Bilingual Legal Intake Specialist

Bush and Bush Law Group

Legal Intake Specialist being the first point of contact for clients at Bush & Bush Law Group. Handling client inquiries and information for personal injury claims in a remote setup.

Posted 7/14/2026full-timeRemote • 🇨🇴 ColombiaMid-LevelSenior💰 $4 - $6 per hourWebsite

Core Competencies

Role fit

Core Competencies

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Proficient in Inbound Call Management and Client Interaction, with strong Organizational Skills and Technical Proficiency in Microsoft Office Suite. Bilingual in English and Spanish, demonstrating excellent Communication Skills and a compassionate approach to client needs.

Highest-signal resume keywords

Bilingual Proficiency in English and SpanishInbound Call ManagementClient InteractionOrganizational SkillsTechnical Proficiency in Microsoft Office Suite

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills

Document ManagementMulti-TaskingAdministrative SupportLegal Process ExplanationCase Management Software Familiarity

Soft Skills

Excellent Verbal CommunicationExcellent Written CommunicationCustomer Service FocusEmpathy and UnderstandingTime-Management Skills

Tools & Technologies

Microsoft Office SuiteCase Management Software

Industry Keywords

Legal EnvironmentClient Records ManagementConfidentiality ComplianceFast-Paced EnvironmentClient Queries

About the role

Key responsibilities & impact

Inbound Call Management: Professionally handle incoming calls from clients involved in auto accidents and gather essential information regarding the accident and potential legal representation needs.
Client Interaction: Communicate effectively with clients to explain legal processes and procedures, provide information about the firm's services, and answer client queries.
Multi-Tasking: Manage multiple tasks simultaneously in a fast-paced environment and efficiently navigate electronic systems while engaging with clients on the phone.
Document Management: Maintain accurate and confidential client records in compliance with legal standards; organize and update client information.
Administrative Support: Provide administrative assistance to legal professionals as needed and collaborate with the legal team to ensure smooth case progression.

Requirements

What you’ll need

Language: Proficiency in both English and Spanish is required.
Education: High school diploma or equivalent required; some college coursework preferred.
Experience: Previous experience in a legal environment or customer service/intake role is preferred.
Communication Skills: Excellent verbal and written communication skills with a strong customer service focus.
Organizational Skills: Strong organizational and time-management skills, with the ability to handle multiple tasks efficiently.
Technical Proficiency: Proficient in Microsoft Office Suite and familiarity with case management software is a plus.
Empathy and Understanding: A genuine desire to assist clients in their times of need and a compassionate demeanor.

Benefits

Comp & perks

Positive Culture: Be part of a supportive and innovative team.
Professional Growth: Opportunities for career advancement and ongoing professional development.
Remote Work: Work from home while contributing to high-impact projects in a collaborative virtual environment.