Technical Customer Support Specialist

Resolv Global

Technical Customer Support Specialist providing customer support for mobile devices and technical assistance at Resolv.Global. Focusing on creating exceptional customer experiences through troubleshooting and communication.

Posted 7/1/2026full-timeRemote • 🇿🇦 South AfricaJuniorMid-Level💰 $7 per hourWebsite

Core Competencies

Role fit

Core Competencies

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Demonstrates strong technical support capabilities in telecommunications and mobile networks, with a focus on troubleshooting, customer service, and effective communication. Proficient in managing complex customer interactions with empathy and professionalism.

Highest-signal resume keywords

Technical Support ExperienceTroubleshooting SkillsCustomer Service SkillsExcellent English CommunicationEmotional Intelligence

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills

TroubleshootingTechnical SupportMobile Device SupportNetwork ConnectivityAccount ManagementBilling AssistanceService ActivationIssue ResearchDocumentation

Soft Skills

EmpathyAttention to DetailCalm Under PressureProblem-SolvingIndependence

Industry Keywords

TelecommunicationsMobile NetworksService DeskISP SupportDevice Support

About the role

Key responsibilities & impact

Provide technical support via phone, email, and other customer channels
Troubleshoot mobile device, SIM card, network, connectivity, and account issues
Assist customers with activation, setup, subscriptions, billing, and service questions
Explain technical concepts in a simple, easy-to-understand manner
Research complex issues using available resources
Document customer interactions accurately
Escalate advanced technical issues when required
Deliver an outstanding customer experience with empathy and professionalism

Requirements

What you’ll need

2+ years of customer service or technical support experience
Experience in telecommunications, mobile networks, service desk, ISP support, device support, or similar technical environments
Strong troubleshooting and problem-solving skills
Excellent written and spoken English
Outstanding customer service skills
High emotional intelligence and empathy
The ability to remain calm while handling complex customer situations
Strong attention to detail
Comfortable working independently in a remote environment

Benefits

Comp & perks

Company-provided equipment
Fully remote position
Weekly USD payments
Competitive rate of $6.50 USD per hour
Work with an international team
Supportive, people-focused culture
Opportunity to grow with an expanding organization