Resolv Global

Executive Assistant

• Communicate with applicants in fluent Spanish via email, chat, and other communication platforms.
• Explain onboarding requirements, project expectations, and payment structures.
• Send agreements, consent forms, and onboarding documentation.
• Support participants through each stage of the onboarding process.
• Answer participant questions promptly and professionally.
• Resolve onboarding issues and escalate concerns when necessary.
• Track participant progress and maintain accurate records.
• Coordinate with the recruitment team to ensure project timelines are met.
• Follow established processes while delivering excellent candidate support.

Bilingual Virtual Recruiting & Operations Assistant – English/Spanish

• Communicate with applicants in fluent Spanish via email, chat, and other communication platforms
• Explain onboarding requirements, project expectations, and payment structures
• Send agreements, consent forms, and onboarding documentation
• Support participants through each stage of the onboarding process
• Answer participant questions promptly and professionally
• Resolve onboarding issues and escalate concerns when necessary
• Track participant progress and maintain accurate records
• Coordinate with the recruitment team to ensure project timelines are met
• Follow established processes while delivering excellent candidate support

Bilingual Recruiting & Operations Assistant, English/Spanish

Bilingual Virtual Recruiting, Operations Assistant – English/Spanish

General

• Answer inbound patient calls professionally and confidently
• Make outbound calls when follow-up is required
• Respond to patient inquiries via email
• Schedule, reschedule, and confirm appointments
• Verify and update patient information accurately
• Explain scheduling requirements and appointment preparation instructions
• Communicate clearly and professionally with patients and internal teams
• Navigate multiple systems while documenting interactions accurately
• Deliver an exceptional patient experience on every interaction

Patient Scheduling Specialist

• Answer inbound patient calls professionally and confidently
• Make outbound calls for follow-ups
• Respond to patient inquiries via email
• Schedule, reschedule, and confirm appointments
• Verify and update patient information accurately
• Explain scheduling requirements and appointment preparation instructions
• Communicate clearly with patients and internal teams
• Navigate multiple systems while documenting interactions

Collections

• Handle inbound and outbound collections calls professionally and efficiently
• Negotiate payment arrangements and resolve delinquent accounts
• Maintain consistent follow-up communication with customers
• Accurately document all account interactions and updates
• Ensure full compliance with FDCPA and collections regulations
• Meet and exceed individual and team performance goals
• Maintain professionalism and composure during challenging conversations

Bilingual Collections Specialist, MEX, COL

Bilingual Collections Specialist – MEX, COL

Customer Support

• Support growing US-based customer support operations
• Handle inbound and/or outbound customer interactions
• Thrive in fast-paced support environments

Bilingual Customer Service Representative

Backend Engineer

• Design, develop, test, and maintain modern web applications
• Build scalable, secure, and high-performing software solutions
• Collaborate with product managers, designers, and fellow engineers
• Develop and integrate APIs and backend services
• Troubleshoot, debug, and optimize existing applications
• Participate in Agile ceremonies, code reviews, and technical discussions
• Contribute to continuous improvement and engineering best practices

Software Engineer – Front End, Back End, Full Stack

Support Engineer

• Provide technical support via phone, email, and other customer channels
• Troubleshoot mobile device, SIM card, network, connectivity, and account issues
• Assist customers with activation, setup, subscriptions, billing, and service questions
• Explain technical concepts in a simple, easy-to-understand manner
• Research complex issues using available resources
• Document customer interactions accurately
• Escalate advanced technical issues when required
• Deliver an outstanding customer experience with empathy and professionalism

Technical Customer Support Specialist

• Provide excellent customer service through phone, email, chat, and social channels.
• Assist customers with order inquiries, returns, billing questions, and product information.
• Accurately enter customer and order information into internal systems.
• Resolve customer concerns professionally and escalate issues when necessary.
• Maintain records of customer interactions and actions taken.
• Identify opportunities to improve customer satisfaction and support sales initiatives.
• Collaborate with team members and supervisors to ensure smooth operations.

Bilingual Customer Care Representative

• Provide excellent customer service through phone, email, chat, and social channels.
• Assist customers with order inquiries, returns, billing questions, and product information.
• Accurately enter customer and order information into internal systems.
• Resolve customer concerns professionally and escalate issues when necessary.
• Maintain records of customer interactions and actions taken.