PayJoy

Operations

• Oversees the full logistics operation in the country, including managing an ops team, projects with internal stakeholders and supplier relationships, focusing on achieving the goals established for delivery rate, on time delivery rate and delivery SLA.
• Ensuring a flawless delivery process to the customer by managing the shipments operation through a business partner,
• Keeping a healthy end to end stock management, ensuring an efficient supply chain and healthy KPIs.
• Execute needed continuous improvement projects by assessing shortcomings in the operation by maintaining successful communications with stakeholders and measuring the impact of such initiatives.
• Secures the best business conditions regarding suppliers involved on the regular operation through negotiation, best practices adoptions and continuous improvement.

Operations Manager – Logistics, Credit Card/Credit Line

Full-stack Engineer

• Solve Critical Problems: Identify, prioritize, and solve technical challenges impacting growth.
• Lead and Collaborate: Architect new solutions, Implement newer patterns/framework that other candidates can use and implement, Identify potential systemwide solutions, guide teams, ensuring solutions meet business goals and technical standards.
• Mentor & Develop: Foster a culture of learning, guiding junior engineers.
• Innovate & Improve: Drive continuous improvement in our platform and processes.

Staff Software Engineer

Growth Marketing

• Responsible for defining the overall long-term growth roadmap, including identifying and prioritizing the next major growth loops for the company.
• Develop and execute **growth strategies** for new and existing retail locations, including market selection, launch planning, and performance tracking.
• Lead end-to-end **rollout of new stores**, coordinating across teams to ensure smooth execution.
• Work closely with risk and credit teams to **maintain low non-performing loans** (NPL) ratios while preserving a strong, attractive product and financing offer for customers.
• Own and track full **retail P&L**, identifying drivers of profitability and making recommendations to improve margins, customer lifetime value, and operational efficiency.
• Ability to **communicate the growth vision**, challenges, and results clearly and confidently to executives and secure alignment and resources for high-stakes projects.
• Drive cross functional collaborations, mostly with marketing to localize campaigns and **drive foot traffic** to attract new customers.
• Optimize customer lifecycle by improving metrics across Adquisition, Activation, Retention and Revenue.
• Lead rapid experimentation by designing and executing A/B tests to find new growth levers.
• Work with key external and internal partners to co-develop new products and service offerings in-store.

Senior Growth Manager

Product Marketing

• Serve as the key liaison between the global Credit Line and Credit Card product teams and the Colombia GTM team, ensuring local execution aligns with global objectives.
• Design and execute GTM strategies to increase credit card activation and usage, particularly by cross-selling to customers acquiring phone finance products.
• Drive mutual reinforcement between the Phone Finance and Credit Card businesses, identifying opportunities for bundling, upselling, and joint campaigns.
• Maximize the use of our national distribution network to increase credit card issuance and activation.
• Manage relationships with existing commercial partners and acquirers related to the credit card business, ensuring alignment and performance.
• Track and drive key performance indicators (KPIs) for the credit card product, ensuring achievement of growth, activation, and usage targets in coordination with product and GTM teams.
• Develop and manage new and existing alliances to enhance the value proposition of the credit card through exclusive benefits and offers for cardholders.
• Lead initiatives to enable and scale the physical distribution of the credit card through our network of allies and retail partners.
• Collaborate closely with marketing, operations, risk, compliance, and customer service teams to ensure a smooth end-to-end experience for credit card customers.

Credit Card and Credit Line GTM Lead

• - Monitorear y analizar transacciones para detectar posibles actividades fraudulentas, asegurándose de que se cumplan las estrategias y los procedimientos de prevención del fraude.
• - Investigar y resolver los casos de fraude denunciados, asegurándose de que la documentación sea precisa y oportuna.
• - Desarrollar e implementar estrategias y procedimientos de prevención del fraude.
• - Colaborar con los equipos de atención al cliente y operaciones para abordar y mitigar los riesgos de fraude.
• - Realizar evaluaciones periódicas del riesgo de fraude y brindar recomendaciones para mejorar.
• - Preparar y presentar informes detallados sobre las tendencias de fraude y las medidas de prevención cuando se lo soliciten.
• - Colaborar con los equipos de productos, ventas, atención al cliente, etc. para abordar y mitigar los riesgos de fraude.
• - Ayudar en la capacitación y educación de los miembros del equipo sobre la prevención y detección del fraude.

Fraud Operations Representative

Product Designer

• Own insights on the D2C checkout experience; maintain a live opportunity map, define hypotheses and prioritize high-leverage fixes to lift conversion and reduce friction.
• Translate insights into shippable solutions with navigable prototypes and complete specs (states, edge cases, copy, error/recovery paths, responsiveness) ready for Engineering.
• Collaborate to define the experience tracking pre-release with PM/Data; Run reviews with PM and stakeholders, documenting results and feeding learnings back into the roadmap.
• Co-create localized, reusable patterns with Engineering (and Content/Legal) for checkout components and flows. Seed a Design System by documenting guidelines, patterns and tokens.
• Safeguard UX quality via design QA and ensure accessibility standards (e.g, WCAG). Run a baseline-then-improve approach to usability, defining guardrails with PMs, measure top-task performance, and prevent experience regressions.
• Drive tight cadences (weekly triad, design crits, reviews), surface risks/decisions early, and keep a transparent changelog and improvements backlog.

