
• Find creative solutions that are in the best interest of the customers and GE Appliances
• Interact and coordinate with all necessary stakeholders to successfully resolve consumer issues
• Gather information from various resources and surface concerns with suggested resolutions

Bilingual Spanish Inbound Customer Service Agent – Consumer Relations

• Resolve escalated customer service issues
• Create an outstanding quality service experience for the GE Appliance consumer
• Advocate with multiple internal departments on their behalf for reasonable and satisfactory resolutions
• Take ownership in resolving escalated customer concerns, including capturing all the facts surrounding complaints
• Follow up with customers using phone, email, or text to resolve appliance-related concerns
• Find creative solutions that are in the best interest of the customers and GE Appliances when negotiating and implementing concessions
• Gather information from various resources and surface concerns with suggested resolutions to the Team Leader or Team Manager
• Complete consumer reviews for satisfaction before case closure
• Meet work schedule demands and obligations with compliance, integrity, and according to values, processes and policies

Inbound Customer Service Agent – Consumer Relations

Events

• Plan, coordinate, and execute a wide range of events & experiences, including conferences, training, product launches, tours & company-sponsored activities.
• Develop event concepts, themes, and timelines in alignment with organizational goals.
• Negotiate and manage vendor contracts, venues, catering, and other event-related services.
• Oversee event budgets, ensuring cost-effectiveness while maintaining quality.
• Coordinate event logistics, including registration, attendee communications, and on-site management and set up.
• Analyze event performance and provide post-event reports with insights and recommendations.
• Develop and implement a comprehensive marketing strategy to promote events and increase brand awareness.
• Create compelling marketing materials, including social media content, email campaigns, press releases, and promotional collateral.
• Collaborate with internal graphic designers, content creators, and other stakeholders to produce high-quality assets.
• Manage social media channels and monitor engagement metrics.
• Conduct market research to identify target audiences and refine event marketing efforts.
• Measure and analyze the success of marketing campaigns, making data-driven decisions to optimize performance.
• Work closely with cross-functional teams to align events and marketing efforts with company objectives.
• Build and maintain strong relationships with clients, sponsors, and partners.
• Lead a team of students, freelancers, or volunteers to ensure seamless execution of events.

Event Manager

• Provide direct support to GE Appliances Owners with a strong focus on sales and service
• Responsibilities include providing product information, registration support, as well as service, parts, delivery, and dealer location inquiries
• Concierge agents will provide resolution to owner issues through troubleshooting, sales, service, referrals and providing minor concessions
• This position will provide limited support to Non-GE Appliance branded appliance owners
• Drive owner focused solutions for customer issues; utilizing creativity and judgment-based reasoning skills by receiving incoming calls, e-mails, chats or written inquiries and provide answers to contact inquiries related to product information, service, pre & post purchase and sales of parts, product and services
• Follows established guidelines, but when needed take partnership to implement concession guidelines that are in the best interest of the owner and GE Appliances, using GE Appliances contact center systems
• Create, update and retrieve owner records for logging facts surrounding complaints, actions and resolutions
• Proactively provide feedback to Quality and Training to help keep training processes and materials updated
• Adhere to safety policies and procedures to ensure a safe work environment for all
• Support other parts of the business, such as directed
• Other duties as assigned

Inbound Customer Service Agent

Sales

• Lead sales efforts by driving sales of GE Appliances Air and Water products through prospecting, recruiting, and onboarding new plumbing, heating, ventilation, and air conditioning (PHVAC) wholesale distributors
• Grow the territory by identifying new business opportunities and expanding existing customer relationships to achieve sales and margin goals
• Collaborate strategically with national account teams and third-party representative firms to execute a comprehensive regional sales growth plan
• Deliver an exceptional customer experience by developing customer-specific programs, resolving issues effectively, and building trusted relationships that promote long-term success
• Champion GE Appliances’ value by presenting training sessions and product demonstrations that highlight the quality and performance of Air and Water solutions
• Track performance by using reporting and analysis tools to measure results and continuously improve sales outcomes
• Lead partnerships by overseeing the region’s third-party manufacturing representatives to ensure alignment with business objectives

Senior Area Sales Manager – Air & Water

Inside Sales

• Execute and achieve all sales and margin operating plans.
• Sell the full range of GE Appliances Air & Water products to new and existing hospitality customers.
• Collaborate with National Account Managers to identify and generate new business opportunities and develop marketing strategies to grow sales in the hospitality industry.
• Develop strong relationships with national account customers and effectively source and close new accounts to meet quarterly and annual sales targets.
• Implement a proactive call schedule to drive sales growth and productivity through consistent outbound calling and customer engagement.
• Analyze competitor information and trends to identify opportunities for growth.
• Set up customer accounts and support customers with service and post-sales issues as needed.
• Leverage digital tools to improve sales effectiveness and enhance the customer experience.
• Provide customer maintenance and support, including training on product features and functionality.
• Perform additional responsibilities as assigned.

