Client Success Lead

ScaleSource

Client Success Lead managing client communications and experiences in a commercial landscaping company. Handling property management and service issues while ensuring timely follow-ups and updates.

Posted 7/8/2026full-timeRemote • 🇲🇽 MexicoSenior💰 $1,500 per monthWebsite

About the role

Key responsibilities & impact

You will communicate with commercial clients through email, phone, text, client portals, CRM systems, video updates, and virtual meetings.
Responding to client messages quickly and professionally
Sending clear updates before clients have to chase us
Explaining what happened, what we are doing, who is responsible, and when the next update will happen
Communicating delays, weather issues, scheduling changes, property concerns, and service updates
Making clients feel heard without overpromising nonsense we cannot deliver
Keeping communication honest, calm, warm, and professional
Making us feel like the most organized landscaping company they have ever worked with
You own the communication loop until the item is completed
Capturing the issue clearly
Asking good questions when the request is vague
Confirming property, location, priority, photos, timing, and client expectation
Assigning or escalating the issue to the correct internal person
Tracking the status until completion
Following up with operations or field leadership
Updating the client proactively
Confirming completion with notes, photos, or internal confirmation when possible
Closing the loop so everyone knows the issue was handled
You should be able to identify patterns and problems before they become bigger problems.
You will help make sure the company has a clean system for tracking client requests, property issues, service updates, and internal follow-up.
Creating and updating tasks
Keeping CRM/client records clean
Tracking open issues by client/property
Maintaining follow-up dates and deadlines
Confirming completion instead of assuming completion
Helping leadership see what is open, stuck, urgent, or recurring
Preparing simple weekly reports on client issues, aging items, completed items, and recurring concerns
Making sure communication does not live only in someone’s memory, text thread, or random notebook.
You must be comfortable on video.
Recording short Loom-style client updates
Showing your face on camera while explaining an update
Joining virtual meetings with clients.

Requirements

What you’ll need

5+ years of customer service, client success, account management, operations coordination, executive assistant, or client-facing admin experience
3+ years working directly with U.S.-based clients or U.S.-based companies
2+ years working remotely in a role that required independent ownership and follow-up
Fluent written and spoken English at a professional, client-facing level
Fluent or highly advanced Spanish communication skills
Proven experience managing 50+ client/customer interactions, tickets, tasks, or follow-up items per week
Proven experience tracking issues through a CRM, help desk, project management tool, spreadsheet, or similar system
Ability to write clear client-facing updates with strong grammar, structure, and tone
Comfortable recording video updates with yourself on camera
Comfortable joining virtual client meetings
Comfortable making phone calls or voice calls when needed
Strong organization skills with a real personal system for tracking work
Strong ability to identify problems, recommend solutions, and follow through
Must be available during core U.S. business hours.

