Customer Support

• Answer incoming calls and chats and analyze questions and concerns from insureds and/or producers to resolve issues in a timely manner;
• Answer technical questions from producers and assist them in the navigation of the system;
• Processes incoming faxes, emails, and phone requests, responding promptly and appropriately;
• Solicit additional data from insured’s or producers and explain the basis for underwriting determinations and report risk alerts to underwriting;
• Determines reasons for requests for cancellations; follows the procedure for retention.
• Complies with state and federal laws, Department of Insurance criteria, insurance carrier, and Aspire General's policies, procedures, and work rules;
• Review, evaluate, and issue endorsements;
• Produce grammatically correct and clearly written correspondence including letters, memos, reports, emails, and policy file documentation;
• Prompt and regular attendance;
• Other duties as assigned.

Licensed Customer Service Representative II

• Handle user onboarding and offboarding requests
• Process hardware and software requests, coordinating with relevant teams
• Troubleshoot common IT issues
• Act as the first line of response for product-related tickets
• Gather the right information from the reporter
• Resolve straightforward product queries
• Create and manage user accounts across OE platforms
• Review post-event issue tickets raised by internal teams
• Carry out routine Salesforce admin tasks including merging duplicate records
• Use the Product Knowledge Base as the go-to resource for issue resolution

Support Specialist, Level 1

• You will serve as the first line of defense for all inbound support tickets regarding commercial insurance.
• You’ll collaborate closely with Risk & Compliance Teams by identifying trends, escalating reviews, and processing documents with clear, contextual summaries.
• You’ll play a key supporting role in onboarding new customers by assisting the Implementation team with critical tasks around insurance risk tiers and taxonomy.
• You’ll expand and maintain our resource library, creating clear, user-friendly documentation and process guides to help empower both internal users and customers with self-service solutions.
• You'll be a true startup generalist, embracing diverse responsibilities and projects, while working independently in a remote environment.

Insurance Support Specialist

• Partner across the organization to improve customers’ experience in fraud prevention, detection, and resolution
• Build strong, trusted relationships across fraud, operations, product, technology, and customer-facing teams
• Act as a connector across teams to align priorities and drive shared outcomes
• Represent and advocate for the customer perspective in decision-making
• Maintain an ongoing discovery approach to identify friction points across the end-to-end fraud journey
• Translate insights into clear, actionable opportunities for improvement
• Partner with teams to turn identified opportunities into actionable plans and support execution
• Ensure improvements are adopted, sustained, and scaled where appropriate
• Align work across multiple teams to ensure efforts are coordinated and focused on the highest impact areas

Fraud Customer Experience Business Partner

• Serve as a strategic partner to a senior leader and leadership team within a major division.
• Identify opportunities to leverage CX & The Way We Work capabilities.
• Lead the division’s adoption of The Way We Work mindsets and practices.
• Develop a deep understanding of the division’s strategy and operating environment.
• Create and own a divisional roadmap focused on opportunities for value creation.

Division Business Partner, Customer Experience – The Way We Work Enablement

• Act as a front-line expert for external users and internal teams, resolving complex technical issues and data inquiries.
• Consult with users to identify and implement the most efficient ways to use our tools for their specific needs.
• Utilize SQL and API products to troubleshoot issues and help customers navigate complex datasets.
• Educate users on key features and benefits, translating technical capabilities into business value.
• Collaborate with Product Management and Customer Success to escalate recurring issues and advocate for user-experience improvements.
• Document, track, and resolve inquiries within our CRM, ensuring all responses meet or exceed established Service Level Agreements.
• Maintain our reputation for high-quality support through proactive communication and reliable technical expertise.

