Bush and Bush Law Group

Attorney

• Inbound Call Management: Professionally handle incoming calls from clients involved in auto accidents, gather essential information regarding the accident and potential legal representation needs, demonstrate empathy and understanding.
• Client Interaction: Communicate effectively with clients to explain legal processes and procedures, provide information about the firm's services, collect and document relevant details to assist attorneys in evaluating cases.
• Multi-Tasking: Manage multiple tasks simultaneously in a fast-paced environment, efficiently navigate electronic systems while engaging with clients, prioritize and address urgent client needs promptly.
• Document Management: Maintain accurate and confidential client records, organize and update client information, utilize Excel sheets to manage client data.
• Administrative Support: Provide administrative assistance to legal professionals, collaborate with the legal team, assist in preparing and organizing legal documents.

Legal Intake Specialist

Legal Assistant

• Document Preparation: Assist in drafting and preparing legal documents, including pleadings, discovery requests, and correspondence.
• Case File Management: Organize and maintain case files, ensuring that all documents are accurately filed and easily accessible.
• Discovery Support: Help attorneys and paralegals manage discovery by gathering and summarizing evidence, organizing responses, and creating discovery binders.
• Calendar Management: Maintain and monitor case calendars, ensuring all deadlines, appointments, and hearings are tracked and communicated to the legal team.
• Client Communication: Serve as a point of contact for clients, providing updates on case progress and assisting with client inquiries as needed.
• Trial Preparation: Assist in preparing materials for trial, including creating exhibits and organizing trial binders.
• Research Assistance: Conduct basic legal research as instructed and summarize findings for attorneys.

Litigation Assistant, Spanish

Litigation Assistant

Customer Support

• Manage incoming calls, emails, and messages from clients and provide timely and accurate responses to their inquiries.
• Collect and document essential information from clients regarding their cases, ensuring all necessary details are accurately logged.
• Assist clients in navigating their cases by providing updates and information about the legal process.
• Address and resolve client issues or concerns in a professional and empathetic manner, escalating complex situations to the appropriate team members when necessary.
• Support administrative tasks as needed, including data entry, managing schedules, and organizing client files.

Bilingual Customer Service Representative

Paralegal

• Assist attorneys in employment law matters, including workplace disputes, wrongful termination, discrimination, retaliation, wage & hour violations, and compliance matters.
• Support personal injury cases, including motor vehicle accidents, premises liability, workplace injuries, and wrongful death claims.
• Conduct legal research on employment and personal injury laws, statutes, and case precedents.
• Draft and prepare legal documents such as demand letters, pleadings, discovery responses, employment contracts, and settlement agreements.
• Organize and manage case files, deadlines, and attorney calendars to ensure timely filings and compliance.
• Assist with discovery processes, including document review, deposition summaries, and evidence gathering for both employment and personal injury cases.
• Coordinate witness interviews, expert consultations, depositions, and trial preparation.
• Communicate with clients, medical providers, experts, and opposing counsel to facilitate case progression.
• Assist in litigation support, including e-filing in state and federal courts.
• Review and summarize medical records, employment documents, and other relevant evidence.

Employment Law Paralegal

Litigation Assistant, English/Spanish

• Litigation Management: Oversee all phases of litigation from case inception through trial, including the development of case strategies, discovery, and settlement negotiations.
• Client Consultation: Meet with clients to understand their legal issues, provide legal advice and develop effective strategies.
• Court Representation: Represent clients in court hearings, trials, and arbitration proceedings, ensuring high-quality advocacy at all times.
• Legal Research: Conduct thorough legal research and analysis to inform case strategy and support legal arguments.
• Drafting Legal Documents: Prepare a variety of legal documents, including pleadings, motions, and discovery requests that are clear, concise, and persuasive.
• Trial Preparation: Collaborate with paralegals and support staff to prepare trial materials, including witness lists, exhibit binders, and jury instructions.
• Case Analysis: Evaluate cases, identify issues, and provide recommendations for the best course of action.
• Client Relations: Maintain strong communication with clients, providing regular updates on case status and developments.

Litigation Attorney

• Represent clients in employment-related litigation, including sexual harassment, workplace assault, discrimination, wrongful termination, and wage and hour violations.
• Provide compassionate and strategic legal counsel to clients navigating sensitive and high-stakes matters.
• Manage cases from intake through resolution, including depositions, motion practice, settlement negotiations, and trial preparation.
• Represent clients before the EEOC, NLRB, DOL, and other relevant agencies.
• Draft and review employment agreements, workplace policies, handbooks, and severance agreements.
• Conduct internal investigations and compliance audits for employer clients.
• Stay current with evolving labor and employment law trends and changes.

Labor and Employment Law Attorney

Bilingual

• Review and Track Medical Treatment: Review and stay updated on the status of client medical treatments throughout each phase of the treatment lifecycle.
• Medical and Billing Records Management: Request and obtain medical and billing records, along with any necessary affidavits, in an efficient and timely manner.
• Verify Record Accuracy: Review medical and billing records for accuracy and completeness, ensuring efficiency in the process.
• Communication with Providers: Proactively contact medical providers and their records/billing departments to receive status updates on records and affidavit requests.
• Reporting: Provide weekly status updates to the firm’s systems, tracking the progress of records and affidavits for each client.
• Subrogation Liens: Research and manage subrogation liens, including Medicaid/Medicare, Hospital Liens, and other related claims.
• Caseload Management: Efficiently manage a caseload of 30-40 active cases, with the ability to handle an increasing number as the caseload grows.
• Client Treatment Confirmation: Assist the Case Manager in confirming that clients have received the necessary medical treatment as per the providers' referrals.

Medical Records Assistant, Bilingual

Director

• Set and enforce KPI standards for the intake team.
• Develop and manage drip, email, and SMS marketing campaigns.
• Oversee the intake process to ensure efficient and effective client onboarding.
• Formulate and implement closing scripts to close potential clients.
• Source advertisement vendors and hire agencies to bring in personal injury clients while managing budgets effectively.
• Set up and manage Google Pay Per Click (PPC) campaigns and Facebook advertising campaigns.
• Identify and collaborate with creative professionals to develop impactful marketing materials that drive client intake.
• Manage and motivate the intake team to achieve performance goals.
• Sell and close deals with potential clients, ensuring a smooth transition to the legal team.
• Ensure high standards of performance and client satisfaction are maintained at all times.
• Maintain familiarity with Customer Acquisition Cost (CAC) and Lifetime Value (LTV) to optimize client acquisition strategies.
• Hire, fire, and source talent for the intake team, ensuring a top-performing unit.