GE Appliances, Recreational Living

Customer Support

• Resolve escalated customer service issues (in English and Spanish)
• Create an outstanding quality service experience for the GE Appliance consumer
• Advocate with multiple internal departments on customers' behalf for reasonable and satisfactory resolutions
• Take ownership in resolving escalated customer concerns
• Follow up with customers using phone, email, or text
• Find creative solutions in the best interest of the customers and GE Appliances when negotiating and implementing concessions
• Interact and coordinate with necessary stakeholders to resolve consumer issues
• Complete consumer reviews for satisfaction before case closure
• Meet work schedule demands and obligations with compliance, integrity, and according to values, processes and policies

Bilingual Spanish Inbound Customer Service Agent

Inside Sales

• Execute and achieve all sales and margin operating plans
• Sell the full portfolio of GE Appliances Air & Water products to new and existing Hospitality customers
• Collaborate with Area Sales Managers to identify, generate, and convert new business opportunities
• Develop and execute strategies to grow sales within the Hospitality industry
• Build strong relationships with regional customers and manage the sales process from initial outreach through close to achieve quarterly and annual targets
• Maintain a proactive outbound call cadence to drive sales growth, productivity, and customer engagement
• Analyze competitor activity, trends, and market insights to identify opportunities and inform sales strategy
• Partner with distributor networks to share leads and grow both Direct and Indirect Hospitality sales channels
• Set up customer accounts and provide support for service needs and post-sale issues as required
• Leverage digital sales tools to improve overall sales effectiveness and customer engagement
• Provide ongoing customer support, including training on product features and functionality
• Perform other duties and responsibilities as assigned

Inside Sales Professional – Air & Water, Hospitality

Sales

• Develop and own the OEM sales strategy aligned with A&W’s microenterprise goals and Rendanheyi principles.
• Identify and prioritize OEM market opportunities across HVAC, water heating, and water treatment.
• Build multi-year growth plans and commercial models for strategic OEM accounts.
• Lead contract negotiations, pricing strategies, and long-term partnership agreements.
• Maintain zero-distance to OEM customers—deeply understanding their product strategies, technology needs, and service models.
• Translate customer insights into product requirements, partnership proposals, and NPI recommendations.
• Monitor competitive activity, regulatory trends, and emerging technologies impacting OEM demand.
• Work directly with Haier engineering, manufacturing, product management, and supply chain teams in China to align OEM requirements with global capabilities.
• Participate in joint technical reviews, feasibility discussions, and production readiness activities.
• Serve as the customer-facing bridge between North American OEM needs and Haier’s global product platforms.
• Travel to China periodically to support partnership development, product discussions, factory visits, and strategic planning sessions.
• Cultivate strong executive and technical relationships with existing and prospective OEM partners.
• Build a pipeline of OEM prospects across HVAC, water heating, and water treatment.
• Support seamless partner onboarding in collaboration with cross-functional A&W and Haier teams.
• Serve as the voice of the customer within the microenterprise.
• Develop reliable forecasting processes and revenue targets; track and adjust to meet business goals.
• Build scalable sales processes and account planning tools.
• Maintain accurate CRM data, pipeline visibility, and account documentation.
• Partner with A&W Product Management and Engineering to advocate for OEM needs throughout NPI and lifecycle planning.
• Collaborate with Operations, Quality, Service, and Supply Chain to ensure OEM commitments are consistently met.
• Align with marketing on materials, co-branding opportunities, and OEM communications.

Sales Director – Air & Water OEM

Manager

• Effectively manages, coaches, and develops a dispersed workforce of approximately 30 appliance repair technicians to ensure team objectives and goals are being carried out.
• Drive revenue growth through both product sales and increasing of out-of-warranty call volume.
• Ability to motivate employees to meet daily targets by holding them accountable for performance and providing feedback as needed.
• Review metrics and customer feedback data to identify and create action plans to address performance opportunities.
• Coach employees on how to handle difficult conversations and complicated situations.
• Conduct regularly recurring team meetings with employees.
• Utilize effective problem-solving and conflict-resolution skills.
• Responsible for managing profits and losses for assigned areas.
• Displays extensive knowledge of industry standards and practices, achieve Safety compliance program/training & focus on Recordable Rates for workers comp.

