Keywords Studios

Account Manager

• Review and vet high volumes of Japanese-language influencer content for brand safety and competitive alignment with accuracy and consistency
• Translate influencer content from Japanese to English
• Support creator discovery by researching, evaluating, and documenting potential partners based on campaign criteria
• Follow established workflows and meet provided deadlines for deliverables
• Track assigned tasks and provide regular updates on project status
• Work collaboratively with internal teams to support project execution

Influencer Partnerships Vetting Coordinator, Japanese to English

Customer Support

• Act as a subject matter expert on all supported titles, maintaining a deep technical understanding of game mechanics to provide high-tier troubleshooting and guidance.
• Manage and moderate social media and community platforms to ensure compliance with platform guidelines, community standards, and company policies
• Actively engage with community members to encourage constructive dialogue and positive participation
• Accurately assess user-generated content, distinguishing between sarcasm, humor, criticism, and genuine harassment or policy violations
• Enforce moderation actions consistently, fairly, and without bias, escalating issues as required
• Respond to community inquiries, concerns, and reports in a professional and empathetic manner
• Identify emerging community trends, risks, or recurring issues and communicate insights to internal stakeholders
• Support incident response and sensitive situations with sound judgment and discretion

Social Support Specialist, CM and Moderation

• Manage and moderate online communities across multiple social and community platforms.
• Help maintain a safe, respectful, and inclusive environment while supporting positive engagement and brand trust.
• Act as a subject matter expert on supported titles, engage directly with players, and enforce moderation standards consistently.
• Surface insights that help teams proactively manage community health.

Social Support Specialist

Operations

• Track and manage portfolio initiatives using an OKR-based framework
• Coordinate cross-functional teams to ensure alignment and execution
• Prepare clear, concise, executive-level progress updates
• Identify risks, dependencies, and blockers early
• Push for decisions when ambiguity or misalignment slows progress
• Adapt, pause, or close initiatives that no longer make strategic or operational sense

Portfolio Operations Manager

2D Artist

• Create high-quality concept art, exploratory concepts, and visual documentation for AAA games.
• Collaborate with VOLTA art directors to interpret briefs and deliver work that meets client expectations.
• Work collaboratively and creatively while meeting project requirements and maintaining consistency across all styles and directives.
• Use advanced industry techniques, such as 3D software and image retouching/photo manipulation, as part of your creative process.
• Responsibly manage deadlines and take ownership of assigned projects.

2D Concept Artist

3D Artist

• Create high-quality 3D characters (realistic or stylized) from concept to final in game asset
• Sculpt detailed anatomy and forms using ZBrush with strong understanding of human and creature anatomy
• Creating cloths using Marvelous designer and strong understanding of cloth folds
• Produce game-ready topology, UVs, and optimized meshes
• Texture characters using Substance Painter / Designer, including skin, fabrics, armor, and props
• Work with scan data / Texture XYZ maps for realistic head likeness and skin detailing
• Create and place hair cards (or groom-based hair where applicable) with attention to realism and performance is a plus.
• Ensure assets meet technical constraints (polycount, texture budgets, LODs)
• Integrate characters into game engines (Unreal / Unity) and troubleshoot visual issues
• Collaborate with rigging, animation, and tech art teams to ensure smooth deformation and performance

Senior Character Artist

Recruitment

• This role is offered as a 5‑month contract position with the possibility of permanent absorption based on business needs and performance.
• The Talent Acquisition Specialist drives end-to-end recruitment to meet hiring targets and uphold quality standards.
• This role enhances processes through workflow reviews and efficiency improvements, builds strong partnerships to align hiring with dynamic business needs, and supports team development by mentoring and upskilling colleagues across Talent Acquisition

