Social Support Specialist – CM, Moderation

Keywords Studios

Social Support Specialist ensuring community engagement and moderation across social media platforms. Fostering a safe and inclusive environment for a gaming community.

Posted 7/16/2026full-timeRemote • 🇨🇦 CanadaMid-LevelSeniorWebsite

Core Competencies

Role fit

Core Competencies

Use this summary to align your resume positioning with the role.

Demonstrates expertise in community support and moderation within the gaming industry, with a strong focus on fostering inclusive online environments and managing user-generated content. Proficient in utilizing community management tools and maintaining compliance with platform guidelines.

Highest-signal resume keywords

Community Support ExperienceDiscord Server ManagementZendesk ProficiencyAdvanced English ProficiencySocial Media Moderation

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills

Community ModerationUser-Generated Content AssessmentGame Mechanics UnderstandingIncident Response SupportContent Compliance Enforcement

Soft Skills

EmpathyAttention to DetailNeutralityConstructive Dialogue FacilitationJudgment

Tools & Technologies

DiscordSteam Community ToolsZendeskSprout Social

Industry Keywords

Gaming IndustryWestern Gaming CultureSocial Media EtiquetteCommunity StandardsPlatform Guidelines

About the role

Key responsibilities & impact

Act as a subject matter expert on all supported titles, maintaining a deep technical understanding of game mechanics to provide high-tier troubleshooting and guidance.
Manage and moderate social media and community platforms to ensure compliance with platform guidelines, community standards, and company policies
Actively engage with community members to encourage constructive dialogue and positive participation
Accurately assess user-generated content, distinguishing between sarcasm, humor, criticism, and genuine harassment or policy violations
Enforce moderation actions consistently, fairly, and without bias, escalating issues as required
Respond to community inquiries, concerns, and reports in a professional and empathetic manner
Identify emerging community trends, risks, or recurring issues and communicate insights to internal stakeholders
Support incident response and sensitive situations with sound judgment and discretion

Requirements

What you’ll need

3+ years in high-tier community support or moderation, specifically within the gaming industry.
Deep familiarity with Western gaming culture and social media nuances
Relevant knowledge of Discord server management and Steam community tools.
Proficiency in Zendesk and Sprout Social is a significant plus.
Advanced-level English proficiency with a deep, nuanced understanding of Western culture and social media etiquette.
Demonstrated ability to remain neutral and objective while handling sensitive or emotionally charged content
Attention to detail and consistency in decision-making
Ability to foster inclusive, respectful, and welcoming online spaces