Benefits

Comp & perks

🌐 Worldwide ❌ Jobs You've Hidden ⭐️ Saved Jobs ✅ Applied Jobs ✉️ Email Alerts 👤 Account ScaleSource Website LinkedIn All Job Openings 11 - 50 employees 🎯 Recruiter 👥 HR Tech 🤝 B2B Recruitment
HR Tech
B2B ScaleSource is a remote staffing and hiring platform that connects U. S. employers with vetted international, timezone-aligned professionals for long-term roles. The company focuses on dedicated, reliable team members (not freelancers or temps), offering candidate sourcing, vetting, and payroll/administrative support to simplify hiring and reduce costs. ScaleSource positions itself as a B2B solution for businesses seeking scalable, remote talent and ongoing team growth. Client Success Lead Job not on LinkedIn 🔥 4 minutes ago 🇲🇽 Mexico – Remote 💵 $1.5k / month ⏰ Full Time 🟠 Senior 💝 Customer Support 🗣️🇪🇸 Spanish Required Apply Now Find Hiring Managers Customize resume + cover letter Report problem ☆ Save ☑️ Mark as applied ❌ Hide 📋 Description
You will communicate with commercial clients through email, phone, text, client portals, CRM systems, video updates, and virtual meetings.
Responding to client messages quickly and professionally
Sending clear updates before clients have to chase us
Explaining what happened, what we are doing, who is responsible, and when the next update will happen
Communicating delays, weather issues, scheduling changes, property concerns, and service updates
Making clients feel heard without overpromising nonsense we cannot deliver
Keeping communication honest, calm, warm, and professional
Making us feel like the most organized landscaping company they have ever worked with
You own the communication loop until the item is completed
Capturing the issue clearly
Asking good questions when the request is vague
Confirming property, location, priority, photos, timing, and client expectation
Assigning or escalating the issue to the correct internal person
Tracking the status until completion
Following up with operations or field leadership
Updating the client proactively
Confirming completion with notes, photos, or internal confirmation when possible
Closing the loop so everyone knows the issue was handled
You should be able to identify patterns and problems before they become bigger problems.
You will help make sure the company has a clean system for tracking client requests, property issues, service updates, and internal follow-up.
Creating and updating tasks
Keeping CRM/client records clean
Tracking open issues by client/property
Maintaining follow-up dates and deadlines
Confirming completion instead of assuming completion
Helping leadership see what is open, stuck, urgent, or recurring
Preparing simple weekly reports on client issues, aging items, completed items, and recurring concerns
Making sure communication does not live only in someone’s memory, text thread, or random notebook.
You must be comfortable on video.
Recording short Loom-style client updates
Showing your face on camera while explaining an update
Joining virtual meetings with clients. 🎯 Requirements
5+ years of customer service, client success, account management, operations coordination, executive assistant, or client-facing admin experience
3+ years working directly with U.S.-based clients or U.S.-based companies
2+ years working remotely in a role that required independent ownership and follow-up
Fluent written and spoken English at a professional, client-facing level
Fluent or highly advanced Spanish communication skills
Proven experience managing 50+ client/customer interactions, tickets, tasks, or follow-up items per week
Proven experience tracking issues through a CRM, help desk, project management tool, spreadsheet, or similar system
Ability to write clear client-facing updates with strong grammar, structure, and tone
Comfortable recording video updates with yourself on camera
Comfortable joining virtual client meetings
Comfortable making phone calls or voice calls when needed
Strong organization skills with a real personal system for tracking work
Strong ability to identify problems, recommend solutions, and follow through
Must be available during core U.S. business hours. Apply Now 📊 Check your resume score for this job Improve your chances of getting an interview by checking your resume score before you apply. Check Resume Score Similar Jobs Bilingual Client Success Agent, Spanish, English 🔥 44 minutes ago The Credit Pros 51 - 200 💸 Finance 💳 Fintech 👥 B2C Website LinkedIn All Job Openings Bilingual Client Success Agent providing customer support for The Credit Pros through phone, email, and chat. Resolving inquiries and maintaining client relationships to drive satisfaction and retention. 🇲🇽 Mexico – Remote 💵 $5 / hour ⏰ Full Time 🟡 Mid-level 🟠 Senior 💝 Customer Support 🗣️🇪🇸 Spanish Required Bilingual Client Success Agent, Spanish – English 🔥 44 minutes ago The Credit Pros 51 - 200 💸 Finance 💳 Fintech 👥 B2C Website LinkedIn All Job Openings Bilingual Client Success Agent providing customer support via phone, email, and chat for a credit repair company. Resolving inquiries and ensuring client satisfaction. 🇲🇽 Mexico – Remote 💵 $5 / hour ⏰ Full Time 🟡 Mid-level 🟠 Senior 💝 Customer Support 🗣️🇪🇸 Spanish Required Customer Support Representative II 🕒 Yesterday Nielsen 10,000+ employees 📱 Media Website LinkedIn All Job Openings Customer Support Representative assisting Nielsen clients with technical inquiries and ensuring high-quality problem resolution via phone and ticketing systems. 🇲🇽 Mexico – Remote 💰 Post-IPO Debt on 2023-02 ⏰ Full Time 🟡 Mid-level 🟠 Senior 💝 Customer Support Bilingual Customer Service Representative 🕒 6 days ago Resolv Global 51 - 200 🤝 B2B 🎯 Recruiter Website LinkedIn All Job Openings Remote Customer Service Representative providing customer support for US clientele. Ideal for candidates with call center experience and strong English skills. 🇲🇽 Mexico – Remote 💵 $5 / hour ⏰ Full Time 🟡 Mid-level 🟠 Senior 💝 Customer Support Bilingual Customer Service Representative 🕒 6 days ago Resolv Global 51 - 200 🤝 B2B 🎯 Recruiter Website LinkedIn All Job Openings Customer Service Representative providing support for US-based operations remotely. Requires strong English skills and previous BPO experience, working in a structured remote environment. 🇲🇽 Mexico – Remote 💵 $5 / hour ⏰ Full Time 🟡 Mid-level 🟠 Senior 💝 Customer Support View More Customer Support Jobs 🌐 Worldwide Built by Lior Neu-ner. I'd love to hear your feedback — Get in touch via DM or support@remoterocketship.com Search Search Jobs by country Search jobs by city Search jobs by job title Search entry-level jobs Search junior-level jobs Search senior-level jobs Search jobs by tech stack Search jobs by contract type Search remote internships Search remote part-time jobs Remote jobs Anywhere in the World Companies Hiring Anywhere in the World Companies Hiring Sales People Anywhere in the World Companies Hiring Software Engineers Anywhere in the World Resources Advice Tips for finding remote jobs Interview questions and answers Resume examples Cover letter examples Post a job Affiliates Privacy policy Terms of service Job board SEO course AI Apply Copilot OpenClaw job finder Find jobs using your resume Jobs by Country Remote jobs anywhere in the world (Worldwide remote jobs) Remote jobs United States Remote jobs Australia Remote jobs Brazil Remote jobs Canada Remote jobs France Remote jobs Ireland Remote jobs Germany Remote jobs Netherlands Remote jobs Spain Remote jobs UK Popular Jobs Remote data analyst jobs Remote customer support jobs Remote executive assistant jobs Remote marketing jobs Remote product designer jobs Remote product manager jobs Remote project manager jobs Remote recruiter jobs Remote sales jobs Remote software engineer jobs Jobs by Type Remote full-time jobs Remote part-time jobs Remote contract jobs Remote internship jobs Remote entry-level jobs Remote jobs with no experience required Remote junior jobs (1-3 years of experience) Digital nomad jobs Remote jobs with no degree required Freelance remote jobs Temporary remote jobs Remote jobs hiring now Stay at home mom jobs

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Applicant Tracking System Keywords

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Hard Skills & Tools

Client SuccessAccount ManagementOperations CoordinationTask TrackingIssue ResolutionVideo CommunicationProfessional WritingFollow-Up ManagementProject Management ToolsSpreadsheet Proficiency

Soft Skills

Strong OrganizationAttention to DetailProactive CommunicationEmpathyProblem-Solving