Digital Consumer Experience Advocate

GE Appliances, Recreational Living

Digital Consumer Experience Advocate supporting consumers through digital platforms for GE Appliances. Responding to inquiries and driving brand loyalty in customer interactions.

Posted 7/7/2026full-timeRemote • Kentucky • 🇺🇸 United StatesJunior💰 $17 per hourWebsite

Core Competencies

Role fit

Core Competencies

Use this summary to align your resume positioning with the role.

Demonstrates expertise in customer service, particularly in digital communication channels, with a strong focus on resolving inquiries and identifying sales opportunities. Proficient in navigating various systems and maintaining high standards of service while being bi-lingual in English and Spanish.

Highest-signal resume keywords

Customer Service ExperienceWritten Communication SkillsSales Opportunity IdentificationBilingual Proficiency in English & SpanishExperience with Salesforce Service Cloud

ATS Keywords

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Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard Skills

Typing SkillsKnowledge Base NavigationEDoc ProficiencySalesforce Service CloudTroubleshootingProduct CareComplaint ResolutionInstallation RequirementsDigital Inquiry ResponseChat-Based Support

Soft Skills

Positive AttitudeTeam CollaborationAdaptability

Tools & Technologies

GEAppliances.comSMC

Certifications & Qualifications

Associate’s Degree

Industry Keywords

Customer ServiceContact CentersDigital Consumer InquiriesSales ConversionPre-Purchase Questions

Tech Stack

Tools & technologies

Cloud

About the role

Key responsibilities & impact

Respond to digital consumer inquiries and provide best-in-class service in support of company-owned websites.
Address and resolve incoming customer inquiries related to pre-purchase questions, installation requirements, troubleshooting, product care, and complaint resolution.
Resolve inquiries via the “Ask a Question” and “Ratings & Reviews” sections on GE Appliances-owned websites and other platforms.
Navigate systems and resources effectively, including the Knowledge Base, eDoc, Salesforce Service Cloud, GEAppliances.com, SMC, and others as needed.
Maintain high standards of protocol and adhere to established guidelines.
Support business growth goals by identifying sales opportunities.
Recognize sales opportunities and complete private store referral process or refer sales prospects to relevant teams to convert interactions into revenue opportunities based on established protocols.

Requirements

What you’ll need

Excellent written communication skills: grammar, sentence structure, and spelling.
Computer literate with ability to learn new applications quickly.
Experience in customer service or contact centers, ideally with written communication channels or chat-based support.
Positive attitude with proven ability to work well with teams.
Strong typing skills.
Associate’s degree from an accredited university or college or 6 months equivalent work experience.
Proficient bi-lingual in written English & Spanish.
Experience with GE Appliances Call Centers or equivalent customer service experience.

Benefits

Comp & perks

401(k)
medical
dental
vision
paid vacation