Bilingual Customer Care Representative

Resolv Global

Remote Customer Care Representative providing support via phone, email, and chat for customer inquiries and account issues. Seeking strong communicators who thrive in a fast-paced environment.

Posted 6/30/2026full-timeRemote • 🇺🇸 United StatesJunior💰 $6 per hourWebsite

Core Competencies

Role fit

Core Competencies

Use this summary to align your resume positioning with the role.

Demonstrates advanced English proficiency and a strong background in customer experience, with a focus on effective communication, organization, and problem resolution. Capable of maintaining accurate records and identifying opportunities to enhance customer satisfaction.

Highest-signal resume keywords

Customer ExperienceAdvanced English ProficiencyStrong Communication SkillsOrganizational SkillsMultitasking Ability

ATS Keywords

Tailor your resume

Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Soft Skills

Excellent Customer ServiceProfessional Attitude

Tools & Technologies

Internal SystemsStable Wired Internet ConnectionHeadsetAdditional Screen

Industry Keywords

Customer InquiriesOrder ManagementCustomer SatisfactionSales SupportRecord Maintenance

About the role

Key responsibilities & impact

Provide excellent customer service through phone, email, chat, and social channels.
Assist customers with order inquiries, returns, billing questions, and product information.
Accurately enter customer and order information into internal systems.
Resolve customer concerns professionally and escalate issues when necessary.
Maintain records of customer interactions and actions taken.
Identify opportunities to improve customer satisfaction and support sales initiatives.
Collaborate with team members and supervisors to ensure smooth operations.

Requirements

What you’ll need

Advanced English proficiency
Minimum 1-2 years of Customer Experience experience
Strong communication and organizational skills
Professional attitude and ability to multitask
Equipment: Additional screen, headset, stable wired internet connection

Benefits

Comp & perks

Independent contractor agreement
Weekly payments in USD