Portuguese Videogames Customer Service – Written Support

Keywords Studios

Keywords Studios Mexico player support representative handling Portuguese videogame inquiries. Resolving player issues through chats, emails, and tickets with no calls.

Posted 8/20/2026full-timeRemote • 🇲🇽 MexicoMid-LevelSenior💰 MX$18,000 per monthWebsite

Core Competencies

Role fit

Core Competencies

Use this summary to align your resume positioning with the role.

Demonstrates strong written and verbal communication skills in both English and Portuguese, providing excellent customer service through various written channels. Capable of multi-tasking and adapting to a constantly evolving environment while actively listening and executing tasks effectively.

Highest-signal resume keywords

Strong Written Communication SkillsStrong Verbal Communication SkillsExcellent Customer Service SkillsAbility To Multi-TaskFull-Time Availability

ATS Keywords

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Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Soft Skills

Active ListeningAdaptability

Industry Keywords

Customer SupportWritten SupportProblem SolvingPlayer Communication

About the role

Key responsibilities & impact

Communicate with players and solve problems such as lost accounts or questions regarding details.
Provide excellent customer service through chats, emails and tickets.
Provide written support only; no calls.

Requirements

What you’ll need

Strong written and verbal communication skills in English.
Strong written and verbal communication skills in Portuguese.
Ability to multi-task.
Ability to easily adapt in a constant evolution environment.
Excellent customer service skills.
Ability to actively listen to instructions and execute tasks communicated.
Full-time availability.
Living in Mexico City or Estado de Mexico.

Benefits

Comp & perks

Law Benefits.
2 days off.
Career path.
Medical expenses insurance after 3 months.
Saving funds after 3 months.
Grocery tickets ($1,200) after 3 months.