Associate Customer Support, Market Data Specialist

• Interact with WM Customers via Multi-Channel Customer Service
• Handle 60-80 contacts a day in a fast-paced/high-volume environment
• Use multiple applications, knowledge bases, tools, and calculators to research and resolve customer queries
• Provide one call resolution for customer issues
• Identify opportunities to cross sell additional products and services
• Negotiate and document service type, pricing, billing, and other required information
• Attempt to retain customers who call to cancel services
• Meet or exceed service and operational standards established for the call center

Customer Service Representative

• Investigate, triage, and resolve customer-reported issues across Electric's SaaS platform and desktop applications
• Handle a high volume of concurrent cases with disciplined follow-up
• Reproduce and document product bugs with enough technical detail
• Evaluate browser console logs, network requests, and application errors
• Escalate complex or unresolvable issues to Senior Specialists or Engineering
• Complete technical tasks submitted by Customer Success Managers
• Contribute to internal and external knowledge base articles
• Identify and surface patterns in customer issues to Support leadership
• Work across teams — CS, Product, Engineering

Senior Product Support Specialist

• Be accountable for a complex portfolio of customers
• Share leadership role with managers to oversee a portfolio of accounts
• Identify opportunity for process improvements within the portfolio
• Review and analyze the decision process for customer accounts and evaluate the profitability and risk of designated portfolio
• Verify compliance and report identified issues for resolution
• Make decisions on complex customer issues
• Partner with managers to resolve issues and provides status updates on implementations
• Develop expertise in the policies, procedures, and compliance requirements
• Handle complex customer issues which include escalation and resolution
• Lead team and serve as a subject matter expert for the department
• Collaborate and consult with peers, colleagues, and managers to resolve issues and achieve goals
• Interact with internal customers
• Receive direction from leaders
• Exercise independent judgment while developing the knowledge to understand function, policies, procedures, and compliance requirements

Business Relationship Support Specialist

• Deliver empathetic support across phone, live chat, email, and scheduled meetings to diagnose and resolve complex customer inquiries.
• Develop and maintain deep technical mastery across all Tithely products to confidently support an expanding catalog.
• Document software bugs with logs and reproduction steps to efficiently escalate complex issues to our Specialist Team.
• Utilize KCS methodologies to identify gaps and update internal and external knowledge base documentation in real-time.
• Leverage AI tools and resources to maximize efficiency while maintaining a personal, human-centered customer experience.
• Manage your daily queue effectively to meet and exceed key metrics, including CSAT, SLA, and ticket solve count.
• Identify cross-sell opportunities, driving product adoption and earning uncapped bonuses.

Customer Support Advocate

• Communicates with customers over the phone or through other communication channels to address their medication-related concerns and ensure optimal medication therapy management.
• Verifies the accuracy and appropriateness of prescription orders received from customers, ensuring that the prescribed medications align with the patient's health conditions and potential drug interactions.
• Responds to patient inquiries about drug information, such as medication dosages, storage requirements, and potential drug interactions.
• Conducts research on insurance processes to assist patients with insurance-related inquiries and resolve issues with medication claims and reimbursement.
• Designs a comprehensive customer care system for the pharmacy network to facilitate record-keeping of patient profiles and medication histories.
• Develops a collaborative care network with physicians, nurses, and healthcare providers to ensure seamless patient care, ultimately leading to a more positive patient experience.
• Establishes customer care service protocols to emphasize the importance of exceptional customer service by addressing medication-related concerns.
• Helps establish and implement the pharmacy's medication safety plan to monitor for potential medication errors, adverse drug reactions, and contraindications.
• Integrates reminder systems, medication synchronization, and counseling into customer care practices to ensure quality customer service.

Pharmacist – Retail Customer Care

• Lead and manage a team of 12–15 associates responsible for delivering high-quality, phone and transaction-based customer service, while fostering an inclusive and engaging team environment
• Oversee daily operations by setting performance goals, monitoring results, and driving accountability to meet or exceed service and productivity targets
• Coach and develop associates through regular feedback, performance discussions, and use of reporting and insights to improve individual and team effectiveness
• Ensure quality service delivery by overseeing call and transaction quality standards, monitoring performance, and driving continuous improvement initiatives
• Use data and workforce insights to optimize scheduling, staffing, and work allocation, leveraging trends and forecasting to maximize efficiency
• Act as a point of escalation for complex issues, ensuring timely resolution while identifying opportunities to improve processes and enhance the customer experience
• Partner with leadership and cross-functional teams to support business initiatives, align to strategic priorities, and implement process improvements
• Support team engagement and culture by recognizing contributions, reinforcing positive performance, and promoting a collaborative, high-performing environment
• Perform other duties as needed to support the commitments made to our customers

