Licensed Customer Service Representative II

Aspire General Insurance

Customer Service Representative at Aspire General Insurance Company assisting clients with their insurance inquiries and account management. Supporting underwriting responsibilities and ensuring compliance with regulations.

Posted 6/12/2026full-timeAlabama, Arizona, California, Colorado, Florida, Idaho, Illinois, Kansas, Kentucky, Maine, Maryland, Massachusetts, Minnesota, Mississippi, Missouri, Montana, Nevada, New Jersey, New York, North Carolina, Ohio, Oklahoma, Pennsylvania, Tennessee, Texas, Virginia • 🇺🇸 United StatesMid-LevelSenior💰 $20 - $22 per hourWebsite

About the role

Key responsibilities & impact

Answer incoming calls and chats and analyze questions and concerns from insureds and/or producers to resolve issues in a timely manner;
Answer technical questions from producers and assist them in the navigation of the system;
Processes incoming faxes, emails, and phone requests, responding promptly and appropriately;
Solicit additional data from insured’s or producers and explain the basis for underwriting determinations and report risk alerts to underwriting;
Determines reasons for requests for cancellations; follows the procedure for retention.
Complies with state and federal laws, Department of Insurance criteria, insurance carrier, and Aspire General's policies, procedures, and work rules;
Review, evaluate, and issue endorsements;
Produce grammatically correct and clearly written correspondence including letters, memos, reports, emails, and policy file documentation;
Prompt and regular attendance;
Other duties as assigned.

Requirements

What you’ll need

Current California Property & Casualty (P&C) license or Personal Lines license required.
Current P&C licenses in Michigan, Texas, Washington, Oregon, Nevada, and Arizona are preferred.
All required licenses must be active and in good standing on the date of hire.
Ability to manage increased levels of responsibility;
Strong knowledge of insurance terminology, concepts and coverage and ability to read, analyze, and interpret industry periodicals, technical procedures, and governmental regulations;
Familiar with Microsoft Office; ability to use the Internet and adapt to new software programs and changes in technology;
Ability to set priorities and perform multiple tasks;
Ability to solve practical problems; deal with concrete variables in situations; and interpret a variety of instructions furnished in written, oral, diagram, or schedule form;
Ability to negotiate;
Ability to adapt to a paperless environment.
Bilingual in Spanish preferred

Benefits

Comp & perks

Medical
Dental
Vision
HSA*
PTO
401k
Company observed Holidays

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills & Tools

California Property & Casualty licensePersonal Lines licenseinsurance terminologycoverage analysisunderwriting determinationsrisk assessmentproblem-solvingnegotiation

Soft Skills

time managementadaptabilitycommunicationattention to detailorganizational skillsmultitaskingcustomer service

Certifications

P&C license in MichiganP&C license in TexasP&C license in WashingtonP&C license in OregonP&C license in NevadaP&C license in Arizona