Collections

• Explicación y atención al cliente con cualquier información relacionada con su financiamiento, validación y aplicación de pagos.
• Realizar llamadas telefónicas de acuerdo a la cartera asignada para contactar a los distintos Comercios y clientes realizando la gestión de cobranza solicitada.
• Recuperar los pagos de los clientes que se encuentran atrasados ​​en su cuenta, organizando a los clientes dependiendo de su nivel de mora y reportando promesas de pago.
• Cumplir con las metas establecidas, cumpliendo con las políticas, guiones, guión, procedimientos y trato con los clientes.
• Ayudar a mejorar las estrategias de cobranza que ya tenemos implementadas.

Collections Representative

Manager

• Own sales partner engagement and top-of-funnel engagement for technical integration, leading initial discussions and assessing business and technical needs.
• Conduct technical and business discovery to align partner requirements with the most suitable integration path.
• Closely collaborate with local go-to-market teams to prioritize the (potential) partners to engage with
• Utilize API documentation and testing tools to validate partner integration readiness and troubleshoot basic issues.
• Develop structured integration roadmaps, ensuring a smooth transition from discovery to implementation.
• Build and optimize the partner onboarding process, ensuring scalability and efficiency.
• Collaborate with other Product and Engineering teams to ensure alignment and collaboration for more complex integrations
• Track and analyze partner engagement metrics and collect qualitative feedback from partners as an input for product development.
• Act as the primary liaison between partners and internal teams in terms of technical integrations, ensuring alignment and long-term success.

Senior Partnership Development Manager

Sales

• El analista de capacitación de ventas será responsable de diseñar e implementar programas, herramientas e iniciativas de aprendizaje y facilitar la información comercial para que el equipo de ventas trabaje de manera más eficiente, identificando brechas de desempeño y conocimiento para crecer el negocio.
• Deliver the sales enablement products and services to all the stakeholders; work with experts in different areas/departments for training content design (content/materials for internal and external audiences).
• Design, develop and implement learning tools in different formats.
• Work with the commercial team to address knowledge gaps of clients and their staff; define action plans to increase sales productivity and improve efficiency of the sales team, stores and clerks through training initiatives.
• Understand the different processes across the organization and participate in the design and implementation of enhancement initiatives.
• Measure the performance of internal sales areas (KPIs, KBIs, KKIs and KSIs), monitor the impact of training to correlate with results, and find improvement opportunities.
• Drive all actions/initiatives that will unlock greater sales opportunities.

Sales Enablement Analyst

Customer Support

• Supervise, guide, and support the customer service team, ensuring alignment with objectives and standards, and providing regular performance-related feedback.
• Monitor and evaluate contact center team activities and assist supervisors and third parties with regular performance feedback.
• Train staff in customer service areas and company policies.
• Optimize workflow processes and procedures to increase efficiency and effectiveness in the customer service area.
• Execute and coordinate controls for compliance with BPO management KPIs.
• Generate reports on team performance, analyzing data to identify trends, issues, and opportunities for improvement.
• Constantly coordinate with Legal & Compliance for the correct execution of claims, writings, or complaints from end customers.
• Analyze customer feedback and operational data to identify areas for improvement in service quality and operational efficiency.

Customer Support Supervisor

• Develop and maintain systems. Write clean, scalable, and efficient code to ensure robust and high-performance backend systems.
• Implement and manage API connections from third-party vendors to enable seamless communication and enhance functionality.
• Implement Test-Driven Development and execute unit and integration tests to maintain code quality and prevent bugs.
• Create and maintain detailed documentation of software features to provide reliable references and facilitate onboarding.
• Version Control Management to manage codebase changes and facilitate collaboration.
• Conduct code reviews and perform testing to ensure high code quality and identify issues early.

Senior Software Engineer

• Handle partners’ queries, support requests, and operational coordination. Act as a subject matter expert regarding specific issues and concerns raised by the partners.
• Provide accurate, valid, and complete information by using the right methods/tools
• Manage merchant/partner onboarding, including merchants' documentation in order and filed to facilitate the search when needed (official letters, complaints, etc.), data entry, and record-keeping.
• Provide technical guidance to the customer on using a product or service effectively and efficiently.
• Document and escalate issues they encounter with the merchant console and escalate complex issues to higher-level support personnel.
• Oversee store-related tasks, including creation, closure, and clerk management.
• Own the partner communication channel and NPS, by chats, Whatsapp and social networks.
• Provide a weekly report (during a meeting or through a template) and recommendations for better merchant experience for the related managers.

Merchant Operations Representative

Business Intelligence Developer

• Build and maintain all operational reports and dashboards for the 1P ecommerce channel
• Create analytics reports to track customer funnel performance, conversion metrics, and operational KPIs
• Develop automated reporting for call center agent performance and operational metrics
• Perform inventory planning based on sales metrics and demand forecasting
• Conduct market pricing analysis to support competitive pricing strategies
• Design and implement automated workflows using n8n for logistics, shipping, and customer communication
• Leverage AI tools and prompt engineering to optimize operational processes
• Create and maintain retargeting campaigns for funnel drop-off customers
• Implement automation solutions using various LLMs and AI platforms
• Build automated data collection and processing workflows.
• Write advanced SQL queries for complex data analysis and reporting
• Collaborate with product teams to prioritize bug fixes and feature improvements
• Monitor and analyze customer behavior patterns using analytics platforms
• Support pricing elasticity testing and promotional strategy analysis
• Support A/B testing initiatives for funnel optimization

Business Intelligence Analyst

Business Development Rep

• PayJoy is a mission-first financial service provider dedicated to helping under-served customers in emerging markets to achieve financial stability and success. We lend through patented technology that turns a smartphone into digital collateral, using machine learning, data science, and anti-fraud AI.
• El representante de desarrollo comercial es responsable de generar nuevas oportunidades comerciales para la empresa mediante la identificación, el contacto y la calificación de clientes potenciales.