Bilingual Customer Service Representative

Bush and Bush Law Group

Bilingual Customer Service Representative providing support for clients at Bush & Bush Law Group. Managing communication and assisting clients during their legal processes with empathy and professionalism.

Posted 7/14/2026full-timeRemote • 🇲🇽 MexicoMid-LevelSeniorWebsite

Core Competencies

Role fit

Core Competencies

Use this summary to align your resume positioning with the role.

Demonstrates strong communication skills in both English and Spanish, with a focus on customer service in a legal environment. Proficient in managing client inquiries and administrative tasks while maintaining empathy and professionalism.

Highest-signal resume keywords

Fluent In English And SpanishCustomer Service ExperienceStrong Communication SkillsMicrosoft Office Suite ProficiencyCase Management Software Familiarity

ATS Keywords

Tailor your resume

Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard Skills

Data EntryCase DocumentationClient Issue ResolutionMultitaskingTime Management

Soft Skills

EmpathyPatiencePositive Attitude

Tools & Technologies

Microsoft Office SuiteCase Management Software

Industry Keywords

Legal EnvironmentClient InquiriesAdministrative Support

About the role

Key responsibilities & impact

Manage incoming calls, emails, and messages from clients and provide timely and accurate responses to their inquiries.
Collect and document essential information from clients regarding their cases, ensuring all necessary details are accurately logged.
Assist clients in navigating their cases by providing updates and information about the legal process.
Address and resolve client issues or concerns in a professional and empathetic manner, escalating complex situations to the appropriate team members when necessary.
Support administrative tasks as needed, including data entry, managing schedules, and organizing client files.

Requirements

What you’ll need

Fluent in both English and Spanish is a must.
High school diploma or equivalent required; some college education preferred.
Previous experience in customer service, preferably in a legal or office environment.
Strong communication skills, both verbal and written, with a customer-centric approach.
Proficient in using Microsoft Office Suite and familiarity with case management software is a plus.
Ability to multitask, prioritize, and manage time effectively in a fast-paced environment.
Empathy, patience, and a positive attitude when dealing with clients, especially during their challenging times.

Benefits

Comp & perks

Positive Culture: Be part of a supportive and innovative team.
Professional Growth: Opportunities for career advancement and ongoing professional development.
Work-Life Balance: Flexible work arrangements to support a healthy balance between personal and professional life.