Customer Support

• High-Volume Multi-Channel Support: Manage a busy queue of inbound billing inquiries via phone, email, and chat. Deliver "Hospitality-Grade" service that prioritizes clarity, empathy, and speed.
• Conflict Resolution & De-escalation: Act as the front-line problem solver for billing disputes. Use professional empathy and clear communication to navigate financial friction, manage difficult performance issues, and de-escalate partner concerns.
• Revenue Retention & Churn Prevention: Uncover the "why" behind billing inquiries. Use your interactions to identify churn risks, solve account friction, and ensure restaurant partners feel financially secure and respected.
• Collections & Account Management: Execute outreach strategies for past-due accounts, prioritizing relationship retention alongside financial recovery. Negotiate creative payment arrangements to support restaurant longevity and maintain full case ownership through to final resolution.
• Financial Processing & Data Integrity: Process ACH and credit card payments securely in a PCI-compliant manner. Reconcile customer data across systems and execute account adjustments to ensure precise, audit-ready financial record-keeping.
• Operational Efficiency: Navigate multiple systems in real-time during live partner interactions, maintaining accurate and timely documentation in Salesforce and NetSuite.
• Continuous Improvement: Identify patterns in billing errors to recommend internal process improvements. Use forward-thinking skills to identify at-risk accounts and proactively prevent churn.

Billing Support Specialist

• Supervisar la operación de atención en todos los canales escritos, asegurando calidad, tiempos de respuesta y experiencia del cliente
• Liderar, desarrollar y dar seguimiento al equipo de atención (interno y externo)
• Coordinar con agencias externas durante lanzamientos de alto volumen
• Auditar conversaciones para garantizar tono, claridad y alineación con la marca
• Co-crear, entrenar y optimizar agentes de IA junto al equipo técnico
• Crear y mantener SOPs, FAQs y bases de conocimiento actualizadas
• Detectar patrones, objeciones y oportunidades a partir de conversaciones con leads y clientes
• Intervenir en casos complejos o escalados cuando sea necesario
• Monitorear métricas clave (tiempos de respuesta, conversión, satisfacción, etc.) y tomar decisiones basadas en datos

Coordinador de Atención al Cliente

• Provide friendly, solution-focused support to our gaming community via Intercom (our support platform)
• Troubleshoot technical issues related to game assists, game compatibility, and platform features
• Collaborate with our testing team to verify and reproduce user-reported technical issues
• Create and update support documentation in our knowledge base
• Gather and share user feedback to help improve our products and services
• Identify user experience gaps and potential improvements based on support interactions
• Maintain response time and quality metrics while delivering personalized support
• Identify and escalate complex technical issues or emerging trends

Support Specialist – US ET Hours

• Actively monitor robot performance and system health through internal dashboards and monitoring tools
• Detect anomalies, errors, or performance concerns through observation or automated alerts
• Investigate issues, apply known solutions, and attempt resolution where possible
• Document and escalate unresolved issues based on established workflows
• Stay in sync with teammates across shifts by sharing timely updates and status changes in Slack
• Accurately document incidents, including symptoms, actions taken, and resolution outcomes
• Maintain continuity across shifts through effective written updates and documentation
• Evaluate and escalate external questions or concerns related to robot behavior or system status

Robot Pilot – Customer Service

• Manage incoming calls, emails, and messages from clients and provide timely and accurate responses to their inquiries.
• Collect and document essential information from clients regarding their cases, ensuring all necessary details are accurately logged.
• Assist clients in navigating their cases by providing updates and information about the legal process.
• Address and resolve client issues or concerns in a professional and empathetic manner, escalating complex situations to the appropriate team members when necessary.
• Support administrative tasks as needed, including data entry, managing schedules, and organizing client files.

Bilingual Customer Service Representative

• Real time evaluation and transcript missing information from Identity Documents of suspicious sales flagged by automated tools.
• Prevent identity theft and other fraud vectors as well as report them accurately.
• Contribute to Finance Order originations by approving good sales and correctly blocking bad sales.
• High sense of urgency by reporting issues or bugs derived from Dashboards or Tools.
• Manages and resolves customer disputes related to banking transactions, delivering timely and empathetic support in compliance with internal policies and regulatory requirements; proactively identifies and prevents potential fraud by detecting suspicious patterns, conducts in-depth investigations and root-cause analysis, and collaborates with cross-functional teams

Validation Support Representative

• Download and treat daily booking requests, to be sent to customers within the next period
• Handle all customers’ demands to ensure all requests are promptly attended
• System accuracy: ensure routes, weight, POL/PODs, commodities, temperature and all other info are accurate on internal system.
• Maintaining good communication with other teams like Documentation and Sales Teams.
• Booking amendments and maintenance.
• File customers’ particularities to ensure consistency of the service.
• Follow up bookings from regular / BID customers, to ensure they are coming within the expected timeframe
• Phone Attendance providing excellent customer experience, acting on the extra mile when required.
• Assist customers with problem solving and liaise with internal departments to resolve customer grievances.

