Keywords Studios

Full-stack Engineer

• Design, develop, and implement solutions using Apex, Lightning Web Components (LWC), and Salesforce configurations.
• Enhance and maintain existing Salesforce applications based on business requirements.
• Work with api-driven integrations and knowledge of various Salesforce APIs.
• Work with Salesforce managed/unmanaged packages, including customization and extensions where applicable.
• Assist customers with installation, setup, and configuration of Salesforce packages.
• Collaborate with cross-functional teams to understand requirements and deliver within timelines.
• Troubleshoot issues and provide quick resolutions specially with managed packages.
• Ensure adherence to best practices, code quality, and Salesforce governor limits.
• Support deployment activities and ensure smooth releases.

Software Engineer II – Salesforce

Producer

• Act as liaison between game developers and local teams, actively discovering customer needs clarify art production needs, ensure that milestones are agreed, detailed and delivered as expected
• Help clients structure and refine outsource requirements: break down asset lists, define scope, budget, and timeline.
• Partnership closely with local Team Leads and project management team, helping create project plans, schedules, milestones, estimation, and resource allocation to ensure on-time, on-quality, on-budget delivery.
• Establish art standards, approval workflows, delivery checkpoint to improve efficiency.
• Identify production bottlenecks and implement solutions to maintain workflow efficiency.
• Maintain tracking tools and documentation to ensure all teams have up-to-date information.
• Proactively identify additional opportunities to deepen partnership and promote new business signed.
• Write business plans, feasibility reports, and project proposals to showcase the company's advantages and win cooperation with clients.
• Represent the entry point for internal and external links within the group. Enhance the professionalism of the region/studio.

Art Producer

Business Development Rep

• Identify new prospective clients for Keywords’ M&E division.
• Develop and execute sales development strategies for these prospective clients.
• Qualify leads and manage opportunities throughout their lifecycle with the M&E team.
• Provide customer support, managing client expectations in collaboration with the M&E team.
• Attend qualified trade conferences and provide on stand support where the company is exhibiting.
• Follow the company’s chosen sales methodology and produce all related reports.

Business Development Manager – Media & Entertainment

Artificial Intelligence

• Manage a team of 50 employees including Performance Management
• KPI Management
• Process improvement
• Work in a fast-paced environment
• Work collaboratively with engineers, researchers, and product managers
• Ensure proper documentation and instructions are in place for remote teams
• Manage the successful delivery of hand-offs from the US team to remote teams
• Manage scope of work and deliverables for team
• Learn new software programs on the job
• Think strategically about end-to-end processes and how to improve them
• Execute and Deliver on Process improvements

Project Lead – AI

Analyst

• **Role overview**
• The WFM Reports Analyst will create both run‑rate and ad‑hoc reports that are accurate and submitted within defined timelines. The role is responsible for analyzing operational data, identifying trends, and providing insights that support performance management, and overall business decision‑making. The role ensures data integrity, maintains reporting dashboards, and partners closely with WFM, Operations, and Leadership to deliver actionable and timely workforce intelligence.

Reports Analyst

Product Marketing

• Define longer term marketing objectives and strategy; develop and execute go-to-market plans for SimCity BuildIt
• Utilize consumer & market research and translate insights to inform the roadmap and marketing strategies
• Act as a marketing partner and voice of the player to studio leadership throughout the product lifecycle
• Monitor mobile market trends and the competitive landscape and be the voice of the market to the CFX team
• Lead a cross-functional marketing team (Creative, UA, ASO, Platform Partners, Social/Community)
• Brief partners on marketing strategy, positioning, and messaging and approve assets to ensure campaign consistency
• Work with Creative team on marketing asset development
• Collaborate with Analytics to build accountability (targets, experiments)
• Manage marketing campaign calendars, asset deliveries, and messaging for target audiences.

