Customer Support

• Ownership over resolving escalated or complex calls from customers
• Answer incoming communications from customers
• Conduct research to provide answers for customers to resolve their issues

Customer Service Representative

• Respond to customer cases via Salesforce, using tools and guidance provided to maintain best practices.
• Answer customer phone calls, capturing the conversation in a customer case
• Complete customer-related tasks as directed, such as entering users into other AMA platforms beyond Salesforce
• Collaborate with all AMA teams to help solve customer challenges
• Help our members and customers with their inquiries about membership, events, publications, and issues.
• Track cases for customers to ensure stellar service is received and that follow-ups are completed promptly.
• Maintains membership data. Fixing any issues, updating customer information, and identifying duplicate accounts.
• Provide excellent customer service to members and customers over the phone, email, or chat.
• Help customers have an amazing experience when reaching out to us.
• Ability to notice trends with issues so they can quickly be reported and addressed.
• Completing other special projects as assigned.

Customer Service Specialist – Temp to Hire

• Work directly with external brokers to establish rapport/connection and build confidence in our Healthcare Insurance.
• Identify and rectify any complicated Broker, Group or Member related issues relating to our insurance benefits, claim processes, enrollment, and billing processes for all lines of business.
• Provide concierge level support to the brokers, who serve as a key acquisition channel, as they sell our product in our markets.

Customer Support Associate

• Answer incoming communications from customers
• Conduct research to provide answers for customers to resolve their issues
• Take ownership over resolving escalated or complex calls from customers

Bilingual Customer Service Representative – Spanish-English

• Consult with neighbors on available services that can support their situation
• Provide best solutions for needs via a variety of communication channels including voice, email or chat
• Respond to customer inquiries with active listening
• Resolve customer issues with patience and understanding

Bilingual Customer Service, Spanish-English

• Owning inbound support conversations in Intercom, from first response through to resolution and follow-up.
• Diagnosing and troubleshooting technical issues such as integrations, sync issues and data discrepancies.
• Reproducing issues reliably and capturing high-quality technical detail
• Communicating clearly with customers via chat, email, phone or video calls setting expectations and providing timely updates.
• Working cross-functionally with Product and Engineering to escalate issues, validate fixes and improve the product.
• Identifying recurring themes and pain points, collecting customer feedback, and helping guide prioritisation of product improvements.
• Creating and updating Intercom articles and FAQs to support automated customer support.
• Improving internal troubleshooting playbooks and support processes to increase speed and consistency.
• Continuously building your knowledge of our products, integrations, and the recruitment tech ecosystem.

Customer Support Specialist

• Supports our administrative team - high volume, fast paced.
• Demonstrates strong organizational skills to manage multiple projects/tasks at a time.
• Communicates in a professional and timely manner to develop rapport with both team and end-users.
• Maintains strong working relationships and handles confidential information.
• Takes initiative and makes sound, independent decisions.

Legal Support Specialist – Admin

• Coordinate and facilitate academic functions such as enrollment, onboarding, and advising functions
• Serve as a point of contact for matters relating to these functions
• Work collaboratively across the university to ensure a seamless student experience
• Identify gaps in current processes and recommend/develop new ones
• Serve as liaison between team and project managers
• Develop comprehensive communication plans for various processes

Operations Support Specialist

• Interacts with patients and other staff in a professional and respectful manner.
• Consistently provides excellent customer service and makes patients feel welcome.
• Manage general office procedures and promote a sense of “teamwork”.
• Represents the department to outside entities in a positive, professional way.
• Responsible for chart preparation for established care visit, additional patient visits, program discharges, hospital follow-up and associated regulatory, programmatic, and health center paperwork.
• Completes initial review of outside records and updates EPIC as appropriate with pertinent data to maintain accuracy of chart.
• Manage and monitor internal referral work queues within the Recovery Services clinic.
• Updates health maintenance, problem list, immunizations and care teams.
• Composes and types detailed and accurate messages using telephone encounters and staff messages appropriately.
• Works with direct provider input to create letters through EPIC to communicate results to patients.