Customer Service Executive

• Support the development of contract estimates and ensuring their accuracy and competitiveness.
• Assist Sales in securing business by developing and driving accurate, timely, compliant, and professional estimate packages for contracts.
• Establish early engagement with Sales team to understand enquiry / RFQ properly to design and estimate suitable solution.
• Collaborate with cross-functional teams to gather requirements and assist in developing cost estimates.
• Provide support to solution architect and estimating managers in preparing detailed cost estimates, including labor, materials, equipment, and subcontractor costs.
• Stay updated with industry trends, market conditions, and new technologies related to estimating and support with the rollout of new processes, tools and initiatives.
• Present reports to estimation and business development teams as required.
• Be accountable for the contract estimation and booking process from site data collection to PO receipt.
• Contribute accurate forecasting for all contract whitespace and upsell opportunities.

Contracts Estimation Specialist – P&E Support

• Create pricing and documentation for assigned contract base, accurately and on time, to ensure proposals are sent to business stakeholders on time, following GSM Processes.
• Drive contract renewals correctly in CRM with SOLs, with all data and required documentation, to ensure no delays/errors are incurred during booking.
• Ownership for any changes occurring within the contract lifecycle, parts updates, change orders, cancellations, monitoring data quality. This will include the first year of newly booked contracts, which have been handed over by the Contract Proposal Team.

Service Contract Support Specialist

• You will communicate with commercial clients through email, phone, text, client portals, CRM systems, video updates, and virtual meetings.
• Responding to client messages quickly and professionally
• Sending clear updates before clients have to chase us
• Explaining what happened, what we are doing, who is responsible, and when the next update will happen
• Communicating delays, weather issues, scheduling changes, property concerns, and service updates
• Making clients feel heard without overpromising nonsense we cannot deliver
• Keeping communication honest, calm, warm, and professional
• Making us feel like the most organized landscaping company they have ever worked with
• You own the communication loop until the item is completed
• Capturing the issue clearly
• Asking good questions when the request is vague
• Confirming property, location, priority, photos, timing, and client expectation
• Assigning or escalating the issue to the correct internal person
• Tracking the status until completion
• Following up with operations or field leadership
• Updating the client proactively
• Confirming completion with notes, photos, or internal confirmation when possible
• Closing the loop so everyone knows the issue was handled
• You should be able to identify patterns and problems before they become bigger problems.
• You will help make sure the company has a clean system for tracking client requests, property issues, service updates, and internal follow-up.
• Creating and updating tasks
• Keeping CRM/client records clean
• Tracking open issues by client/property
• Maintaining follow-up dates and deadlines
• Confirming completion instead of assuming completion
• Helping leadership see what is open, stuck, urgent, or recurring
• Preparing simple weekly reports on client issues, aging items, completed items, and recurring concerns
• Making sure communication does not live only in someone’s memory, text thread, or random notebook.
• You must be comfortable on video.
• Recording short Loom-style client updates
• Showing your face on camera while explaining an update
• Joining virtual meetings with clients.

Client Success Lead

• Develop and maintain relationships with existing customers
• Define common strategy in customer relationship management
• Assist the commercial department in the negotiation of new Service Contracts
• Assist with answering contractual questions from Customers
• Assure fulfillment of Service Contracts KPIs
• Lead monthly and regular meetings with Customers
• Deal with technical open cases resolution process
• Control project Billing plan including adequate invoicing
• Ensure timely collection of customer payments
• Responsible for contract availability monitoring

• Provide advanced technical support for enterprise applications in production environments.
• Investigate, analyze, and resolve application incidents, service requests, and system issues reported by end users.
• Take ownership of support cases from initial investigation through successful resolution.
• Monitor application performance, availability, and operational health using monitoring and observability tools.
• Support incident management, problem management, and change management activities following ITSM best practices.
• Partner with business and IT stakeholders to improve platform stability, functionality, security, and user experience.
• Support solutions built on modern technologies such as Kubernetes, Docker, Kafka, MongoDB, and microservices-based architectures.

Senior Application Support Specialist

• Provide excellent customer service through phone, email, chat, and social channels.
• Assist customers with order inquiries, returns, billing questions, and product information.
• Accurately enter customer and order information into internal systems.
• Resolve customer concerns professionally and escalate issues when necessary.
• Maintain records of customer interactions and actions taken.