Product Marketing Manager – Video Games

• Act as a day-to-day contact for assigned clients, ensuring timely support and a positive experience
• Coordinate and schedule client meetings, check-ins, and follow-ups
• Collect and summarize client performance data, feedback, and usage trends
• Track client inquiries and collaborate with internal teams (Implementation, Production, Sales, Marketing, Engineering) to resolve issues efficiently
• Help maintain strong client relationships through consistent communication
• Monitor key metrics (usage, satisfaction, engagement) to identify risks and opportunities
• Support renewal processes with relevant data and documentation
• Identify clients suitable for testimonials or case studies in collaboration with marketing
• Assist onboarding and implementation teams to ensure smooth client transitions
• Support identifying growth opportunities within existing accounts
• Gather and share client feedback to improve products and services
• Contribute to internal documentation and reporting for continuous improvement

Business Development Manager

Customer Support

• You would assist video game players in troubleshooting their account issues via ticketing, emails and/or live chat.
• You would interact with our clients' customers for all the inquiries they could have about the game.
• You would assist the developers by forwarding them important information from all the issues you handle with customers.

Player Support Agent – Video Gaming

Manager

• **Job Summary**
• This position has a critical role within the growing Total Rewards COE and is an exciting opportunity to influence Reward strategy and process across Keywords.
• The qualified candidate will have in-depth understanding of compensation concepts and principles and will support the Global Rewards Director in transforming the reward plans at Keywords.
• The primary focus for this role will be to manage the project to design and implement new Incentive Plans including Company Bonus plan, Sales Incentives and Long-Term Incentives during 2026 and 2027. These are critical business projects in support of wider business transformation and form a crucial part of the Reward Team strategy to create consistent, scalable compensation plans.
• This role will also support other Total Reward projects as required in support of the development of a Global Benefits & Wellness strategy and harmonization of plans.
• The role will be supported by 1 analyst.

Global Rewards Transformation Manager – 12 month FTC

Support Engineer

• Provide 2nd and 3rd line support for complex user, system, and platform issues
• Troubleshoot advanced Windows and macOS problems at OS and application level
• Act as an escalation point for incidents affecting studio productivity
• Balance reactive support with proactive system improvement
• Support and administer cloud infrastructure
• Maintain SaaS platforms such as Microsoft 365, Google Workspace, Jira, Confluence
• Support VPN, secure remote access, and hybrid connectivity
• Contribute to automation efforts across systems, infrastructure, and operations
• Own endpoint management via Intune, JAMF, or similar MDM platforms
• Support backup, recovery, and business continuity solutions
• Participate in cross-environment infrastructure planning and integration
• Automate routine administration using PowerShell, Bash, or Python
• Support and troubleshoot LAN, WAN, and cloud networking
• Configure and maintain VLANs, routing, switching, and Wi-Fi
• Act as a technical escalation point and mentor to junior team members
• Identify opportunities to improve reliability, automation, and user experience
• Lead or actively contribute to technical initiatives across systems, platforms, and service operations
• Ensure technical knowledge is documented and accessible to support effective operations
• Act as a technical escalation point and mentor to junior team members

Senior IT Support Analyst

• Lead the team ensuring the effective management of Keywords Job Architecture & Pay Framework including:
• Ensuring data accuracy and ongoing development as Keywords evolves.
• Salary Survey participation
• Creation and maintenance of pay ranges
• Ensure the accurate benchmarking of roles across the organization, evaluating and making recommendations of appropriate data sources.
• Manage the annual compensation cycle by driving a pay-for-performance approach, driving change by building strong relationships at all levels in the organisation and ensuring pay remains competitive to local markets.
• Develop strong relationships across key stakeholders in P&C and the business to help establish the Reward COE. Develop structures and forums to bring key individuals with Reward responsibilities across the wider P&C team together to create a unified and cohesive approach across the organisation.
• Aid the development of Keywords future Reward philosophy and strategy, working closely with the Global Reward Director to ensure this reflects the needs of the business in attracting and retaining key talent across Keywords. Translates agreed strategy into frameworks and processes.
• Support the implementation of new Incentive & Recognition plans for 2026 and 2027.
• Lead Keywords approach to regular competitive and pay equity analyses to support Keywords ability to attract and retain talent and ensure compliance with new legislation.
• Maximize operational efficiencies through partnering with HRIS to fully deploy the Workday compensation module and create tools in support of HR and manager self-service.
• Drive a continuous programme of communication & engagement for Keywords Compensation Philosophy through creating Guidelines, policies and running targeting training and education campaigns within P&C and with the Business.
• Performs other duties as assigned.

