Keywords Studios

Customer Support

• Communicate with players and solve problems such as lost accounts or questions regarding details.
• Provide excellent customer service through chats, emails and tickets.
• Provide written support only; no calls.

Portuguese Videogames Customer Service – Written Support

Translator

• Join the growing global team of freelance translators or agencies after successful completion of the selection process
• Complete an entry form
• Work on a translation test reviewed by translation leads
• Provide technical translation services for high-profile client projects
• Collaborate with an international service provider with studios across Asia, Europe, North, and South America

English to Japanese Translation Provider

Game Engineer

• Create high-quality, polished gameplay animations for a combat-focused experience.
• Produce believable, weighty melee combat animations that feel responsive and satisfying.
• Animate combat encounters involving player attacks, enemy reactions, finishers, and traversal where required.
• Create animations supporting Quick Time Events (QTEs) and seamlessly blend gameplay into cinematic moments.
• Collaborate closely with designers, technical animators, and engineers to iterate on gameplay feel and responsiveness.
• Work within an established animation pipeline while maintaining a high level of polish and attention to detail.
• Help define and maintain the quality bar expected of a premium AAA action title.

Senior Gameplay Animator

Artist

• Create high-quality real-time hair, fur, eyebrows, eyelashes, facial hair, and other grooming assets for hero and supporting characters.
• Develop hair grooms that faithfully capture the intended style, silhouette, and personality of each character.
• Collaborate closely with Character Artists and Art Directors to achieve the desired visual quality and artistic direction.
• Optimise hair assets to meet performance, memory, and platform requirements without compromising visual fidelity.
• Integrate and refine hair assets within the game engine, ensuring they function correctly with shading, simulation, and animation systems.
• Work alongside Technical Artists to resolve technical challenges relating to grooming workflows, shaders, simulation, and rendering.
• Maintain consistency across multiple characters while adapting to a variety of hairstyles and art styles.
• Troubleshoot and resolve issues relating to deformation, physics, LODs, and asset implementation.
• Contribute to the continuous improvement of grooming workflows, documentation, and production pipelines.

Hair Artist

• Review grey-box levels and develop a clear artistic vision that supports gameplay, readability, and the overall visual direction.
• Break environments into achievable work packages and produce accurate estimates for asset creation and implementation.
• Create comprehensive asset briefs, including reference, technical specifications, modular requirements, and quality expectations.
• Work closely with production to plan, prioritise, and track environment deliverables.
• Guide and review the work of a distributed team of environment artists, providing clear feedback to ensure consistent quality.
• Oversee the implementation of environment assets within Unity, ensuring they integrate cleanly with existing systems and workflows.
• Drive optimisation throughout production, balancing visual quality with performance, memory, and production cost.
• Collaborate with designers, technical artists, and engineers to resolve artistic and technical challenges.
• Identify opportunities to maximise asset reuse, modularity, and efficient production workflows.
• Maintain documentation, pipelines, and best practices to support consistent delivery across the team.

Senior World Artist

Human Resources

• Assist in day-to-day HR administrative tasks and documentation
• Help maintain employee records and HR databases with accuracy and confidentiality
• Assist in gathering data and creating reports for various internal and external activities.
• Assist in employee engagement initiatives, events, and programs
• Support the preparation of reports, trackers, presentations, and internal communications materials
• Assist in organizing training sessions and HR-related activities
• Respond to basic employee inquiries and provide administrative support as needed
• Perform other HR-related duties as assigned.

HR Intern

Japanese

• オンラインゲーム、SNSプラットフォーム、フォーラムなどにおいて、受信したすべてのコミュニティ上での投稿（テキスト、ビデオ、画像、音声）をレビューし、クライアント様の掲げるポリシーやガイドラインに沿っているかの確認
• プレイヤーの方々との直接的なコミュニケーション
• 国内外のチームメンバーとの連携
• 安全かつ快適なコミュニティの維持のサポート
• 必要に応じて報告書などの書類作成
• ※配属先のチームにより多少の違いやビジネス環境の変化に応じて変更する可能性があります。
• ※投稿監視するコンテンツのうち、不適合なコンテンツはわずか2-6%ですが、そのようなコンテンツを見ることもあるもしれません。当社は、従業員の方が不要なコンテンツに触れる機会ができるだけ少なくなるように日々努力しています。また、不要なコンテンツを処理するためにサポートが必要な場合は、さまざまなツールを利用できるようにしています。

Trust and Safety Moderator, Japanese

Designer

• The successful candidate will be covering maternity leave for a highly valued member of the team.
• The period of cover will extend until 16th April 2027.
• The position available is a fixed-term contract.
• You will be a highly valued addition to the team, creating greater capacity to work on more projects.
• Join us on the journey of working with some of the most interesting and worthwhile subject matter around.
• Bright White’s office is based in York, with the possibility of working remotely within England, Scotland, or Wales.
• Work involves site visitation - you must be prepared to travel to visit sites, typically 2 or 3 times per month.
• On occasion, work is outside the UK, for example in the EU. You must be willing to travel for short site visits and client meetings.

Mid-level Interpretive Designer – Maternity Cover

Full-stack Engineer

• - Develop product features that are delivered to 820M monthly active users and can scale to 100K+ RPS.
• - Take ownership of the product features and be responsible for its quality.
• - Write clean code with proper test coverage.
• - Review others’ code and ensure that it is up to organization standards.
• - Build reusable modules and libraries for future use.
• - Optimize application for maximum speed and scalability.
• - Keep calm and learn every day.

