Credit Line/Card Fraud Operations Lead

PayJoy

Credit Line/Card Fraud Operations Lead at PayJoy conducting fraud investigations and collaborating with teams to prevent fraud. Ensuring customer protection and company's financial integrity through analysis and strategy implementation.

Posted 6/29/2026full-timeMexico City • 🇲🇽 MexicoSeniorWebsite

Tech Stack

Tools & technologies

SQL

About the role

Key responsibilities & impact

Monitor and analyze transactions of "Credit Line/Credit Card" for potential fraudulent activity, ensuring compliance with the fraud prevention strategies and procedures.
Investigate and resolve reported fraud cases from "Credit Line/Credit Card", ensuring timely and accurate documentation.
Develop and implement fraud prevention strategies and procedures.
Collaborate with the customer service, product, engineering and operations teams from other countries, to address and mitigate fraud risks.
Conduct regular fraud risk assessments and provide recommendations for improvement.
Prepare and present detailed reports on fraud trends and prevention measures when requested.
Collaborate with Product, Sales, Customer Support, etc… Teams to address and mitigate fraud risks.
Assist in training and educating team members on fraud prevention and detection.

Requirements

What you’ll need

Minimum of 1 year of experience in "Credit Line/Credit Card" fraud prevention, anti-fraud processes, fraud examination preferably within the financial services industry.
English level required: Advanced (C1 or higher). Candidates must be able to communicate fluently, both verbally and in writing, in professional and technical contexts.
Basic knowledge of SQL – ability to understand and write simple queries (e.g., SELECT, JOIN, WHERE)
Completed Technical or partially university studies in related areas such as Business Administration,
Communications or similar.
Knowledge of regulatory requirements and compliance standards in the country.
Basic analytical, problem-solving skills and sense of autonomy to carry out delegated tasks, taking full ownership of their own projects.
Proficiency in using fraud detection software and tools.
Strong learning aptitude.

Benefits

Comp & perks

Major medical insurance, health discount plan, dental, and vision care for the employee and immediate family members.
Life insurance.
Financing for a phone, headphones, home office equipment, and wellness benefits.
30 days of end-of-year bonus.
20 vacation days.
50% vacation premium.
13% savings fund.
$2,000 MXN in monthly grocery vouchers (vales de despensa).
$2,000 USD annual benefit for co-working travel.
$2,000 USD annual benefit for professional development.

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills & Tools

Fraud ExaminationFraud Prevention StrategiesTransaction AnalysisFraud Risk AssessmentDocumentation Skills

Soft Skills

Strong Learning AptitudeAutonomyCollaboration