Resolv Global

Support Engineer

• Handle inbound technical support calls and emails from residents experiencing issues with their smart home devices
• Troubleshoot common problems such as Wi-Fi connectivity issues, device pairing failures, and general setup questions
• Walk residents through solutions clearly and calmly, adjusting your explanations to their level of comfort with technology
• Log and manage all interactions accurately in CRM software
• Handle both voice and email support channels, managing multiple tasks at the same time
• Stay up to date with product changes and adapt to an evolving support environment

Technical Support Agent – Smart Home Technology

Collections

• Handle inbound and outbound collections calls professionally and efficiently
• Negotiate payment arrangements and resolve delinquent accounts
• Maintain consistent follow-up communication with customers
• Accurately document all account interactions and updates
• Ensure full compliance with FDCPA and collections regulations
• Meet and exceed individual and team performance goals
• Maintain professionalism and composure during challenging conversations

Collections Specialist, Bilingual English/Spanish

Operations

• Handling inbound and outbound customer communication
• Following up on invoices and payment collections
• Supporting daily operational coordination and inventory tracking
• Responding to emails and customer inquiries
• Assisting with sales outreach and lead follow-up
• Updating customer records and operational systems
• Coordinating information across teams and locations
• Supporting social media and marketplace outreach efforts
• Maintaining accurate records and reporting

Sales & Operations Coordinator

Customer Support

• Answering customer inquiries via phone, chat, email, and SMS
• Assisting customers with purchase-related questions and order support
• Following up on pending inquiries and unresolved customer interactions
• Accurately documenting customer interactions and updates
• Providing friendly, professional, and solution-focused support
• Building positive customer relationships through clear communication

Seasonal Customer Support Representative, English-Speaking

• Respond to patient inquiries through inbound and outbound phone calls, emails, text messages, and web chats
• Schedule patient appointments and manage changes or cancellations
• Provide patients with clear pre-appointment and post-appointment instructions
• Follow up with patients as needed to ensure they have the information they need
• Support clinic operations with coordination and administrative tasks
• Maintain accurate records of all patient interactions
• Handle multiple communication channels at the same time while keeping a calm, professional tone throughout

Bilingual Patient Support Agent

Sales

• Provide excellent customer service through phone, email, chat, and social channels.
• Assist customers with order inquiries, returns, billing questions, and product information.
• Accurately enter customer and order information into internal systems.
• Resolve customer concerns professionally and escalate issues when necessary.
• Maintain records of customer interactions and actions taken.
• Identify opportunities to improve customer satisfaction and support sales initiatives.
• Collaborate with team members and supervisors to ensure smooth operations.

Bilingual Inbound Sales Representative

Account Executive

• Handle inbound sales and customer service calls
• Assist customers with program information and enrollment
• Provide callback options when requested
• Deliver a positive and engaging customer experience

Seasonal Inbound Sales Representative

• Handle inbound sales and customer service calls
• Assist customers with program information and enrollment
• Provide callback options when requested
• Deliver a positive and engaging customer experience.

Bilingual

• Provide excellent customer service through phone, email, chat, and social channels
• Assist customers with order inquiries, returns, billing questions, and product information
• Accurately enter customer and order information into internal systems
• Resolve customer concerns professionally and escalate issues when necessary
• Maintain records of customer interactions and actions taken
• Identify opportunities to improve customer satisfaction and support sales initiatives
• Collaborate with team members and supervisors to ensure smooth operations

Bilingual Patient Services Representative

• Contact customers to collect past-due payments
• Negotiate payment arrangements
• Update account information and follow collection procedures
• Meet collection goals

Collections Agent

• Support growing US-based customer support operations
• Handle inbound and outbound customer interactions
• Work in a fast-paced support environment
• Collaborate with internal teams to resolve customer inquiries

Customer Service Representative, Bilingual

• Support growing US-based customer support operations
• Handle customer inquiries and interactions
• Thrive in fast-paced support environments

Technical Support Agent – Smart Home Technology

Collections Specialist, Bilingual English/Spanish

Collections Specialist, Bilingual English/Spanish

Collections Specialist, Bilingual English/Spanish

Sales & Operations Coordinator

Seasonal Customer Support Representative, English-Speaking

Technical Support Agent – Smart Home Technology

Bilingual Patient Support Agent

Bilingual Inbound Sales Representative

Seasonal Inbound Sales Representative

Seasonal Inbound Sales Representative

Bilingual Patient Services Representative

Collections Agent

Customer Service Representative, Bilingual

Bilingual Customer Service Representative