Keywords Studios

Director

• - Develop and implement the strategic vision for recording studios, ensuring alignment with the overall goals of Keywords Studios.
• - Oversee the operational excellence of recording studios globally, ensuring optimal performance and quality standards.
• - Manage the budget and financial performance of recording studios, analyzing costs versus output to maximize profitability.
• - Lead, mentor, and develop a diverse team of audio professionals, fostering a culture of creativity and collaboration.
• - Establish and maintain relationships with clients, ensuring that studio capabilities are aligned with client expectations and market demands.
• - Drive innovation in audio production, exploring new technology and techniques to enhance studio offerings and efficiency.
• - Monitor industry trends and competitor activities to stay ahead and position Keywords Studios as a leader in audio production.
• - Ensure compliance with all regulatory and health & safety standards across all recording studios.
• - Collaborate with marketing and business development teams to promote studio services and capabilities.
• - Represent Keywords Studios at industry events, conferences, and networking opportunities.

Global Director – Recording Studios

Translator

• Work in the client’s CAT tool
• Join various already scheduled projects for well-known AAA games
• Translate videogame content covering script, UI, help and marketing text

English to Norwegian Translator – Gaming

3D Artist

• Creates high-quality environment art with a strong emphasis on lighting, mood, and atmosphere.
• Builds, iterates, and optimizes lighting setups that support gameplay, narrative, and artistic direction.
• Collaborates closely with art direction, level design, and tech art to ensure lighting enhances spatial readability and performance.
• Authors and maintains lighting passes, post-processing profiles, and environment shaders/materials as needed.
• Troubleshoots lighting issues related to performance, consistency, or technical constraints across platforms.
• Contributes to visual benchmarks and helps establish best practices for lighting workflows.

Environment Artist – Lighting

• Work closely with animators, character artists, and gameplay engineers to ensure efficient workflows and high-fidelity animated content.
• Translate the technical requirements of the animation team into actionable solutions for engineering and pipeline teams.
• Diagnose and resolve complex animation-related issues including rig behavior, deformation quality, skeletal hierarchies, retargeting, and physics performance.
• Design, build, and maintain modular, animator-friendly rigs for characters, creatures, props, facial animation, and mechanical assets.
• Implement and refine physics-based systems including ragdoll setups, cloth simulation, spline dynamics, secondary motion, and procedural animation solutions.
• Develop scalable animation blueprints, state machines, blend trees, and control rigs in Unreal or Unity.
• Integrate motion capture data, build retargeting pipelines, and ensure consistent motion quality across diverse character sets.
• Create and maintain tools, scripts, and automated pipelines that improve animation productivity and asset quality.
• Build validation tools to enforce naming conventions, skeleton standards, rig integrity, and performance budgets.
• Profile and optimise animation systems, rig performance, runtime solvers, and physics setups to work efficiently within hardware constraints.
• Participate in cross-discipline R&D to establish best practices for real-time deformation, procedural animation, and advanced simulation workflows.

Technical Artist – Animation

• Makes a significant and direct contribution to the creation of bespoke, original and industry leading VFX for AAA console.
• Understands the value that VFX can add to all aspects of the player experience.
• Creates set piece events, ambient and gameplay related VFX that give each product unique character.
• Partner’s closely with the technical teams to deliver an efficient, stable, state of the art VFX pipeline and consistently strive for excellence that demonstrates work at the cutting edge.
• Is a champion for VFX and constantly looks for opportunities where their work can enhance the game.
• Pre-Visualise’s and prototype cutting edge VFX techniques.
• Documents & communicates clear technical guidelines for VFX creation and real-time implementation to the team.
• Maintains and communicates a strong knowledge of innovative game production technologies and the capabilities/limitations of these technologies as they relate to the project goals.

VFX Artist

Recruitment

• Oversee daily operations, guide a team of agents, and mentor Shift Leads to ensure outstanding service delivery.
• Monitor performance, drive continuous improvement, and act as the primary contact for the client.
• Provide coaching, support career development, and uphold operational and quality standards to help your team succeed.
• Lead, motivate, and support a team of 10–20 agents (on-site and/or remote), ensuring performance, compliance, and policy adherence.
• Provide continuous coaching through daily feedback, weekly 1:1s, and clear performance metrics against KPIs/SLAs.
• Recognize strong performance and issue disciplinary warnings when needed; manage attendance, leave approvals, and schedule adherence.
• Guide agents’ career development and progression into areas such as leadership, workforce, quality, or specialist roles.
• Monitor and manage ticket databases to ensure quality and productivity meet project KPIs and SLAs.
• Act as the main point of contact for the client, addressing requests and providing workable solutions.
• Identify and resolve project issues proactively before they affect performance.

