Validation Support Representative

PayJoy

Fraud Prevention Representative verifying identity information and managing fraud risk for PayJoy's cutting-edge financial services. Collaborating with teams across multiple countries for fraud prevention and customer support.

Posted 7/14/2026full-timeMexico City • 🇲🇽 MexicoJuniorWebsite

Core Competencies

Role fit

Core Competencies

Use this summary to align your resume positioning with the role.

Demonstrates strong capabilities in fraud prevention, customer dispute resolution, and effective communication within the financial sector. Proficient in analyzing suspicious patterns and collaborating with cross-functional teams to ensure compliance with regulatory requirements.

Highest-signal resume keywords

Fraud PreventionCustomer Dispute ResolutionEffective CommunicationMicrosoft Office ProficiencyCustomer Service Experience

ATS Keywords

Tailor your resume

Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Soft Skills

Empathetic SupportTeam CollaborationAbility to Handle Pressure

Tools & Technologies

DashboardsAutomated Tools

Industry Keywords

Identity Theft PreventionFinancial SectorSales SupportRoot-Cause AnalysisRegulatory Compliance

About the role

Key responsibilities & impact

Real time evaluation and transcript missing information from Identity Documents of suspicious sales flagged by automated tools.
Prevent identity theft and other fraud vectors as well as report them accurately.
Contribute to Finance Order originations by approving good sales and correctly blocking bad sales.
High sense of urgency by reporting issues or bugs derived from Dashboards or Tools.
Manages and resolves customer disputes related to banking transactions, delivering timely and empathetic support in compliance with internal policies and regulatory requirements; proactively identifies and prevents potential fraud by detecting suspicious patterns, conducts in-depth investigations and root-cause analysis, and collaborates with cross-functional teams

Requirements

What you’ll need

Partially or completed technical or university studies in related areas such as Business Administration, Communications, or similar fields.
Basic level of English.
Intermediate knowledge of Microsoft Office tools.
Previous experience in customer service or support, preferably in sales or the financial sector, for at least one year.
Effective communication skills, ability to work in a team, and handle difficult situations under pressure.

Benefits

Comp & perks

100% Company-funded Health and dental and vision discount plan for employees and immediate family members.
Life insurance.
Phone finance, Headphone, home office equipment and wellness perks.
30 days of Christmas bonus
20 days paid Vacation
50% Vacation premium
$2,000 MXN monthly grocery coupons
$2,000 USD annual Co-working Travel perk
$2,000 USD annual Professional Development perk
Catered lunches