Customer Support

• Assist customers and build strong relationships
• Support customers via mail and phone
• Actively develop relationships with new and existing customers
• Identify and propose improvements to optimize workflows
• Collaborate with sales engineers and product teams

Inside Sales, Customer Support Specialist

• Lead and manage all leverage operations activities within the team, ensuring required support for Customer Service functions.
• Drive operational excellence by standardizing processes, implementing best practices and driving automation to enhance efficiency.
• Establish team objectives in line with Customer Service, Business and Company goals and accountable for the associated team results.
• Manage the daily operations of the team to ensure efficiency and productivity within the team.
• Monitor, allocate and adjust workload across the team on an ongoing basis.
• Coach, manage and nurture the development of leveraged operations professionals, partnering with the Global Learning & Development Leader to identify and track ongoing training needs.
• Understand, monitor and analyze operational metrics as they relate to the team, identifying performance gaps and process deviations for targeted improvement.
• Take proactive measures to drive enhancements, especially when targets are not met, and consistently seek opportunities to streamline workflows, increase productivity, and add value to the team through improvement projects and mentorship.
• Collaborate with Customer Service teams and Line of Business (LOB) to identify issues and bottlenecks within LOB processes, and to understand LOB initiatives, customer and market changes.
• Maintain full compliance of SOX and internal controls, taking responsibility for ensuring all team activities and documentation adhere to SOX requirements and internal control standards.

Global Customer Service Support Manager

• Brindar atención escrita a clientes empresariales con excelente ortografía y redacción, manteniendo un tono profesional y alineado a nuestros lineamientos.
• Realizar reuniones con los clientes cuando sea necesario para resolver sus dudas o inquietudes, utilizando un tono y una voz adecuados que fomenten una comunicación efectiva y profesional.
• Comprender a fondo las necesidades de cada cliente, tomar decisiones dentro del marco establecido y escalar de forma oportuna los casos que así lo requieran.
• Realizar seguimiento constante a las solicitudes escaladas, asegurando su correcta resolución con las áreas correspondientes.
• Documentar cada interacción en el CRM, asegurando trazabilidad y cumplimiento de procesos.
• Detectar oportunidades de mejora en la experiencia del cliente y proponer soluciones proactivas.

Customer Service Specialist

• Create pricing and documentation for assigned contract base, accurately and on time, to ensure proposals are sent to business stakeholders on time, following GSM Processes.
• Drive contract renewals correctly in CRM with SOLs, with all data and required documentation, to ensure no delays/errors are incurred during booking.
• Ownership for any changes occurring within the contract lifecycle, parts updates, change orders, cancellations, monitoring data quality.  This will include the first year of newly booked contracts, which have been handed over by the Contract Proposal Team.

Systems Engineer I – Service Contract Support Specialist

• Ser el primer punto de contacto con los clientes a través de canales escritos, brindando una atención de alto nivel.
• Contribuir a la mejora continua de la experiencia del cliente.
• Gestionar las interacciones de los clientes a través de los distintos canales de atención (ticketera, mensajería instantánea, llamadas y reuniones virtuales).

• Atenderás llamadas entrantes de clientes directamente de España.
• Gestionar llamadas entrantes y completar tareas de Back Office para coordinar los servicios de asistencia en carretera de manera eficiente.
• Anticiparte a las necesidades de los clientes y recomendar soluciones efectivas y personalizadas.
• Proporcionar seguimiento y resolución a consultas relacionadas con productos y servicios de asistencia en carretera.
• Apoyar la mitigación de incidentes, ayudando a prevenir o reducir interrupciones que puedan afectar la experiencia del cliente.
• Asegurarte de que los clientes reciban todos los beneficios incluidos en sus pólizas de asistencia en carretera.
• Supervisar y realizar un seguimiento de tus KPI diarios y semanales.

Bilingual Customer Service Representative

• Execute day-to-day sales support activities within Salesforce, including opportunity tracking and data entry
• Maintain sales assignments, territories, and account ownership based on established rules and guidelines
• Support the distribution of sales communications and informational materials to the sales team
• Assist in the preparation and updating of standardized sales reports and basic performance dashboards.
• Monitor key sales metrics and help identify initial data inconsistencies for review.
• Perform tasks to ensure data accuracy and integrity within Salesforce and other sales tools.
• Support the documentation and standardization of sales processes and templates.
• Collaborate with team members to resolve routine data quality issues.