Talent Acquisition Specialist – Technical Recruitment

Project Manager

• Provides leadership to the project team and ensures that project goals with regard to profitability, quality and timelines are met
• Works with the team to ensure that projects are scoped efficiently and that Effort Estimates are competitive Plans and manages projects efficiently
• Ensures that defined organizational processes and best practices are implemented Proactively identifies project risks and ways to mitigate them
• Works with the Leads and the Art Team to solve project problems Communicates in an effective and timely manner with team, client and team
• Takes all reasonable precaution to ensure that own work, and that of the team, are error free Regularly reports Project Status to management and to clients
• Leads the way in adopting new tools and processes mandated by management
• Drives team to capture client’s requirements quickly, and to gain a complete and correct understanding of it before the work is estimated or scheduled.
• Works with the Inda Leads and Final Reviewers to ensure that the team creates effort estimates – and bids - that are realistic and competitive.
• Communicates regularly with the client and other internal stakeholders on the project progress through various stages, including delays, in an error free manner.
• Shares the client feedback with the Art team promptly and accurately to ensure that the feedback is understood.
• Ensures that all questions, clarifications and delivery notes from the team are clear and easy to understand.
• Creates realistic but competitive Project Budgets. Is able to make and present a compelling case to management when the Planned Margin is less than the threshold margin
• Creates efficient but realistic schedules that take into account all stages of the workflow and has some buffers for possible delays at any of the stages. Buffers are always reasonable. Tries to ensure that all artists have at least two assets allocated to them at a time so that they can work on the second asset while waiting for the review feedback on the first asset, so as to minimize artist idle time.
• Uses industry standard software like MS Project/MS Excel to plan and create schedules.
• Ensures that the project is set-up correctly, and on time. Creates a project schedule, risk plan and commnication plan before any work starts. All trackers, templates and best practices are implemented into the project pipeline from the onset.
• Ensures that tasks are allocated appropriately to all artists. Along with the task, all relevant information such as the asset specifications, amount of time available for creating the asset, location of any assets that the artist should work on etc. are clearly communicated
• Ensures projects are executed as per plan and within the planned budget
• Stays alert to potential issues and problems. Tries to proactively resolve problems. Escalates problems and issues in a timely manner.
• Makes significant effort to ensure that Monthly Billing Milestones are met. In case of delays at the client end that could impact monthly billing, escalates the same to management on time.
• Works with the Lead to establish an effective work review process for the project, including effective quality checkpoints, to ensure that the project quality goals are met.
• Works with the Lead to ensure that the project can be executed without subjecting the team to long hours of work or unnecessary stress.
• Ensures that the work completion status for each artist is tracked on a daily basis. Updates schedule daily accordingly. Takes appropriate remedial action when artists are running late.
• Ensures that the team consistently and correctly creates, updates and uses all key documents such as Feedback Tracker, Query Tracker etc.
• Correctly and appropriately archives all project documents, assets etc. at the end of the project.
• Is well versed OR quickly adapts to using various project management tools like JIRA, Basecamp, Slack, Shotgun, etc.
• Treats team – including QC artists assigned to the project - fairly and with respect.
• Maintains a regular and constant dialogue with the team to stay abreast of their concerns, challenges etc.
• Recognizes good performance and highlights it to the team. Similarly, does not hesitate to pull up artists for poor performance or bad behavior.
• Develops and empowers the team with appropriate delegation of authority and responsibility.
• Tracks and maintains records of progress for the project to ensure that the delivery happens as per plan, quality standards and within the budgeted effort. Highlights any support required by the artists to the Lead and notes and highlights any special contribution by the artists during the project.
• Regularly communicate with the Art team share feedback from client and the direction of the project.
• Provides regular and authentic feedback to the leads and team, with a view to develop their art and delivery skills. Seeks regular inputs on artists’ skill enhancements and updates the information for appropriate work allocation.
• Listens to the team’s suggestions and empowers team in order to develop them without compromising on the quality or timelines of the project.
• Represents the concerns and interests of the Project Team to Management and other Key Stake Holders
• Demonstrates leadership skills to communicate and lead the team to a course of action which may be difficult or unpopular, but which may be necessary for the achievement of project goals.

• Plans and manages a part or a sub-component of a project efficiently while following organizational processes and best practices.
• Works under the direction of a PM or an SPM to ensure the smooth execution of the allocated tasks and assignments. Drives team to meet deadlines
• Assists in the creation of project schedules and budgets
• Assists in the setting up of projects by carrying out various project house-keeping tasks such as setting up repositories of all client provided specifications and assets, internal checklists etc. and making sure that all project team members have role-based access to it.
• Diligently and responsibly carries out project tasks that are assigned to them such as:
• - ensuring all artists know which tasks they are required to work on
• - ensuring that all artists have all relevant information pertaining to their tasks
• - checking on the completion status of tasks with artists and leads daily etc.
• Provides feedback on artists’ performance to them and their Reporting Managers regularly Acts as a back-up for the PM in their absence
• May be required to act as PM on simple/small projects
• Assists the team in capturing client’s requirements quickly, and to gain a complete and correct understanding of the requirements before the work is estimated or scheduled.
• Provides support to the Project Manager and the Lead in the creation of effort estimates – and bids - that are realistic and competitive.
• Helps PM in setting up the project by:
• - Ensuring all material to be accessed/used by the team including Clients Specifications, Benchmark Assets, Checklists etc. are appropriately stored so that they can be easily accessed by the team
• - Following up with appropriate departments to ensure that appropriate hardware and software is available to the team
• - Contributing to the creation of schedules and other planning artifacts such as the Communication Plan, the Quality Plan etc. *Note: Contributing could mean even simply coordinating between various stakeholders.*
• Ensure that project sub-component that is in their charge – such as a module of the project, or specific tasks within the project, are executed efficiently and diligently.
• Ensure that regular and correct updates are provided to the PM
• Help PM in organizing team meetings
• Help PM in the circulation of feedback (from US Ads or the client) amongst the team
• Help PM in the updation of plans and trackers
• Help PM in effecting deliveries of files to US ADs/clients
• Help PM in the tracking of tasks
• Serve as a back-up for the PM in the PM’s absence
• Help PM in the appropriate archival of files
• Help PM in the conducting an appropriate Project Retrospective
• Help PM in the roll-out of productivity and quality scores to the team
• Treat team fairly and with respect
• Maintain a regular and constant dialogue with the team to stay abreast of their concerns, challenges etc.
• Recognize good performance and highlight it to the team. Similarly, escalate all cases of poor performance or bad behavior.
• Listens to the team’s suggestions and share such suggestions/feedback with the PM and Lead