Software Engineer – I

• Actively monitor robot performance and system health through internal dashboards and monitoring tools
• Detect anomalies, errors, or performance concerns through observation or automated alerts
• Investigate issues, apply known solutions, and attempt resolution where possible
• Document and escalate unresolved issues based on established workflows
• Stay in sync with teammates across shifts by sharing timely updates and status changes in Slack
• Accurately document incidents, including symptoms, actions taken, and resolution outcomes
• Maintain continuity across shifts through effective written updates and documentation
• Evaluate and escalate external questions or concerns related to robot behavior or system status

Robot Pilot – Customer Service

• Create high-quality real-time lighting for gameplay environments, levels, cinematics, characters, and interactive sequences.
• Translate art direction, concept art, reference material, gameplay requirements, narrative goals, and client feedback into effective lighting solutions.
• Use lighting to establish mood, atmosphere, visual hierarchy, environmental storytelling, and player focus.
• Ensure lighting supports gameplay readability, navigation, combat visibility, character presentation, and important interactive elements.
• Develop and refine exposure, color, contrast, fog, atmosphere, reflections, shadows, emissive response, color grading, and post-processing.
• Create lighting for a range of visual styles, including realistic, stylized, cinematic, and highly art-directed projects.
• Maintain visual consistency across related environments, gameplay spaces, sequences, times of day, and lighting conditions.
• Bring assigned scenes from initial lighting setup through final polish.
• Respond to feedback from Art Direction, project leadership, and clients in a timely and professional manner.
• Ensure completed work meets project requirements for quality, performance, organization, and delivery.

Lighting Artist

• Create high-quality real-time lighting for gameplay environments, levels, cinematics, characters, and interactive sequences.
• Translate art direction, concept art, reference material, gameplay requirements, narrative goals, and client feedback into effective lighting solutions.
• Use lighting to establish mood, atmosphere, visual hierarchy, environmental storytelling, and player focus.
• Ensure lighting supports gameplay readability, navigation, combat visibility, character presentation, and important interactive elements.
• Develop and refine exposure, color, contrast, fog, atmosphere, reflections, shadows, emissive response, color grading, and post-processing.
• Create lighting for a range of visual styles, including realistic, stylized, cinematic, and highly art-directed projects.
• Maintain visual consistency across related environments, gameplay spaces, sequences, times of day, and lighting conditions.
• Bring assigned scenes from initial lighting setup through final polish.
• Respond to feedback from Art Direction, project leadership, and clients in a timely and professional manner.
• Ensure completed work meets project requirements for quality, performance, organization, and delivery.
• Help oversee lighting work for an assigned scene, group of scenes, feature, or milestone when requested by project leadership.
• Review the work of other lighting artists or multidisciplinary artists contributing to lighting.
• Provide clear, respectful, and actionable feedback through written notes, live reviews, reference images, paintovers, or in-engine examples.
• Help ensure lighting work follows approved visual targets, technical standards, and project requirements.
• Communicate expected outcomes, priorities, and quality standards to artists working within an assigned area.
• Monitor the visual progress of assigned lighting work and identify scenes that may require additional revision or support.
• Confirm that feedback has been addressed before work is submitted for senior, Art Director, or client review.
• Support junior or less-experienced artists with lighting fundamentals, engine workflows, scene organization, optimization, and production practices.
• Lead by example through reliable execution, clear communication, constructive collaboration, and professional conduct.
• Escalate unresolved quality, schedule, scope, or technical concerns to the appropriate senior artist, Art Director, or Producer.

• Create high-quality real-time lighting for gameplay environments, levels, cinematics, characters, and interactive sequences.
• Translate art direction, concept art, reference material, gameplay requirements, narrative goals, and client feedback into effective lighting solutions.
• Use lighting to establish mood, atmosphere, visual hierarchy, environmental storytelling, and player focus.
• Ensure lighting supports gameplay readability, navigation, combat visibility, character presentation, and important interactive elements.
• Develop and refine exposure, color, contrast, fog, atmosphere, reflections, shadows, emissive response, color grading, and post-processing.
• Create lighting for a range of visual styles, including realistic, stylized, cinematic, and highly art-directed projects.
• Maintain consistency across connected environments, gameplay spaces, cinematics, times of day, weather conditions, and lighting scenarios.
• Bring assigned scenes to final quality while meeting technical requirements and production deadlines.
• Oversee lighting work for an assigned area of the project, such as a level, world region, sequence, feature, or milestone.
• Review the work of lighting artists and other contributors whose work affects the final lighting result.
• Provide clear, constructive, and actionable feedback through live reviews, written notes, paintovers, reference boards, documentation, and in-engine examples.
• Ensure lighting work follows the visual direction, technical standards, and quality expectations established by Art Direction and the client.

Senior Lighting Artist – Talent Pipeline

• Act as a subject matter expert on all supported titles, maintaining a deep technical understanding of game mechanics to provide high-tier troubleshooting and guidance.
• Manage and moderate social media and community platforms to ensure compliance with platform guidelines, community standards, and company policies
• Actively engage with community members to encourage constructive dialogue and positive participation
• Accurately assess user-generated content, distinguishing between sarcasm, humor, criticism, and genuine harassment or policy violations
• Enforce moderation actions consistently, fairly, and without bias, escalating issues as required
• Respond to community inquiries, concerns, and reports in a professional and empathetic manner
• Identify emerging community trends, risks, or recurring issues and communicate insights to internal stakeholders
• Support incident response and sensitive situations with sound judgment and discretion

Keywords Studios

Portuguese Videogames Customer Service – Written Support

English to Japanese Translation Provider

Senior Gameplay Animator

Hair Artist

Senior World Artist

HR Intern

Trust and Safety Moderator, Japanese

Mid-level Interpretive Designer – Maternity Cover

Software Engineer – I

Robot Pilot – Customer Service

Lighting Artist

Lighting Artist

Senior Lighting Artist – Talent Pipeline

Social Support Specialist

Social Support Specialist – CM, Moderation