Bilingual Customer Care Representative

• Receive, handle and own priority customer calls and support issues
• Activate and manage problem escalation and resolution processes
• Liaise extensively with engineering support teams for problem resolution
• Demonstrate superior written and verbal communication skills
• Analyze issue trends and occurrences – recommend permanent solutions both functional and technical
• Build long-term relationships of trust with key clients
• Develop, record and maintain key performance indicators – use the information to drive positive, meaningful and permanent change to systems and processes
• Work directly with clients to understand the individual needs of the business
• Provide flexible availability for 24/7 customer emergency hotline
• Use a variety of data analysis and organization tools to discover the most impactful insights
• Research software systems to understand existing functionalities and the impact of potential changes
• Assist with the capture of business requirements and translate these to specific and complete functional requirements to be relied upon by the designated project team.

Customer Support Representative

• Handle up to eight new cases per day across email, phone, chat, and a self-service portal — most issues are transactional and solvable in one or two steps
• Take inbound phone calls in English, troubleshoot live, and occasionally jump on a quick video call to see the customer's screen and resolve the issue together
• Learn our e-billing application end-to-end; once you've built that product knowledge, you'll be certified to administer the platform directly — a real expansion of responsibility
• Log every interaction clearly in Salesforce, keeping case records accurate and easy for the whole team to follow
• Prioritise cases by SLA and severity, communicate workarounds when needed, and flag patterns that the team should know about
• Participate in our after-hours on-call rotation (frequency shared during interviews)
• Contribute to a team culture that's still finding its rhythm — we want people who ask questions, share knowledge, and look out for each other.

Product Support Specialist I

• Answering customer inquiries via phone, chat, email, and SMS
• Assisting customers with purchase-related questions and order support
• Following up on pending inquiries and unresolved customer interactions
• Accurately documenting customer interactions and updates
• Providing friendly, professional, and solution-focused support
• Building positive customer relationships through clear communication

• Promptly address corporate client requests, prioritizing customer satisfaction.
• Process client payments, returns, and chargebacks within the system, ensuring accurate fund allocation.
• Analyze transactions, new sales, and support cases for KPI’s and client executive reporting.
• Validate data files to detect and correct potential errors.
• Upload sales data to the system, ensuring compliance with client specifications and expectations.
• Maintain organized, secure documentation in line with company privacy and security protocols.
• Conduct regular audits to ensure consumer information accuracy for corporate clients.
• Collaborate with cross-functional teams to resolve operational issues and optimize processes.
• Propose process improvements related to client management and payments to enhance efficiency and customer experience.
• Effectively communicate with corporate clients in both English and Spanish to ensure clarity and effective service.

Client Support Specialist

• Gestionarás el proceso completo de pedidos (Order to Invoice / Order to Cash)
• Darás seguimiento a órdenes, coordinando con plantas y almacenes para garantizar entregas en tiempo
• Resolverás dudas y brindarás soluciones ágiles y efectivas generando la mejor experiencia para nuestros clientes
• Analizarás y gestionarás condiciones comerciales, precios y solicitudes de clientes
• Resolverás incidencias, darás seguimiento a reclamaciones y cerrarás ciclos con el cliente
• Identificarás causas raíz de problemas recurrentes e impulsarás mejoras
• Aplicarás estándares legales, fiscales y de control interno en cada proceso
• Contribuirás a la mejora continua de procesos y métodos de trabajo.

Representante de Servicio al Cliente, Bilingüe

• Manage workload balancing and capacity planning for copywriters, graphic designers, developers, and other creative resources.
• Facilitate communication between stakeholders and Creative Services teams throughout the project lifecycle.
• Create, maintain, and optimize dashboards, reports, calendars, and workflow tools within Workfront.
• Identify opportunities to streamline project management processes through automation and workflow improvements.
• Ensure projects remain on schedule and escalate risks, blockers, or resource constraints as needed.
• Support ongoing process documentation, training, and adoption of project management best practices.
• Collaborate with cross-functional teams to improve workflow visibility and project execution.

Project Support Specialist

• Respond to patient inquiries through inbound and outbound phone calls, emails, text messages, and web chats
• Schedule patient appointments and manage changes or cancellations
• Provide patients with clear pre-appointment and post-appointment instructions
• Follow up with patients as needed to ensure they have the information they need
• Support clinic operations with coordination and administrative tasks
• Maintain accurate records of all patient interactions
• Handle multiple communication channels at the same time while keeping a calm, professional tone throughout

Customer Support jobs in Mexico

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Billing Support Specialist

Coordinador de Atención al Cliente

Support Specialist – US ET Hours

Robot Pilot – Customer Service

Bilingual Customer Service Representative

Validation Support Representative

Customer Service Executive

Contracts Estimation Specialist – P&E Support

Service Contract Support Specialist

Client Success Lead

Customer Support

Senior Application Support Specialist

Bilingual Customer Care Representative

Customer Support Representative

Product Support Specialist I

Customer Support Representative

Client Support Specialist

Representante de Servicio al Cliente, Bilingüe

Project Support Specialist

Bilingual Patient Support Agent