Senior Consumer Service Manager

• Resolve escalated customer service issues (in English and Spanish)
• Create an outstanding quality service experience for the GE Appliance consumer
• Advocate with multiple internal departments on their behalf for reasonable and satisfactory resolutions
• Take ownership in resolving escalated customer concerns, including capturing all the facts surrounding complaints
• Follow up with customers using phone, email, or text to resolve appliance-related concerns
• Find creative solutions that are in the best interest of the customers and GE Appliances
• Interact and coordinate with all necessary stakeholders to successfully resolve consumer issues
• Gather information from various resources and surface concerns with suggested resolutions

Bilingual Spanish Inbound Customer Service Agent – Consumer Relations

• Resolve escalated customer service issues
• Create an outstanding quality service experience for the GE Appliance consumer
• Advocate with multiple internal departments on their behalf for reasonable and satisfactory resolutions
• Take ownership in resolving escalated customer concerns, including capturing all the facts surrounding complaints
• Follow up with customers using phone, email, or text to resolve appliance-related concerns
• Find creative solutions that are in the best interest of the customers and GE Appliances when negotiating and implementing concessions
• Gather information from various resources and surface concerns with suggested resolutions to the Team Leader or Team Manager
• Complete consumer reviews for satisfaction before case closure
• Meet work schedule demands and obligations with compliance, integrity, and according to values, processes and policies

Inbound Customer Service Agent – Consumer Relations

Events

• Plan, coordinate, and execute a wide range of events & experiences, including conferences, training, product launches, tours & company-sponsored activities.
• Develop event concepts, themes, and timelines in alignment with organizational goals.
• Negotiate and manage vendor contracts, venues, catering, and other event-related services.
• Oversee event budgets, ensuring cost-effectiveness while maintaining quality.
• Coordinate event logistics, including registration, attendee communications, and on-site management and set up.
• Analyze event performance and provide post-event reports with insights and recommendations.
• Develop and implement a comprehensive marketing strategy to promote events and increase brand awareness.
• Create compelling marketing materials, including social media content, email campaigns, press releases, and promotional collateral.
• Collaborate with internal graphic designers, content creators, and other stakeholders to produce high-quality assets.
• Manage social media channels and monitor engagement metrics.
• Conduct market research to identify target audiences and refine event marketing efforts.
• Measure and analyze the success of marketing campaigns, making data-driven decisions to optimize performance.
• Work closely with cross-functional teams to align events and marketing efforts with company objectives.
• Build and maintain strong relationships with clients, sponsors, and partners.
• Lead a team of students, freelancers, or volunteers to ensure seamless execution of events.

Event Manager

• Provide direct support to GE Appliances Owners with a strong focus on sales and service
• Responsibilities include providing product information, registration support, as well as service, parts, delivery, and dealer location inquiries
• Concierge agents will provide resolution to owner issues through troubleshooting, sales, service, referrals and providing minor concessions
• This position will provide limited support to Non-GE Appliance branded appliance owners
• Drive owner focused solutions for customer issues; utilizing creativity and judgment-based reasoning skills by receiving incoming calls, e-mails, chats or written inquiries and provide answers to contact inquiries related to product information, service, pre & post purchase and sales of parts, product and services
• Follows established guidelines, but when needed take partnership to implement concession guidelines that are in the best interest of the owner and GE Appliances, using GE Appliances contact center systems
• Create, update and retrieve owner records for logging facts surrounding complaints, actions and resolutions
• Proactively provide feedback to Quality and Training to help keep training processes and materials updated
• Adhere to safety policies and procedures to ensure a safe work environment for all
• Support other parts of the business, such as directed
• Other duties as assigned