Senior Computer User Support Specialist

Cayuse Holdings

Senior Computer User Support Specialist overseeing technician deployments for IT support in Vicksburg. Managing wellness check execution and leading a team of technicians.

Posted 6/17/2026full-timeVicksburg • Mississippi • 🇺🇸 United StatesSenior💰 $60,000 - $70,000 per yearWebsite

About the role

Key responsibilities & impact

Organize, train, manage, and lead a team of Field Office Technicians to ensure successful execution of wellness checks.
Oversee the deployment of technicians to perform IT infrastructure and end-user device wellness checks at field offices/locations.
Support field offices/locations where and when needed.
Other duties as assigned.

Requirements

What you’ll need

Requires a Bachelor's degree (or equivalent work experience) in IT, Computer Science, Business Administration, or related field.
Must understand ITIL principles and incident management best practices and be proficient with incident management tools.
Minimum of 8 years in incident management, user support, or related IT role.
Secret Clearance is required.
Relevant certifications (e.g., ITIL Foundation) and familiarity with USACE IT environment are preferred.
Must be able to pass a background check.
Minimum Skills Required: Must possess problem-solving skills.
Excellent problem-solving, analytical, communication, and interpersonal skills are essential.
Ability to manage multiple incidents effectively is required.
Ability to respond effectively to customers with a sense of urgency.
Proficient in Microsoft and Adobe toolsets, including Excel, Word, PowerPoint, Acrobat, etc.
Highly motivated with the ability to handle and manage multiple tasks at any one time.
Ability to forge new relationships, individual and teaming in nature.
Must be a Self-starter, that can work independently and as part of a team.

Benefits

Comp & perks

Medical, Dental and Vision Insurance
Wellness Program
Flexible Spending Accounts (Healthcare, Dependent Care, Commuter)
Short-Term and Long-Term Disability options
Basic Life and AD&D Insurance (Company Provided)
Voluntary Life and AD&D options
401(k) Retirement Savings Plan with matching after one year
Paid Time Off

ATS Keywords

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Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard Skills & Tools

incident managementITIL principlesproblem-solvinguser supportanalytical skills

Soft Skills

communication skillsinterpersonal skillsability to manage multiple incidentssense of urgencyself-starterteamworkmotivation

Certifications

ITIL FoundationSecret Clearance