Benefits

Comp & perks

🌐 Worldwide ❌ Jobs You've Hidden ⭐️ Saved Jobs ✅ Applied Jobs ✉️ Email Alerts 👤 Account Keywords Studios Website LinkedIn All Job Openings 10,000+ employees Founded 1998 🎮 Gaming 📱 Media 🤖 Artificial Intelligence Gaming
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Artificial Intelligence Keywords Studios is the #1 global games services provider, offering an end-to-end platform supercharged by technology. They deliver technical and creative solutions to the global video games industry, with services including game development, art services, audio development, QA testing, localization, marketing services, and player engagement. Keywords Studios also works on accessibility services, content globalization, and advanced AI & technology solutions. Founded on decades of experience, they are committed to responsible business practices and provide industry-wide insights for unparalleled experiences to audiences around the world. Social Support Specialist – CM, Moderation 🔥 3 minutes ago 🇨🇦 Canada – Remote ⏰ Full Time 🟡 Mid-level 🟠 Senior 💝 Customer Support Apply Now Find Hiring Managers Customize resume + cover letter Report problem ☆ Save ☑️ Mark as applied ❌ Hide 📋 Description
Act as a subject matter expert on all supported titles, maintaining a deep technical understanding of game mechanics to provide high-tier troubleshooting and guidance.
Manage and moderate social media and community platforms to ensure compliance with platform guidelines, community standards, and company policies
Actively engage with community members to encourage constructive dialogue and positive participation
Accurately assess user-generated content, distinguishing between sarcasm, humor, criticism, and genuine harassment or policy violations
Enforce moderation actions consistently, fairly, and without bias, escalating issues as required
Respond to community inquiries, concerns, and reports in a professional and empathetic manner
Identify emerging community trends, risks, or recurring issues and communicate insights to internal stakeholders
Support incident response and sensitive situations with sound judgment and discretion 🎯 Requirements
3+ years in high-tier community support or moderation, specifically within the gaming industry.
Deep familiarity with Western gaming culture and social media nuances
Relevant knowledge of Discord server management and Steam community tools.
Proficiency in Zendesk and Sprout Social is a significant plus.
Advanced-level English proficiency with a deep, nuanced understanding of Western culture and social media etiquette.
Demonstrated ability to remain neutral and objective while handling sensitive or emotionally charged content
Attention to detail and consistency in decision-making
Ability to foster inclusive, respectful, and welcoming online spaces Apply Now 📊 Check your resume score for this job Improve your chances of getting an interview by checking your resume score before you apply. Check Resume Score Similar Jobs Customer Service Representative 🔥 17 hours ago Dentsply Sirona 10,000+ employees 🧬 Biotechnology Website LinkedIn All Job Openings Bilingual Customer Service Representative providing customer support in English and French at Dentsply Sirona. Responsible for customer orders, returns, and inquiries. 🇨🇦 Canada – Remote ⏰ Full Time 🟢 Junior 🟡 Mid-level 💝 Customer Support 🗣️🇫🇷 French Required Residential Support Representative – Bilingual (French/English) 🕒 Yesterday Allegion 10,000+ employees 🔐 Security 🔧 Hardware 🏢 Enterprise Website LinkedIn All Job Openings Customer Support Representative assisting customers in both French and English via phone and email. Responsible for documenting interactions and managing customer inquiries effectively. 🇨🇦 Canada – Remote 💰 Post-IPO Debt on 2022-06 ⏰ Full Time 🟢 Junior 🟡 Mid-level 💝 Customer Support 🗣️🇫🇷 French Required Sales Support Specialist 🕒 Yesterday Veralto 10,000+ employees 🤝 B2B ⚡ Energy 🔬 Science Website LinkedIn All Job Openings Sales Support Specialist at Aquatic Informatics ensuring seamless sales support operations and managing CRM data accuracy. Collaborating cross-functionally to enhance customer experience and support revenue growth. 🇨🇦 Canada – Remote 💵 $17 - $25 / hour ⏰ Full Time 🟢 Junior 🟡 Mid-level 💝 Customer Support Bilingual Customer Support Representative 🕒 Yesterday BMO U.S. 5001 - 10000 🏦 Banking 💸 Finance 💳 Fintech Website LinkedIn All Job Openings Bilingual Customer Support Representative assisting BMO bank clients with insurance options and digital tools. Engaging clients through multiple channels, ensuring a seamless and efficient experience. 🇨🇦 Canada – Remote 💵 $36.6k - $67.5k / year ⏰ Full Time 🟡 Mid-level 🟠 Senior 💝 Customer Support 🗣️🇫🇷 French Required Customer Support Representative 🕒 Yesterday BMO U.S. 5001 - 10000 🏦 Banking 💸 Finance 💳 Fintech Website LinkedIn All Job Openings Customer Support Representative assisting bank clients with their group insurance needs. Engaging clients with inbound and outbound channels and ensuring a seamless experience. 🇨🇦 Canada – Remote 💵 $38.5k - $71k / year ⏰ Full Time 🟡 Mid-level 🟠 Senior 💝 Customer Support View More Customer Support Jobs 🌐 Worldwide Built by Lior Neu-ner. I'd love to hear your feedback — Get in touch via DM or support@remoterocketship.com Search Search Jobs by country Search jobs by city Search jobs by job title Search entry-level jobs Search junior-level jobs Search senior-level jobs Search jobs by tech stack Search jobs by contract type Search remote internships Search remote part-time jobs Remote jobs Anywhere in the World Companies Hiring Anywhere in the World Companies Hiring Sales People Anywhere in the World Companies Hiring Software Engineers Anywhere in the World Resources Advice Tips for finding remote jobs Interview questions and answers Resume examples Cover letter examples Post a job Affiliates Privacy policy Terms of service Job board SEO course AI Apply Copilot OpenClaw job finder Find jobs using your resume Jobs by Country Remote jobs anywhere in the world (Worldwide remote jobs) Remote jobs United States Remote jobs Australia Remote jobs Brazil Remote jobs Canada Remote jobs France Remote jobs Ireland Remote jobs Germany Remote jobs Netherlands Remote jobs Spain Remote jobs UK Popular Jobs Remote data analyst jobs Remote customer support jobs Remote executive assistant jobs Remote marketing jobs Remote product designer jobs Remote product manager jobs Remote project manager jobs Remote recruiter jobs Remote sales jobs Remote software engineer jobs Jobs by Type Remote full-time jobs Remote part-time jobs Remote contract jobs Remote internship jobs Remote entry-level jobs Remote jobs with no experience required Remote junior jobs (1-3 years of experience) Digital nomad jobs Remote jobs with no degree required Freelance remote jobs Temporary remote jobs Remote jobs hiring now Stay at home mom jobs