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Bilingual Customer Care Representative
Resolv GlobalRemote Customer Care Representative providing support via phone, email, and chat for customer inquiries and account issues. Seeking strong communicators who thrive in a fast-paced environment.
About the role
Key responsibilities & impact- Provide excellent customer service through phone, email, chat, and social channels.
- Assist customers with order inquiries, returns, billing questions, and product information.
- Accurately enter customer and order information into internal systems.
- Resolve customer concerns professionally and escalate issues when necessary.
- Maintain records of customer interactions and actions taken.
- Identify opportunities to improve customer satisfaction and support sales initiatives.
- Collaborate with team members and supervisors to ensure smooth operations.
Requirements
What you’ll need- Advanced English proficiency
- Minimum 1-2 years of Customer Experience experience
- Strong communication and organizational skills
- Professional attitude and ability to multitask
- Equipment: Additional screen, headset, stable wired internet connection
Benefits
Comp & perks- Independent contractor agreement
- Weekly payments in USD
ATS Keywords
✓ Tailor your resumeApplicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Soft Skills
Excellent Customer ServiceProfessional Attitude