Project Support Specialist

ESA - Electronic Security Association

Project Support Specialist in Resideo's Digital organization managing creative and digital projects, ensuring effective delivery across teams in a hybrid working environment.

Posted 6/24/2026full-timeQuerétaro • 🇲🇽 MexicoJuniorMid-LevelWebsite

About the role

Key responsibilities & impact

Manage workload balancing and capacity planning for copywriters, graphic designers, developers, and other creative resources.
Facilitate communication between stakeholders and Creative Services teams throughout the project lifecycle.
Create, maintain, and optimize dashboards, reports, calendars, and workflow tools within Workfront.
Identify opportunities to streamline project management processes through automation and workflow improvements.
Ensure projects remain on schedule and escalate risks, blockers, or resource constraints as needed.
Support ongoing process documentation, training, and adoption of project management best practices.
Collaborate with cross-functional teams to improve workflow visibility and project execution.

Requirements

What you’ll need

2+ years of experience in project management, creative operations, marketing operations, or related fields.
Excellent English communication skills, both written and spoken.
Strong project management capabilities, with the ability to independently handle multiple projects simultaneously.
Strong organizational and prioritization skills, with the ability to thrive in a fast-paced environment.
Experience coordinating cross-functional teams and managing stakeholders.
Strong analytical and problem-solving skills, proficiency in Microsoft Office (Excel, PowerPoint, Word, Outlook), and the ability to build trust-based relationships with internal stakeholders and business partners.
Workfront experience.
Experience supporting creative, marketing, or digital production teams.
Strong communication and stakeholder management skills.
Cross-functional project management experience.
Process-oriented mindset with experience creating, documenting, and improving workflows.
Experience managing resource capacity, workload planning, or operational reporting.
Familiarity with workflow automation and project management best practices.
Excellent time-management skills and the ability to work effectively in a fast-paced environment.

Benefits

Comp & perks

Benefits that go beyond Mexican labor law, ensuring your well-being and peace of mind.
A collaborative and inclusive work environment where your contributions are valued.
Opportunities for continuous professional growth and skill development through training, mentoring, and challenging projects.
Access to cutting-edge tools, resources, and a supportive team to help you excel.
The chance to work with a global, innovative company shaping the future in its industry.

ATS Keywords

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Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard Skills & Tools

project managementworkload planningcapacity planningworkflow automationprocess documentationanalytical skillsproblem-solving skillsresource managementreportingcreative operations

Soft Skills

communication skillsorganizational skillsprioritization skillsstakeholder managementtime-management skillscollaborationtrust-buildingadaptabilityindependenceprocess-oriented mindset