Resolv Global

Customer Support

• Provide inbound customer support via phone and chat
• Assist customers with tax software navigation and product usage
• Identify issues and apply the correct support workflows
• Maintain accurate case documentation and interaction notes
• Deliver professional, empathetic service aligned with brand standards
• Escalate cases outside Tier 1 scope following defined routing procedures

Resolv Global

Seasonal TurboTax Customer Support Agent

Seasonal Customer Support Agent – TurboTax