Player Engagement Team Lead

Product Designer

• Translate strategic business goals into creative visual solutions that resonate with target audiences.
• Partner with marketing, product, and content teams to ensure alignment between design and brand strategy.
• Present and communicate design concepts and rationale to stakeholders and leadership teams.
• Establish and maintain scalable design systems, templates, and style guides.
• Conduct research for inspiration of design direction, interaction design and motion design
• Create and own design deliverables including (but not limited to) clickable prototypes, design systems, layouts, components and libraries.
• Create and maintain product iconography.
• Contribute and critique design work with the creative teams daily, offering and taking constructive feedback

Senior UI Designer

• Drive the full design lifecycle: discovery → IA → flows → wireframes → prototypes → polished UI.
• Translate business and product goals into clear, actionable design direction and thoughtful user experiences.
• Collaborate cross-functionally with Product and Engineering to define user-centered outcomes, prioritize scope, and build iterative solutions across areas like AI Agent, Proactive Engagement, and product modernization.
• Lead problem framing, ideation, and concept development to simplify complex workflows.
• Conduct and synthesize user research (interviews, usability tests, behavioral insights) to validate decisions.
• Elevate UX quality by contributing to design critiques, mentoring peers, and shaping Helpshift’s design culture.
• Guide, support, and mentor junior designers, helping them improve their craft, decision-making, and overall impact.

Senior UX Designer

User Researcher

• Design & Execute Research: Plan, design, and conduct a wide range of user research activities including usability testing, interviews, surveys, field studies, card sorting, and competitive analysis.
• Generate Insights: Synthesize qualitative and quantitative data from various sources to identify key user pain points, unmet needs, behavioral patterns, and mental models.
• Inform Product Strategy: Translate complex research findings into clear, compelling, and actionable insights and recommendations for product managers, designers, and engineers.
• Collaborate & Influence: Partner closely with product management, UX/UI designers, content strategists, and engineering teams to integrate research throughout the product lifecycle.
• Stakeholder Communication: Present research findings, methodologies, and strategic implications to stakeholders and leadership, effectively communicating the 'why' behind user behaviors.
• Build Research Practice: Contribute to the development and standardization of research processes, tools, and best practices within the design team.
• Drive User Empathy: Act as an advocate for the user, fostering a user-centered culture across the organization.
• Mentorship: Potentially mentor junior researchers or designers on research methodologies.

Senior UX Researcher

Community Manager

• Reviewing all incoming community interactions on different social media platforms and communicating directly with players.
• Responding to comments and player queries in a timely manner.
• Creating engaging content for social media.
• Building in-depth reports on community growth and engagement, and proposing improvements based on those findings.
• Assisting the developer by collating and reporting on player feedback.
• Helping foster and maintain a safe and welcoming environment for a game community.
• Moderating discussions and comments following set community guidelines.
• Proactively suggesting new ways to grow and care for your community.
• Creating and updating corresponding documentation and as needed.

Community Manager – Video Games

Bilingual

• As a Bilingual Agent, you'll serve as the essential link between our clients and the gaming community.
• Your responsibilities include investigating and delivering prompt, quality responses to players' questions while providing valuable feedback to our developers.
• Join our team for a dynamic workspace, continuous growth opportunities, and the chance to make a meaningful impact.

Bilingual Player Support Agent, Mandarin / Traditional Chinese – Email Support

Customer Support

• - Respond promptly to customer inquiries via email, live chat, and social media, and manage online orders.
• - Efficiently and professionally address customer complaints.
• - Collaborate with various departments such as Warehouse, Logistics, Operations, and Engineering to achieve customer satisfaction.
• - Monitor multiple tasks and ensure timely resolution of customer requests and inquiries.
• - Proactively identify and address challenges and opportunities.
• - Analyze customer feedback and provide insights to improve service quality.
• - Deliver an exceptional customer experience in accordance with company standards.
• - Undertake additional projects as required.
• - Assist in implementing training programs to ensure consistent and high-quality customer service for other agents.

Chinese & English Customer Support Agent – Gaming

People Operations

• The Manager – People & Culture will be responsible for leading and managing the People & Culture (HR) function in Helpshift.
• Overseeing the talent attraction, retention and development strategy, business partnering and day-to-day stakeholder management in the studio.
• Hands-on ownership of HR operations, employee engagement, internal communication, grievance redressal, compliance, and implementation of company-wide HR policies.
• Ensure seamless HR delivery while fostering a positive and inclusive studio culture.

