Robot Pilot – Customer Service

Keywords Studios

Customer Support Agents monitoring robot performance and resolving incidents in a remote setting. Engaging with customers and ensuring quality service delivery for Keywords Studios.

Posted 7/17/2026full-timeRemote • 🇲🇽 MexicoMid-LevelSenior💰 MX$10,500 per monthWebsite

Core Competencies

Role fit

Core Competencies

Use this summary to align your resume positioning with the role.

Demonstrates strong problem-solving and critical thinking skills while effectively monitoring robot performance and system health. Proficient in documenting incidents and communicating updates across shifts to ensure operational continuity.

Highest-signal resume keywords

Robot Performance MonitoringIncident DocumentationCritical ThinkingProblem-SolvingEffective Communication

ATS Keywords

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Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard Skills

Anomaly DetectionIssue InvestigationResolution ApplicationMonitoring Tools UsageDocumentation Skills

Soft Skills

Written CommunicationVerbal CommunicationTeam Collaboration

Tools & Technologies

SlackInternal Monitoring Systems

Industry Keywords

Support EnvironmentGaming Environment24/7 OperationsShift Work

About the role

Key responsibilities & impact

Actively monitor robot performance and system health through internal dashboards and monitoring tools
Detect anomalies, errors, or performance concerns through observation or automated alerts
Investigate issues, apply known solutions, and attempt resolution where possible
Document and escalate unresolved issues based on established workflows
Stay in sync with teammates across shifts by sharing timely updates and status changes in Slack
Accurately document incidents, including symptoms, actions taken, and resolution outcomes
Maintain continuity across shifts through effective written updates and documentation
Evaluate and escalate external questions or concerns related to robot behavior or system status

Requirements

What you’ll need

Prior experience in a support, monitoring, or gaming environment is preferred
Excellent written and verbal communication skills
Strong critical thinking and problem-solving ability
Willingness to work assigned shift (including overnight/weekend where applicable)
Comfortable using Slack and learning internal monitoring systems
Operations run 24/7, so you can expect rotating shifts (morning, afternoon, and night).

Benefits

Comp & perks

$10,500 gross (before taxes)
Law Benefits
2 days off
Medical expenses insurance after 3 months.
Saving funds after 3 months.
Grocery tickets ($1,200)