Sales Support Specialist I

• Impulsar la lealtad del cliente y mantener relaciones comerciales a largo plazo.
• Realizar interacciones proactivas con los clientes para fomentar el uso de herramientas y servicios, identificar necesidades y resolver problemas pendientes.
• Impartir capacitaciones periódicas para fortalecer el conocimiento y uso de los productos.
• Analizar datos operativos (GPS y plataforma) para proponer soluciones que mejoren el desempeño y prevengan incidencias.
• Implementar funcionalidades de las plataformas y herramientas de localización adaptadas a las necesidades del cliente.
• Asegurar la continuidad del servicio mediante la gestión de renovaciones de contratos, vigencia de licencias y actualizaciones de productos y servicios.
• Monitorear la rastreabilidad de flota y asegurar el cumplimiento de KPIs.
• Identificar oportunidades de venta en clientes existentes asignados: procesos de upsell y cross-sell.
• Detectar riesgos de insatisfacción y tomar acciones preventivas para mantener la relación con el cliente.
• Gestionar solicitudes de baja y ejecutar estrategias de retención en coordinación con los equipos internos.

Ejecutivo de Atención al Cliente

• Serve as the first point of contact for client/applicant inquiries across phone, email, chat, and support portal
• Gather and assess information to understand issues and provide effective solutions
• Research, troubleshoot, and resolve issues within established SLAs
• Communicate workarounds, next steps, or escalations clearly and professionally
• Accurately document all client/applicant interactions and case details
• Prioritize and manage cases based on severity and urgency
• Meet weekly/monthly customer satisfaction (CSAT) and performance goals
• Collaborate and support all internal teams/products to resolve complex or escalated issues

Customer Service Representative

• Gestionar un gran volumen de llamadas entrantes y salientes, correos electrónicos, redes sociales y chats con conocimiento y eficiencia Identificar y abordar las necesidades de los clientes, con el objetivo de lograr una satisfacción total.
• Brindar asistencia a los clientes que enfrentan dificultades técnicas relacionadas con productos o servicios. Solucionan problemas, guían a los clientes a través de resoluciones paso a paso o escalan problemas complejos a equipos especializados si es necesario.
• Identificar oportunidades para recomendar productos o servicios adicionales que se alineen con las necesidades y preferencias de los clientes, participando en técnicas de venta sugerentes para aumentar los ingresos por ventas y mejorar la experiencia del cliente.
• Tomar las medidas adecuadas para resolver las insatisfacciones o quejas de los clientes de manera profesional y empática; documentar e investigar los problemas con el objetivo de mantener la satisfacción y la lealtad del cliente.
• Brindar información al equipo de gestión para la mejora continua de productos, servicios y procesos, analizando los comentarios de los clientes de las encuestas posteriores a la interacción para medir los niveles de satisfacción del cliente y la recopilación de comentarios del cliente.
• Asegurarse de que toda la información esté documentada adecuadamente para futuras referencias o análisis, registrando las interacciones con los clientes, incluidos los detalles relevantes, en la base de datos del centro de contacto o en el sistema de gestión de relaciones con los clientes (CRM). Mantener un alto nivel de calidad de servicio y profesionalismo durante cada interacción con el cliente, cumpliendo con las políticas, procedimientos y regulaciones legales de la empresa al manejar las interacciones con los clientes.
• Desarrollar continuamente sus habilidades para brindar una mejor experiencia al cliente, participar en sesiones de capacitación y mantenerse actualizado sobre el conocimiento de los productos, el servicio y las tendencias de la industria.

Customer Support Representative

• Work in different departments of the organization to gain practical experience in the course of an academic education as an undergraduate.
• Gain hands-on experience and understand different operational functions in one designated department.
• Contribute to team projects by conducting research, compiling data, and creating presentations.
• Assist with daily administrative tasks, such as data entry, document organization, and scheduling.
• Attend training sessions and workshops to enhance skills and knowledge.
• Prepare and present reports summarizing learning and contributions during the internship.

Customer Service Intern

• El representante de soporte a clientes es responsable de atender a los aliados comerciales para atender y solucionar los problemas que tienen con los clientes finales a fin de retenerlos y hacer crecer el negocio.