Manager – People & Culture

DevOps Engineer

• Design, implement, and maintain secure CI/CD pipelines for automating deployment, configuration, and testing processes.
• Own Helpshift production services and ensure complete monitoring coverage, troubleshoot and fix production issues.
• Build a seamless zero-downtime process to upgrade our core infrastructure (ScyllaDB, Elasticsearch, Kafka, MongoDB, Redis)Move us to a region with no downtime. Build a cloud infrastructure that’ll be easy to move to a different cloud service provider.
• Collaborate with development and operations teams to integrate security practices into the software development lifecycle.
• Conduct regular security assessments, vulnerability scans, and penetration testing to identify and mitigate security risks.
• Develop and maintain infrastructure as code (IaC) templates for provisioning and configuring cloud resources securely.
• Monitor and respond to production incidents, including investigation, containment, and remediation activities.
• Stay up-to-date with the latest security threats, vulnerabilities, and best practices, and make recommendations for continuous improvement.
• You will play a pivotal role in ensuring the security, scalability, and reliability of our infrastructure and applications.
• You will collaborate closely with cross-functional teams to implement security best practices throughout the development lifecycle, automate security processes, and enhance our overall DevSecOps capabilities.
• Mentor Junior Team members

DevOps Engineer – II

Content Writer

Audio Description Script Writer, Czech

Project Manager

• Ensure that projects assigned to by the clients are delivered to the clients within the timescales, to the quality expected and within the company’s profitability margins.
• Manage internal and external resources to ensure they perform according to the project instructions, client expectations and the company's QA procedures.
• Prepare and analyse translation files from clients.
• Monitor and triage client communications whilst also ensuring comprehensive shift handover
• Ensure project data in the company's system is accurate, updated and complete.
• Prepares essential data for client invoicing and financial reports.
• Participate in regular internal meetings.

Subtitling Project Coordinator

QA Engineer

• Participating in scheduled game tests using your own personal hardware (PC, console, mobile device, VR headset, etc.) and internet connection from the comfort of your home.
• Stress-testing multiplayer servers and online features.
• Evaluating games for user experience (UX), gameplay feel, and balance.
• Identifying and clearly reporting bugs, glitches, and other technical issues.
• Providing detailed, constructive feedback through surveys and written reports.

Community Game Tester – On-Call

System Administrator

• Ensure that all escalated incidents are handled within SLA’s.
• Act as expert support for Linux stack related incidents and support requests.
• Installation, configuration, and support of Linux environment.
• Manage problem resolution with third party vendors.
• Participate in Problem management processes.
• Support company Linux infrastructure on premise and in a Cloud
• Provide operational administration and configuration support for highly available server landscapes.
• Deliver new services according to the business requirements.
• Participate in integration projects, ensuring that new existing studios are brought to the latest infrastructure standards.
• Identify opportunities for process improvement and efficiency enhancements.
• Create and maintain technical documentation on all system designs and configurations, troubleshooting procedures.

Linux Administrator

Payroll

• - Oversee the completion of compensation and benefit documentation, payroll database to reflect additions, deletions and changes to employee’s information.
• - Work closely with outsourced payroll processing vendor to ensure payout are correct and timely.
• - Implement, maintain, and review payroll processing to ensure timely and accurate processing of payroll transactions including new hires, terminations, and changes to pay rate, benefits, taxes, and other deductions.
• - Make sure timeline are being met by all parties in accordance with established SLA and be able to escalate appropriately and urgently if deadlines are being missed.
• - Process the Final Pay of all Separated Employees.
• - Responsible for the completion of all verifications of employment.
• - Manage all financial aspects of onboarding new employees which includes orientation, completion of government numbers and bank account number.
• - Work with employees and bank to setup new hire payroll accounts and ensure employees are receiving ATM cards on time.
• - Respond to payroll-related inquiries and resolve concerns.
• - Assist with preparing and reconciling reports and resolve all discrepancies related to payroll.
• - Prepare and submit monthly/annual payroll reports for approval/or as requested.
• - Assist auditors for the purpose of providing requested supporting documentation required for audit.
• - Stay abreast of current payroll laws and changes and ensure processes and policies and follow these rules.
• - Other responsibilities and duties as defined from time to time.

HR Specialist, Payroll

• Player Support communicates with with players and solves their problems, such as lost accounts or questions regarding details, and provides excellent customer service (through chats, emails and tickets).

Part-Time Videogames Customer Service Representative – Written Support

Audio Description Narration Script Writer – Filipino

• Currently we are accepting spontaneous applications for the position of Motion Designer, responsible for creating motion design assets across multiple entertainment and gaming clients, guiding the creative look and motion graphic assets flow for all projects in their assigned vertical.
• Work with the Creative Leads and Project Managers to provide motion design concepts for a variety of executions across entertainment and gaming based social campaigns
• Collaborate with graphic designers and other creative team members to create original and innovative executions that drive fan engagement
• Partner with Social Media Managers and Creative Leads on client calls and asks, when applicable
• Offer guidance to junior motion designers in regards to processes, files structures, animation techniques, new AE plugins, etc.
• Stay updated with industry trends and best practices, continuously refining skills, explore new techniques to guide the team and push the boundaries of motion graphics design
• Set the quality bar within the team, and help ensure that all creative motion assets meet or exceed DMM standards with Creative Leads
• Identify and leverage key moments from cinematics, long form video, films, etc. to craft unique and visually compelling motion designs for different social media platforms
• Contribute to the creative process by bringing innovative ideas and creative solutions to the table for the overall success of the design team