Clinical Support Specialist

• Build authentic relationships with travelers
• Proactively reach out to travelers ahead of departure to set expectations and answer questions
• Partner with internal teams to resolve traveler requests seamlessly
• Make meaningful decisions within an AI-powered workflow
• Take ownership of and de-escalate emotionally charged situations
• Adapt your communication style and approach to match each traveler’s needs
• Exercise independent judgment on policy exceptions, compensation, and resolution decisions.

Bilingual Customer Service Specialist

• Build authentic relationships with travelers, making each person feel known, valued, and genuinely cared for as part of the EF Go Ahead community
• Proactively reach out to travelers ahead of departure to set expectations, answer questions, and build excitement, tailoring interactions so that every traveler feels seen and supported
• Partner with internal teams to resolve traveler requests seamlessly, owning the outcome and ensuring travelers receive a single, cohesive experience
• Make meaningful decisions within an AI-powered workflow, from approving and redirecting traveler communications to challenging output that misses the mark, with your feedback directly influencing how our tools improve
• Take ownership of and de-escalate emotionally charged situations with patience and composure, guiding travelers from frustration to resolution and confidence
• Adapt your communication style and approach to match each traveler’s needs and preferences across phone, email, and chat
• Exercise independent judgment on policy exceptions, compensation, and resolution decisions

Customer Service Specialist

• Manage contract workflows, including agreements, renewals, and amendments, ensuring compliance with internal policies, contract requirements, and business procedures.
• Act as the primary liaison between Deal Desk, Contract Management, Offer Development partners, and the Field Sales Organization (FSO) to facilitate agreement execution.
• Manage contract, pricing, billing, and revenue-related requests supporting Spine sales execution and customer needs.
• Investigate and resolve pricing, billing, invoicing, and revenue discrepancies across multiple business systems.
• Partner with Sales, Customer Service, Account Management, Contract Management, and other cross-functional teams to ensure timely issue resolution and operational excellence.
• Maintain data quality and support reporting activities that drive business decision-making and process visibility.
• Identify process improvement opportunities and support initiatives that enhance operational efficiency and customer experience.
• Support sales support platforms through system administration, user access management, and operational support activities.

Sales Operations Specialist, Sales Support

• Act as a subject matter expert on all supported titles, maintaining a deep technical understanding of game mechanics to provide high-tier troubleshooting and guidance.
• Manage and moderate social media and community platforms to ensure compliance with platform guidelines, community standards, and company policies
• Actively engage with community members to encourage constructive dialogue and positive participation
• Accurately assess user-generated content, distinguishing between sarcasm, humor, criticism, and genuine harassment or policy violations
• Enforce moderation actions consistently, fairly, and without bias, escalating issues as required
• Respond to community inquiries, concerns, and reports in a professional and empathetic manner
• Identify emerging community trends, risks, or recurring issues and communicate insights to internal stakeholders
• Support incident response and sensitive situations with sound judgment and discretion

Social Support Specialist – Community Management, Moderation

• Manage the client throughout their lifecycle, starting from the signing of contracts to the rollout of their solutions, through offboarding.
• Cultivate and sustain strong client relationships tailored to their specific contract obligations and distinct requirements.
• Track product utilization and conduct proactive outreach to ensure clients maximize the value and capabilities of their tools.
• Provide precise and prompt resolutions to support tickets submitted by external parties, such as candidates, voters, and clients.
• Oversee multi-departmental initiatives, showing strong prioritization and delegation skills to deliver exceptional service.
• Maintain data accuracy in internal software tools, including HubSpot, Asana, and HelpScout.
• Develop and update user-facing support documentation, including video content, help articles.
• Modify and resolve issues on team-developed websites using basic programming and specialized proprietary software.
• Partner actively with fellow Client Success personnel alongside colleagues in Marketing, Sales, Data, and Product.
• Serve as an internal voice and advocate for our customer base and end users.