Global Compensation Senior Manager

• **Key Responsibilities and Activities**
• Filing corporate income tax returns and fulfilling tax obligations
• Managing indirect taxes (GST/HST/QST/PST)
• Withholding tax and information reporting
• Managing instalment payments and cash flow
• Tax provisions and financial reporting
• Tax credits and incentives
• Handling tax audits, notices and disputes
• Process improvements and internal controls
• Business advisory and support

Senior Tax Accountant

• Act as the first point of contact for the Privacy inbox by sorting and assigning incoming queries, answering basic routine questions and escalating more complex issues to the senior team.
• Provide administrative support for privacy training. This includes managing user access on training platforms, tracking completion rates, and ensuring staff have access to the correct policy documents.
• Assist business units in identifying processing activities that require a Legitimate Interests Assessment and provide guidance on how to complete the standard documentation.
• Assist with the administration of Data Protection Impact Assessments (DPIAs), including tracking status in the central register and coordinating with project owners to ensure forms are correctly updated and stored.
• Work across departments to collect information for the Record of Processing Activities (ROPA), helping to ensure the data inventory remains accurate and up-to-date for senior review.
• Support the fulfilment of data subject rights requests by verifying the requester’s identity, conducting initial data searches across internal systems, and preparing files for review.
• Assist in responding to privacy questionnaires received from third parties and helping to gather the necessary information and documentation for vendor due diligence.
• Conduct and provide support during low-level data breaches or "near miss." Duties include documenting the timeline, organising evidence, and tracking the status of remedial actions until they are resolved.
• Responsible for ensuring the Privacy and AI Governance ‘Knowledge Hub’ is up-to-date with the latest Privacy team policies, processes, standards, and guidance.
• Gathering data from various repositories to enable monthly reporting of privacy activity and risks.

Junior Privacy Analyst

• Lead the drafting of lower level Data Protection Impact Assessments (DPIAs) and AI impact assessments (AIIAs), including with respect to the implementation of tools / processes, that integrate AI features, and Legitimate Interest Assessments (LIAs) for new projects, identifying risks and proposing pragmatic mitigation steps for senior sign-off. Monitoring progress against the DPIA recommendations and storing evidence of action. This will involve leading calls / meetings with various business stakeholders and presenting on outcomes / recommendations identified.
• Act as the primary lead for fulfilling Data Subject Rights requests, ensuring statutory deadlines and quality standards as met before seeking senior sign-off.
• Maintain a strong understanding of our internal AI governance arrangements and support the business units in following our established policies and procedures.
• Review and refine training materials to keep them engaging and relevant, for both privacy and AI matters.
• Monitor and document minor data incidents, investigating root-causes and ensuring process improvements are introduced to prevent recurrence.
• Proactively create and maintain the Records of Processing Activities (ROPA) by supporting the team to ensure business has a holistic view of data flows.
• Review and support updates of Employee and Customer-facing Privacy Notices to ensure they reflect current processing activities and regulatory requirements.
• Coordinate and complete third-party privacy due diligence and questionnaires for various business functions.
• Support with the privacy inbox and ticketing system by providing timely, accurate, and helpful responses to technical or non-routine queries.
• Provide guidance during the concept and design phases of new projects to ensure Privacy by Design is considered from the outset.
• Work closely with business functions to ensure a consistent approach to data handling and that all privacy changes are clearly communicated.
• Where required, support in conducting internal reviews to check for business compliance with agreed policies.
• Identify gaps in current workflows and make improvements to streamline the department's operations.

Privacy Manager

Account Manager

• Interface with existing clients, to help maintain and grow existing client relationships.
• Serve as a point-of-contact for clients during North America business hours.
• Facilitate communication between production team and North American clients.
• Work closely with Studio Director to develop competitor intelligence, market understanding, and customer understanding
• Periodic business trips to visit clients and industry events