Senior Inside Sales Professional – Air & Water, Hospitality

Account Manager

• Manage a territory of distributors and direct customers in the Air & Water Solutions’ Hospitality segment
• Lead portfolio strategy and expansion across Air & Water product categories
• Execute and achieve all sales and margin operating plans
• Sell all applicable GE Appliances Air & Water products to assigned Hospitality accounts
• Identify and pursue new business opportunities to grow sales to assigned Hospitality accounts
• Own and drive revenue, margin, and market share growth
• Develop customer sales initiatives, programs, and/or logistics strategies
• Provide project quotes when necessary
• Negotiate pricing and terms & conditions for new customer agreements
• Prepare and deliver training, and/or coordinate any relevant product presentations
• Track and be accountable for sales metrics

Principal National Account Manager – Air & Water Solutions Sales

Manager

• Effectively manages, coaches, and develops a dispersed workforce of 47 appliance repair technicians
• Motivates employees to meet daily targets
• Reviews metrics and customer feedback data to identify and create action plans
• Coaches employees on handling difficult conversations and complicated situations
• Conducts regularly recurring team meetings
• Utilizes effective problem-solving and conflict-resolution skills
• Responsible for managing profits and losses for assigned areas
• Displays extensive knowledge of industry standards and practices
• Achieves Safety compliance program/training & focus on Recordable Rates for workers comp

Senior Consumer Service Manager

• Manage a dynamic territory representing GE Appliances' Air & Water product portfolio to distributors and customers
• Prospect, recruit, and onboard new plumbing, heating, ventilation, and air conditioning (PHVAC) wholesale distributors
• Drive sales growth by identifying new business opportunities and expanding existing customer relationships
• Partner with national account teams and third-party rep firms to execute a comprehensive regional sales growth plan
• Deliver customer-specific programs, resolve issues efficiently, and foster trust and long-term engagement
• Lead training sessions and product demonstrations to communicate the advantages of GE Appliances' Air & Water solutions
• Use reporting and analysis tools to track performance and identify improvement opportunities
• Provide leadership and alignment for the Region’s third-party manufacturing representatives

Senior Area Sales Manager

Graphics Designer

• Support the Creative Senior Manager and the broader Park Studios team
• Assist in creating and adapting visual assets for packaging, digital, and print materials
• Apply brand guidelines across projects to ensure cohesive and professional representation
• Contribute to campaign execution by preparing creative materials for multiple platforms and audiences
• Support a variety of design needs, from sales collateral to quick-turn projects across different business areas
• Prepare files, collect assets, and contribute to layout, typography, and image optimization needs
• Work remotely and collaborate with team members to deliver design tasks

Graphic Design Co-op, Marketing & Advertising

Sales Engineer

• Remote, field-based Principal Sales Engineer focused on Commercial Applied, VRF, Ductless, VTAC, and PTAC product offerings
• Lead management and performance of specifying rep agencies within the region and establish/track sales metrics
• Develop and execute regional business development strategies to drive volume and margin growth
• Cultivate a network of spec rep firms and collaborate with field sales to evaluate distributor partners
• Build relationships with HVAC distributors, contractors, architects, and design professionals to drive adoption
• Translate strategic relationships into tangible business results and maintain a healthy pipeline of quotes
• Present and communicate value of Haier ductless and commercial applied solutions; support design and application
• Lead product introductions, deliver training, and ensure awareness of federal/state/local code compliance and ASHRAE guidelines
• Partner with Senior Commercial Director on regional go-to-market strategies and analyze regional P&L performance
• Work with operations to enhance customer satisfaction and business efficiency
• Travel 30–40% across NYC metro, New England, Eastern Canada and occasionally nationwide

Principal Sales Engineer – Commercial Applied and VRF

• Lead management and performance of specifying rep agencies within Southern California region
• Establish and track sales metrics to drive accountability and ensure rep success
• Develop and execute regional business development strategies to drive volume and margin growth
• Cultivate a network of spec rep firms and collaborate with field sales to evaluate distributors
• Build relationships with HVAC distributors, contractors, architects, and design professionals
• Present and communicate value of Haier ductless and commercial applied solutions
• Support design and application of Haier products for commercial use and lead product introductions
• Deliver training sessions and ensure awareness of federal, state, local code compliance and ASHRAE guidelines
• Partner with Senior Commercial Director on regional go-to-market strategies and analyze regional P&L
• Maintain pipeline of quotes and travel throughout Southern California (30–40%) and occasionally nationwide