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Bilingual Patient Support Agent
Resolv GlobalRemote bilingual patient support role for Resolv.Global assisting patients with their care journey through various communication channels. Responsibilities include inquiries, scheduling, and providing instructions.
About the role
Key responsibilities & impact- Respond to patient inquiries through inbound and outbound phone calls, emails, text messages, and web chats
- Schedule patient appointments and manage changes or cancellations
- Provide patients with clear pre-appointment and post-appointment instructions
- Follow up with patients as needed to ensure they have the information they need
- Support clinic operations with coordination and administrative tasks
- Maintain accurate records of all patient interactions
- Handle multiple communication channels at the same time while keeping a calm, professional tone throughout
Requirements
What you’ll need- Full professional fluency in both English and Spanish, written and spoken
- At least 1 year of experience in customer service, patient support, or a similar client-facing role
- Proven experience working in a fully remote role
- Strong written communication skills with attention to grammar and clarity
- Comfortable learning and navigating multiple software tools and platforms
- A stable internet connection and a dedicated, quiet home workspace
- Strong organizational skills and the ability to manage multiple tasks at once
- A patient, empathetic, and professional communication style at all times
- Equipment: must have an additional screen, a headset, and a stable, wired internet connection.
Benefits
Comp & perks- Paid weekly in arrears
- Training duration: 4 weeks
ATS Keywords
✓ Tailor your resumeApplicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard Skills & Tools
customer servicepatient supportremote work experienceschedulingrecord keeping
Soft Skills
written communicationorganizational skillsmultitaskingempathyprofessionalism