Client Success Support Specialist

• Assist the Real Estate Transaction team with deal submissions, including valuations through provided financial models and workflows, ensuring they align with set financial hurdles and transaction guardrails.
• Identify, review, and share supporting documentation, as requested, with transaction appropriate parties.
• Coordinate and manage transaction packages through dissemination, the execution process, and intake, ensuring all necessary documentation is completed accurately. Maintain organized files, databases, checklists, and worklists.
• Collaborate with the division’s Legal department and other cross-functional teams to understand transaction specific drafting, due diligence, and curative needs, such as supporting documentation, slip sheet approvals, or necessary reporting forms. Fulfill such needs as required.
• Communicate effectively with internal teams, vendors, lessors, sellers, banks, attorneys, transaction related parties, and other institutions to procure necessary approvals and documents.
• Monitor transactions and critical dates, including those relating to 1031 exchanges, rights of firsts refusal, hard closes, business as usual cycle times, diligence forecasts, and closing forecasts. Provide timely updates on transaction progress to relevant parties.
• Manage, lead, or assist with the transaction funding process.
• Audit, review, and process vendor invoices, consistent with service agreement payment terms.
• Identify opportunities to streamline transaction processes and propose improvements to enhance efficiencies and accuracy.
• Other duties as assigned.

Specialist, Owner Support Servers

• Resolve complex customer service issues, escalations, and service recovery needs.
• Partner with cross-functional teams to identify root causes and drive timely resolution.
• Investigate and resolve billing, pricing, contract, dispute, master data, inventory, shipping, order fulfillment, returns, and allocation issues.
• Serve as a subject matter expert on customer service processes, systems, and issue resolution.
• Recommend corrective actions and process improvements that reduce customer effort and recurring issues.
• Support new product introductions, system implementations, organizational changes, and strategic initiatives.
• Use metrics and trends to identify improvement opportunities and measure effectiveness.
• Maintain documentation and share best practices with the team.

• Handle inbound calls from customers, providing excellent customer service in assisting with their lease or loan account
• Own Koalafi operational knowledge to provide sound answers when customers have questions
• Resolve inbound inquiries and issues independently and escalate as needed
• Initiate contact with customers in order to resolve account issues
• Proactively identify any trends in customer issues and synthesize feedback to share with management team
• Be flexible to perform a number of different tasks as needed, as we continue to test out new technologies and onboard enterprise merchants

Bilingual Customer Service Representative

• Take ownership of delivering real-time support to users, including customers, shoppers, retailers, and partners, with a focus on Rx delivery-related inquiries and Instacart Health programs like Fresh Funds
• Leverage exceptional problem-solving skills to provide fast, effective resolutions while navigating complex and evolving challenges at scale
• Thrive in a fast-paced, dynamic work environment where processes may rapidly change, and new priorities emerge without warning
• Communicate clearly, empathetically, and professionally across all interactions, ensuring a personalized and meaningful service experience that builds lasting trust
• Embrace operational ownership by proactively identifying trends in customer feedback and collaborating with your Manager to streamline processes and improve outcomes

Customer Experience Specialist

• Provide document review and data support to clients.
• Support Expert pay, a child support payment processing center.
• Assist Parents Paying Support, Employers and Payroll service providers.
• Help users navigate the website, reactivate accounts, and send passwords.

Customer Support jobs in Massachusetts

See all jobs on JobTailor

Customer Service Representative

Customer Service Specialist – Temp to Hire

Customer Support Associate

Bilingual Customer Service Representative – Spanish-English

Bilingual Customer Service, Spanish-English

Customer Support Specialist

Legal Support Specialist – Admin

Operations Support Specialist

Clinical Support Specialist

Bilingual Customer Service Specialist

Customer Service Specialist

Sales Operations Specialist, Sales Support

Sales Operations Specialist, Sales Support

Social Support Specialist – Community Management, Moderation

Client Success Support Specialist

Specialist, Owner Support Servers

Customer Support Specialist

Bilingual Customer Service Representative

Customer Experience Specialist

Payment Support Specialist, Bilingual English/Spanish