Manager, Customer Service – LTC Transactions

• Manage new service onboarding, including design and implementation
• Work with functional operations leads to confirm the scope of new services
• Lead the work to design and implement new services
• Build excellent CX into the solution designs
• Process-map the end-to-end service and build the solution around the process
• Use the implementation process to activate IGBS service management and service quality standard
• Work closely with functional operations teams to manage knowledge transfer
• Hand over accountability for the service at go-live
• Manage an embedding process post go-live before closing the project once the service is stable and operating as intended
• Establish IGBS Core Capabilities in BPM and CI as a Key Enabler of IGBS Implementation
• Build a CI team (circa 12-15 staff) comprised of Global Process Managers (GPMs) as the backbone of the CI organization.
• Working closely with functional leadership, define the roles and responsibilities of Insulet GPOs and work with functional leadership to activate this network.
• Working closely with IGBS Organizational Development (OD) develop and implement adequate change management efforts to embed and sustain BPM capabilities in Insulet.
• Work closely with functional and IT leadership to identify and transition relevant process management and improvement activities to IGBS.
• Identify, procure and implement BPM and automation/AI tools needed to automate and digitize process mapping, mining, and execution activities.
• Working closely with GPOs, identify and sustain a global network of Key Users for in-scope business processes.
• Define and Maintain Insulet-Wide Process Management Standards and Tools
• Maintain up to date awareness of industry trends and tools for BPM and related technologies.
• Deploy and manage relevant BPM tools and methods as Insulet enterprise standards including tools required for IGBS implementation as well as additional tools for ongoing process automation, machine learning, GenAI, digitization, RPA and other established or emerging technologies in this area.
• Ensure relevant IGBS staff trained and capable in BPM methods.
• Establish a “BPM as a capability” offering for Insulet which provides a comprehensive approach enabling Insulet to stand up BPM across the enterprise, from scratch.
• Design, Build and Maintain the IGBS Service Catalog
• Establish standards, design, deploy and maintain a service catalog for IGBS which provides easy and user-friendly access to IGBS services.
• Champion service catalogue awareness and usage throughout Insulet, drive continuous improvement of the catalog based on customer feedback.
• Train and support other IGBS service delivery teams in service catalog usage for various IGBS hosted operational services.
• Collaborate with Insulet GPOs to Identify, Design and Deliver Process Improvements
• Work closely with GPOs to establish a baseline BPM capability using the “BPM as a capability” approach.
• Work closely with GPOs on an ongoing basis to define and prioritize CI work portfolios.
• Champion usage of digital techniques including process mining and mapping, RPA, ML, AI and other emerging technologies to drive process improvements.
• Estimate workload and budget requirements for CI efforts.
• Align work portfolios with relevant IGBS functional leadership.
• Allocate CI and functional resources to prioritized work plans.
• Collect, Analyze and Distribute IGBS and Insulet Business Process Performance Data
• Define common tools and methods for standard IGBS and business process performance data acquisition and reporting.
• Agree with GPOs and IGBS functional leadership IGBS and business process performance data to be captured and reported.
• Publish IGBS and business process performance data on a regular basis, including provision of analytics viewpoints necessary to create insight and enable decision-making.
• Gather CX Insights and Integrate into Process, Service and Workflow CI Efforts
• Define common tools and methods to capture and report CX data for IGBS hosted processes, services and workflows.
• Improve ease of use of processes, services and workflows through CI efforts reflecting and addressing (where possible) insights derived from CX data.
• Act as a Strategic Account Manager for Insulet Internal Client Accounts
• Where appropriate, agree and define a client facing account plan for clients.
• Where appropriate, ensure IGBS strategy is reflective of client needs.
• Collaborate with other IGBS senior leaders to share client experiences and develop best practices.
• Gather client sentiments using Net Promotor Scoring (NPS) and agree and monitor improvement actions and targets with the client and IGBS.
• Act as the voice of the client within IGBS and IGBS with the client.
• Create a culture of Continuous Improvement in IGBS and Insulet
• Develop and deploy training to grow use of standard Continuous Improvement tools and methodologies.
• Identify opportunities to provide Lean and Six Sigma Green Belt candidates with visibility to leadership while instilling a sense of accountability.
• Develop an enterprise-wide system and structure to deploy the Lean Framework and a standard to measure Lean Maturity.