Project Coordinator

• Act as the primary escalation point for IT issues and service requests for 13 M&E studios, ensuring timely resolution and effective communication.
• Lead and manage the transition of studios onto key corporate IT initiatives, including Google Workplace, ServiceNow, Hardware Asset Management, Software Asset Management, ERP & Workday.
• Develop and execute detailed transition plans, create documentation, and provide training.
• Build strong, collaborative relationships with studio leadership and key personnel to understand their business needs.

IT Business Partner Manager

• Act as the primary escalation point for IT issues and service requests for 13 M&E studios, ensuring timely resolution and effective communication in partnership with our Global Service Delivery teams.
• Lead and manage the transition of studios onto key corporate IT initiatives, including driving adoption and migration to Google Workplace, overseeing adoption of ServiceNow, and managing the rollout of new hardware RFP.
• Develop and execute detailed transition plans, create documentation, and provide training to ensure smooth adoption of new systems and processes with minimal disruption to studio operations.
• Build strong, collaborative relationships with studio leadership and key personnel to understand their business needs and ensure IT initiatives deliver value.

• Act as the primary escalation point for IT issues and service requests for 13 M&E studios, ensuring timely resolution and effective communication in partnership with our Global Service Delivery teams.
• Lead and manage the transition of studios onto key corporate IT initiatives, including:
• Drive adoption and migration to Google Workplace and appropriate leveraging of AI tools for optimization.
• Oversee adoption of ServiceNow for streamlined IT service management and prioritize catalogue tailoring to drive automation.
• Manage the rollout of our new hardware RFP and implement standardized asset management protocols.
• Lead software consolidation and optimization efforts to improve efficiency and reduce costs.
• Guide studios through the integration and adoption of our new ERP and Workday Contingent Worker platforms.
• Develop and execute detailed transition plans, create documentation, and provide training to ensure smooth adoption of new systems and processes with minimal disruption to studio operations.
• Build strong, collaborative relationships with studio leadership and key personnel to understand their business needs and ensure IT initiatives deliver value.

• Manage, set goals, and lead teams of specialists of varied sizes, both locally and remote.
• Proactively address project issues with teams and Project Manager to prevent disruptions.
• Uphold studio policy, process, and security standards as well as ensuring that project-related knowledge bases are up-to-date.
• Serve as an escalation point for client's customer issues.
• Train, coach shift leads, and conduct weekly one-on-one coaching sessions.
• Provide appropriate positive recognition and disciplinary warnings.
• Manage vacation requests, monitor attendance, and address lateness or absences.
• Monitor and manage ticket databases to ensure project KPIs and SLAs are met.
• Regularly review daily reports to identify and resolve anomalies.
• Create CRM/tool views for enhanced visibility and reporting.
• Good understanding of Player Support tools and processes, key support metrics, and how to apply them.
• Ability to read/interpret reports.
• Maintain awareness of project status and provide regular reports to Operations Manager.
• Conduct regular quality control checks, identifying coaching opportunities within project processes.
• Create CRM/tool views for enhanced visibility and reporting.
• Develop training materials and assist in identifying areas for training material enhancement.

PE Team Lead – Internal Recruitment Only

• Create custom environment assets and assemble environment areas (this is not primarily modular kit-building).
• Model and texture organic environment assets (rock walls, cliffs, tree roots, terrain-like forms) plus hard-surface props.
• Author high-quality materials in Substance 3D and apply them effectively in-engine.
• Understand shader concepts well enough to work within limits, troubleshoot issues, and collaborate with Tech Art/Engineering.
• Own optimization fundamentals: budgets, LODs, performance constraints, and console targets.
• Proactively problem-solve, communicate clearly, and contribute to a healthy team culture.
• Collaborate closely with the Environment Lead and Art Director; partner with Tech Art/Engineering as needed.

Influencer Partnerships Vetting Coordinator, Japanese to English

Social Support Specialist, CM and Moderation

Social Support Specialist

Portfolio Operations Manager

Social Support Specialist

2D Concept Artist

Senior Character Artist

Talent Acquisition Specialist – Technical Recruitment

Project Manager

Project Coordinator

IT Business Partner Manager

IT Business Partner Manager

IT Business Partner Manager

PE Team Lead – Internal Recruitment Only

3D Generalist – GameSim