Clerk Support Representative

• Manage end-to-end Order to Cash processes for complex B2B customer orders (domestic and export)
• Handle export operations with a focus on maritime logistics, including booking coordination and shipment follow-up
• Ensure accurate order entry, tracking, and invoicing activities in SAP (Sales and Distribution module)
• Monitor order fulfillment and proactively coordinate with logistics, warehouse, and shipping lines
• Manage documentation requirements aligned with international trade standards and Incoterms
• Resolve operational issues such as delays, discrepancies, and customer claims
• Process credit and debit notes related to customer transactions
• Maintain proactive communication with global customers in advanced English
• Drive continuous improvement of KPIs (on-time delivery, service levels, order accuracy)

Senior Customer Service Specialist – Export & Maritime Logistics

• Handle inbound and outbound customer interactions via phone, chat, email, and WhatsApp.
• Perform step-by-step troubleshooting, identify root causes, and provide clear resolutions.
• Use probing questions to gather accurate information and accelerate case resolution.
• Support users with account access, app functionality, remittance flows, card usage, and identity verification.
• Document all cases clearly and accurately in the CRM system
• Escalate complex issues to Product, IT, or Risk teams following established workflows.
• Maintain high standards of customer service, empathy, accuracy, and professionalism.
• Flag recurring issues to help identify bugs, inefficiencies, or process improvements.
• Meet KPIs related to quality, productivity, adherence, and customer satisfaction.
• Adhere to punctuality, attendance, and internal Contact Center policies.

Customer Service Agent

• Provide phone, email, and ticket-based technical support for software, hardware, and mobile applications.
• Troubleshoot and resolve customer issues using standard processes and troubleshooting methodologies.
• Analyze issues of moderate complexity and develop effective solutions aligned with support guidelines.
• Document all cases, actions, and resolutions accurately in CRM or ticketing systems.
• Prioritize, manage, and close assigned cases within defined service levels.
• Escalate unresolved issues or system defects to Tier 2 support with proper documentation.
• Identify recurring issues and report trends related to software or hardware performance.
• Assist customers with system configuration, setup, and proper application usage.
• Collaborate with internal teams to resolve cross-functional technical issues.

Associate Tech Support Specialist

• Soporte de atención al cliente por correo electrónico de primera línea: contacto directo con el usuario final.
• Apoyar las consultas de los clientes con un enfoque empático.
• Teléfono: recibir consultas telefónicas de clientes a nivel internacional. Asegurar que las necesidades del cliente sean satisfechas a través de un servicio de alta calidad y pensamiento lógico.
• Correo electrónico: uso de un sistema interno de tickets para organizar y responder a las consultas entrantes de los clientes por correo electrónico.
• Investigar posibles problemas y escalarlos utilizando detalles claros y precisos.
• Cumplir con los acuerdos de nivel de servicio (SLAs) de la empresa y del cliente para alcanzar los niveles de servicio contratados.
• Colaborar con todos los departamentos principales de la empresa para ayudar a tus clientes a obtener la atención que necesitan.

Representante de Servicio al Cliente, Portugués y Español

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Coordinador/a de Atención al Cliente

• Assist renter customers with placing utility orders
• Communicate with renters by phone, text, and email
• Make outgoing calls to follow up with renters and utility providers
• Assist with other activities to support clients and growing team

Customer Support Associate – Utility Services, 4-months contract

• Support growing US-based customer support operations
• Handle customer inquiries and interactions
• Thrive in fast-paced support environments

• Support growing US-based customer support operations
• Handle customer inquiries via phone, email, and chat
• Resolve customer inquiries and technical issues
• Maintain accurate customer records in the company's systems
• Collaborate with internal teams to escalate complex issues

See all jobs on JobTailor

Inside Sales, Customer Support Specialist

Global Customer Service Support Manager

Customer Service Specialist

Systems Engineer I – Service Contract Support Specialist

Customer Service Specialist

Bilingual Customer Service Representative

Sales Support Specialist I

Ejecutivo de Atención al Cliente

Customer Service Representative

Customer Support Representative

Customer Service Intern

Clerk Support Representative

Senior Customer Service Specialist – Export & Maritime Logistics

Customer Service Agent

Associate Tech Support Specialist

Representante de Servicio al Cliente, Portugués y Español

Coordinador/a de Atención al Cliente

Customer Support Associate – Utility Services, 4-months contract

Bilingual Customer Service Representative

Customer Service Representative, Bilingual