Senior Director, Business Transformation, Customer Experience

• Answer incoming communications from customers
• Conduct research to provide answers for customers to resolve their issues
• Navigate multiple systems and applications simultaneously to document interactions and provide accurate solutions
• Meet established goals for all performance metrics including call quality, productivity, and schedule adherence

Customer Service Representative – Part time

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• Support Account Managers and assist in servicing existing clients
• Assist with bond-related administrative activities, shipment-specific insurance quotations, certificate issuance, and policy servicing
• Process account changes and assist with premium collections
• Handle client communications and phone calls
• Learn customer portals (EPIC, Indio) for excellent customer support
• Provide administrative support and data organization as needed

Customer Service Representative, Insurance

• Provide remarkable account and technical support to end-users, patients, and admins for a wide variety of subscription types and organizations.
• Answer inbound calls, voicemails and emails for Medbridge within a specified time range.
• Collaborate cross-departmentally with development, accreditation, and course production teams to ensure solutions are implemented based on client needs.
• Provide a high level of empathy and dedication to get to the root cause of all problems and provide creative solutions to help our clients have the best experience possible with our products.
• Educate current and potential clients on using Medbridge products to ensure a positive customer experience.
• Proactively identify opportunities or risks that could impact a clients’ experience while using Medbridge products.
• Document and organize client feedback for continued improvement of Medbridge products.
• Diagnose and resolve browser and mobile phone-related issues to ensure seamless user experiences, including troubleshooting compatibility problems, performance issues, and rendering glitches.

Support Specialist

• Healthcare Customer Service Representatives field customer inquiries by finding innovative ways to respond to varying questions, issues, and concerns.
• Connect with customers via phone/email/chat/and or social media to resolve their questions or concerns.
• Calmly attempt to resolve and de-escalate any issues.
• Escalate interactions when necessary and appropriate.
• Respond to requests for assistance and/or possible processing payments.
• Track all call related information for auditing and reporting purposes.
• Provide feedback on call issues.
• Upsell if required.

Healthcare Customer Service Representative

• Manage high volume of incoming queries
• Identify and assess customers’ needs to achieve satisfaction
• Build sustainable relationships and trust with customers through open and interactive communication
• Provide accurate, valid and complete information
• Meet established team targets
• Handle customer complaints, provide appropriate solutions and alternatives within defined time parameters; follow up to ensure resolution
• Accurately track customer interactions to inform data analysis and evaluations
• Follow communication procedures and guidelines
• Take the extra mile to engage customers
• Filter customer queries to appropriate stakeholders and manage follow through and resolution.
• Provide coverage for colleagues as necessary.

See all jobs on JobTailor

Licensed Customer Service Representative II

Support Specialist, Level 1

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Division Business Partner, Customer Experience – The Way We Work Enablement

Associate Customer Support, Market Data Specialist

Customer Service Representative

Senior Product Support Specialist

Business Relationship Support Specialist

Customer Support Advocate

Pharmacist – Retail Customer Care

Manager, Customer Service – LTC Transactions

Senior Director, Business Transformation, Customer Experience

Customer Service Representative – Part time

Customer Service Representative – Part time

Customer Service Representative

Customer Service Representative, Insurance

Support Specialist

Healthcare Customer Service Representative

Customer Care Coordinator