Key Account Lead

PayJoy

Key Account Lead responsible for client relationship management and account growth at PayJoy. Leading strategic initiatives to drive customer satisfaction in emerging markets.

Posted 7/15/2026full-timeMexico City • 🇲🇽 MexicoSeniorWebsite

Core Competencies

Role fit

Core Competencies

Use this summary to align your resume positioning with the role.

Demonstrates expertise in customer management and account retention, leveraging strong communication and negotiation skills to foster relationships and drive growth. Proficient in data analysis and reporting to inform strategic decision-making in dynamic market environments.

Highest-signal resume keywords

Customer ManagementAccount RetentionData AnalysisCommunication SkillsNegotiation Skills

ATS Keywords

Tailor your resume

Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard Skills

Advanced ExcelGoogle ToolsStrategic Decision-MakingProblem-SolvingKey Account Metrics

Soft Skills

PersuasionCollaborationIndependenceAdaptability

Industry Keywords

Commercial Account ManagementFintechTelecom OperatorFinancial ServicesOEM

About the role

Key responsibilities & impact

Develop trust relationships with a portfolio of major clients to ensure they do not turn to competition
Acquire a thorough understanding of key customer needs and requirements
Expand the relationships with existing customers by continuously proposing solutions that meet their objectives
Serve as the link of communication between key customers and internal teams
Resolve any issues and problems faced by customers and deal with complaints to maintain trust
Prepare regular reports of progress and forecasts to internal and external stakeholders using key account metrics

Requirements

What you’ll need

Bachelor's degree in Business, Commercial, Marketing, Finance, or related field.
Minimum of 2 years of experience in commercial account management preferably in fintech, telecom operator, OEM, Key phone distributors, financial services, or related fields.
Advanced Excel Knowledge and Google tools.
Strong customer management skills with a proven track record of successful customer retention and growth.
Excellent communication, persuasion, and negotiation skills, as well as data analysis for strategic decision-making, proactive problem-solving.
Ability to work independently and collaboratively in a continuous change and the dynamic market environment, delivering quick and effective results and solutions.

Benefits

Comp & perks

Equal Employment Opportunity employer
Work-Life Balance
Embrace Diversity