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Bilingual Customer Care Representative
Resolv GlobalCustomer Care Representative supporting inquiries using phone, email, and chat at Resolv.Global. Resolving order, billing, and account issues in a fully remote role.
Core Competencies
Role fitCore Competencies
Use this summary to align your resume positioning with the role.
Demonstrates advanced English proficiency and a strong background in customer experience, effectively managing customer inquiries and maintaining accurate records. Exhibits excellent communication, organizational skills, and a professional attitude while multitasking in a fast-paced environment.
Highest-signal resume keywords
Advanced English ProficiencyCustomer ExperienceStrong Communication SkillsOrganizational SkillsProfessional Attitude
ATS Keywords
Tailor your resumeApplicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard Skills
Customer ServiceOrder ManagementData EntryIssue ResolutionRecord Keeping
Soft Skills
MultitaskingProfessionalism
Tools & Technologies
Internal SystemsHeadsetStable Wired Internet ConnectionAdditional Screen
Industry Keywords
Customer InquiriesReturnsBilling QuestionsProduct InformationCustomer Interactions
About the role
Key responsibilities & impact- Provide excellent customer service through phone, email, chat, and social channels.
- Assist customers with order inquiries, returns, billing questions, and product information.
- Accurately enter customer and order information into internal systems.
- Resolve customer concerns professionally and escalate issues when necessary.
- Maintain records of customer interactions and actions taken.
Requirements
What you’ll need- Advanced English proficiency
- Minimum 1-2 years of Customer Experience experience
- Strong communication and organizational skills
- Professional attitude and ability to multitask
- Equipment: Must have an additional screen, a headset, and a stable, wired internet connection
Benefits
Comp & perks- Weekly payments in USD
- Independent contractor agreement
- Flexible schedules as needed
- Remote work options