Senior Application Support Specialist

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Senior Application Support Specialist providing technical support for business-critical applications. Collaborating with multiple teams to ensure application performance and reliability at DSV.

Posted 7/3/2026full-timeMexico City • 🇲🇽 MexicoSeniorWebsite

Tech Stack

Tools & technologies

CloudDistributed SystemsDockerITSMKafkaKubernetesMicroservicesMongoDB

About the role

Key responsibilities & impact

Provide advanced technical support for enterprise applications in production environments.
Investigate, analyze, and resolve application incidents, service requests, and system issues reported by end users.
Take ownership of support cases from initial investigation through successful resolution.
Monitor application performance, availability, and operational health using monitoring and observability tools.
Support incident management, problem management, and change management activities following ITSM best practices.
Partner with business and IT stakeholders to improve platform stability, functionality, security, and user experience.
Support solutions built on modern technologies such as Kubernetes, Docker, Kafka, MongoDB, and microservices-based architectures.

Requirements

What you’ll need

Bachelor’s degree in Computer Science, Information Technology, Software Engineering, or a related discipline.
Minimum of 4 years of experience in Application Support, Production Support, Technical Support, IT Operations, or a related field.
Experience troubleshooting complex technical issues involving multiple systems and stakeholders.
Familiarity with cloud-based applications and modern software architectures.
Strong understanding of application support processes, troubleshooting methodologies, and incident management practices.
Knowledge of cloud-native environments and microservices architecture.
Familiarity with IT Service Management (ITSM) frameworks and tools.
Experience working with Atlassian products, including Jira and Confluence.
Understanding of containerization and orchestration technologies such as Docker and Kubernetes.
Exposure to monitoring, logging, and observability platforms.
Basic understanding of databases, APIs, and distributed systems.
Strong analytical and problem-solving skills.
Excellent communication and stakeholder management abilities.
Fluent English, both written and spoken.

Benefits

Comp & perks

Collaborate with Development, DevOps, SRE, and Quality Assurance teams to identify root causes and implement long-term solutions.
Maintain support documentation, troubleshooting guides, and knowledge base articles.
Participate in an on-call support rotation to ensure 24/7 availability of critical business applications.
Contribute to the continuous improvement of monitoring, alerting, and operational support frameworks.

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills & Tools

Application SupportTechnical SupportTroubleshootingCloud-Based ApplicationsMicroservices ArchitectureMonitoring ToolsLogging PlatformsAPIsDistributed SystemsDatabase Knowledge

Soft Skills

Analytical SkillsProblem-Solving SkillsCommunication SkillsStakeholder Management