Clinical Support Specialist

NeighborHealth

Recovery Services Clinical Support Specialist providing patient-centered care in Boston. Ensuring accurate patient records and supporting the care team while promoting teamwork and communication.

Posted 7/22/2026full-timeBoston • Massachusetts • 🇺🇸 United StatesMid-LevelSenior💰 $24 - $36 per hourWebsite

Core Competencies

Role fit

Core Competencies

Use this summary to align your resume positioning with the role.

Demonstrates proficiency in managing office procedures within a healthcare setting, ensuring accurate patient chart preparation and effective communication through EPIC. Bilingual capabilities enhance patient interactions and support a collaborative team environment.

Highest-signal resume keywords

EPIC ExperienceMedical Terminology KnowledgePatient Chart PreparationCustomer Service ExcellenceBilingual Skills

ATS Keywords

Tailor your resume

Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard Skills

Chart PreparationOffice Procedures ManagementRecord ReviewData Accuracy MaintenanceHealth Maintenance Updates

Soft Skills

Professional InteractionTeamwork PromotionEffective Communication

Tools & Technologies

EPIC

Certifications & Qualifications

High School DiplomaSecretarial Courses

Industry Keywords

Healthcare SettingPatient VisitsRegulatory ComplianceReferral ManagementImmunizations

About the role

Key responsibilities & impact

Interacts with patients and other staff in a professional and respectful manner.
Consistently provides excellent customer service and makes patients feel welcome.
Manage general office procedures and promote a sense of “teamwork”.
Represents the department to outside entities in a positive, professional way.
Responsible for chart preparation for established care visit, additional patient visits, program discharges, hospital follow-up and associated regulatory, programmatic, and health center paperwork.
Completes initial review of outside records and updates EPIC as appropriate with pertinent data to maintain accuracy of chart.
Manage and monitor internal referral work queues within the Recovery Services clinic.
Updates health maintenance, problem list, immunizations and care teams.
Composes and types detailed and accurate messages using telephone encounters and staff messages appropriately.
Works with direct provider input to create letters through EPIC to communicate results to patients.

Requirements

What you’ll need

High School Diploma, secretarial courses preferred.
Five years in a health care setting.
General knowledge of medical terminology.
Proficient MA office skills, EPIC experience preferred.
Bilingual skills (demographic level) preferred.

Benefits

Comp & perks

Medical, dental, and vision coverage.
Life and disability insurance.
401(k) retirement plan.
Tuition reimbursement.
Flexible spending and transportation accounts.
Paid holidays, vacations, sick, and personal time.
Generous staff development benefit.
Excellent malpractice coverage.
Pet insurance.
And much more.