GE Appliances, Recreational Living

Product Manager

• Manage annual product plans and short- to mid-term roadmap execution for the assigned Light Commercial portfolio, including RTUs, Commercial Splits, and Accessories, ensuring alignment with business priorities and functional objectives.
• Partner with Marketing, Sales, Brand, and Consumer Insights teams to translate market and customer needs into product requirements, support differentiated positioning, and help execute channel plans.
• Collaborate with the HVAC Technology team to define business requirements, support prioritization and resourcing discussions for product development programs, and provide product management leadership for active NPI initiatives.
• Partner with Sales and Marketing teams to support commercial execution and monitor market performance for light commercial RTU and Commercial Split products, identifying actions to improve results.
• Work closely with manufacturing partners to support NPI readiness, launch coordination, operational alignment, and issue resolution for assigned products.
• Collaborate with Sourcing to support sourcing plans and risk mitigation activities for components and sourced products related to day-to-day operations and NPI execution.
• Develop business cases and recommend investment priorities for assigned RTU and Commercial Split initiatives as input to LTP, SII, and Operating Plan processes.
• Partner with Quality, Technology, Sourcing, and manufacturing teams to support cost-out initiatives, quality improvements, and resolution of product and installation issues, incorporating learnings into future product updates and launch plans.
• Partner with Design and Technology teams to support regulatory and agency compliance planning, identify incremental innovation opportunities, and execute continuous improvement projects in collaboration with the Platform team.
• Lead recurring cross-functional product review meetings for assigned RTU and Commercial Split programs to align priorities, track actions, and escalate risks or issues as needed.
• Participate in weekly Production, Scheduling, and Inventory (PSI) meetings to monitor inventory performance, support clearance actions, and help maintain target inventory levels in partnership with manufacturing, Marketing, and Sales.
• Coordinate with the Parts team to support parts availability, customer satisfaction, and financial performance objectives for assigned products.
• Gather and analyze voice-of-customer inputs to support launch planning, product updates, and SKU assortment decisions.
• Develop training content requirements for internal and external stakeholders.
• Deliver product training as needed for internal and external stakeholders, including outside applications engineering contract firms.

Senior Manager, Product Management – RTUs

Customer Support

• Provide direct support to GE Appliances Owners with a strong focus on sales and service by balancing customer service and inbound sales by identifying opportunities to upsell products and services while consistently meeting defined sales performance metrics and KPIs as a core requirement of the role
• Responsibilities include providing product information, registration support, as well as service, parts, delivery, and dealer location inquiries
• Concierge agents will provide resolution to owner issues through troubleshooting, sales, service, referrals and providing minor concessions
• Create, update and retrieve owner records for logging facts surrounding complaints, actions and resolutions
• Proactively provide feedback to Quality and Training to help keep training processes and materials updated
• Adhere to safety policies and procedures to ensure a safe work environment for all
• Support other parts of the business, such as directed
• Other duties as assigned

Senior Manager, Product Management – RTUs

Inbound Customer Service Agent