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Bilingual Collections Specialist, MEX, COL
Resolv GlobalCollections Specialist managing inbound and outbound calls and negotiating payment arrangements for Resolv.Global in Latin America. Ideal for candidates fluent in English and Spanish with collections experience.
Core Competencies
Role fitCore Competencies
Use this summary to align your resume positioning with the role.
Demonstrates expertise in inbound and outbound collections, ensuring compliance with FDCPA regulations while effectively negotiating payment arrangements. Possesses strong communication skills in both English and Spanish, with a goal-oriented approach to meet performance targets.
Highest-signal resume keywords
BPO Collections ExperienceThird-Party Collections ExperienceFDCPA Compliance KnowledgeFluent Spanish Communication SkillsNegotiation and Objection-Handling Skills
ATS Keywords
Tailor your resumeApplicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard Skills
Collections Calls HandlingPayment Arrangement NegotiationAccount DocumentationPerformance Goal AchievementDelinquent Account Resolution
Soft Skills
ProfessionalismComposure Under PressureEffective Communication
Industry Keywords
FDCPACollections RegulationsRemote Work ExperienceCustomer Follow-UpGoal-Oriented Mindset
About the role
Key responsibilities & impact- Handle inbound and outbound collections calls professionally and efficiently
- Negotiate payment arrangements and resolve delinquent accounts
- Maintain consistent follow-up communication with customers
- Accurately document all account interactions and updates
- Ensure full compliance with FDCPA and collections regulations
- Meet and exceed individual and team performance goals
- Maintain professionalism and composure during challenging conversations
Requirements
What you’ll need- Previous BPO collections experience is required
- Third-party collections experience is strongly preferred
- Strong understanding of FDCPA and collections compliance regulations
- Excellent English communication skills, both spoken and written
- Fluent Spanish communication skills
- Strong negotiation and objection-handling abilities
- Goal-oriented mindset with the ability to meet performance targets
- Previous remote/work-from-home experience preferred
- Must be permanently based in Mexico or Colombia
- Must meet all technical requirements listed above
Benefits
Comp & perks- Remote work opportunity within Mexico and Colombia
- Competitive weekly compensation in USD
- Uncapped commission structure
- Growth and advancement opportunities
- Supportive, performance-driven team culture
- Ongoing training and coaching