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Resolv Global

Technical Customer Support Specialist

Resolv Global

Technical Customer Support Specialist providing customer support for mobile devices and technical assistance at Resolv.Global. Focusing on creating exceptional customer experiences through troubleshooting and communication.

Posted 7/1/2026full-timeRemote • 🇿🇦 South AfricaJuniorMid-Level💰 $7 per hourWebsite

About the role

Key responsibilities & impact
  • Provide technical support via phone, email, and other customer channels
  • Troubleshoot mobile device, SIM card, network, connectivity, and account issues
  • Assist customers with activation, setup, subscriptions, billing, and service questions
  • Explain technical concepts in a simple, easy-to-understand manner
  • Research complex issues using available resources
  • Document customer interactions accurately
  • Escalate advanced technical issues when required
  • Deliver an outstanding customer experience with empathy and professionalism

Requirements

What you’ll need
  • 2+ years of customer service or technical support experience
  • Experience in telecommunications, mobile networks, service desk, ISP support, device support, or similar technical environments
  • Strong troubleshooting and problem-solving skills
  • Excellent written and spoken English
  • Outstanding customer service skills
  • High emotional intelligence and empathy
  • The ability to remain calm while handling complex customer situations
  • Strong attention to detail
  • Comfortable working independently in a remote environment

Benefits

Comp & perks
  • Company-provided equipment
  • Fully remote position
  • Weekly USD payments
  • Competitive rate of $6.50 USD per hour
  • Work with an international team
  • Supportive, people-focused culture
  • Opportunity to grow with an expanding organization

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills & Tools
TroubleshootingTechnical SupportMobile Device SupportNetwork ConnectivityAccount ManagementBilling AssistanceService ActivationIssue ResearchDocumentation
Soft Skills
EmpathyAttention to DetailCalm Under PressureProblem-SolvingIndependence