NeighborHealth

Health Coordinator

• Support quality improvement, outreach, clinical operations, and population health initiatives
• Conduct patient outreach to identify and resolve barriers to care
• Communicate with care teams across the organization
• Lead or support clinical operations workflow development and iterative improvement
• Support Quality Improvement/Population Health Managers with meeting preparation, data collection and analysis, clinical operations activities, quality improvement initiatives, and workflow development
• Build and maintain relationships with key stakeholders across the enterprise
• Collaborate with stakeholders to improve patient care and outcomes
• Implement and monitor workflow and screening fidelity
• Oversee volunteers for outreach activities
• Use internal and external reports, including Reporting Workbench, to assess outreach needs and close care gaps
• Perform and document patient outreach according to NeighborHealth protocols
• Provide EMR and technology training and serve as a resident expert on assigned applications/tools
• Handle email correspondence and other non-call-related functions
• Navigate EPIC to handle calls, schedule/reschedule/cancel appointments, document and route messages, and manage refill requests and encounters
• Participate in required departmental and organizational meetings and activities
• Adhere to organizational and departmental policies and procedures

Coordinator, Population Health

Analyst

• Develop, maintain, and analyze quality performance reports including UDS, HEDIS, PCMH, CMS, and internal quality measures
• Extract, validate, and manage data from Epic using Reporting Workbench and other internal reporting tools
• Produce monthly and quarterly dashboards aligned with organizational quality priorities
• Track performance against quality goals and communicate updates to leadership and operational teams
• Clean, organize, and analyze large datasets using Microsoft Excel and other tools
• Create charts and visualizations to support data-driven decision making
• Identify patterns and trends and collaborate with teams to design actionable, measurable improvements
• Participate in quality initiatives using PDSA cycles, root cause analysis, workflow mapping, and related methodologies
• Support clinical and operational teams with data validation and monitoring intervention outcomes
• Assist in documentation and reporting for PCMH and accreditation requirements
• Support population health activities including panel management and care gap reporting
• Provide routine and ad-hoc data analysis for clinical and administrative teams
• Conduct ongoing audits and validation to maintain data integrity
• Work closely with senior leadership to support strategic projects on quality, population health, and performance improvement

Quality Analyst

Customer Support

• Interacts with patients and other staff in a professional and respectful manner.
• Consistently provides excellent customer service and makes patients feel welcome.
• Manage general office procedures and promote a sense of “teamwork”.
• Represents the department to outside entities in a positive, professional way.
• Responsible for chart preparation for established care visit, additional patient visits, program discharges, hospital follow-up and associated regulatory, programmatic, and health center paperwork.
• Completes initial review of outside records and updates EPIC as appropriate with pertinent data to maintain accuracy of chart.
• Manage and monitor internal referral work queues within the Recovery Services clinic.
• Updates health maintenance, problem list, immunizations and care teams.
• Composes and types detailed and accurate messages using telephone encounters and staff messages appropriately.
• Works with direct provider input to create letters through EPIC to communicate results to patients.

Clinical Support Specialist

General

• Performs Diagnostic Radiographic examination following department protocol and utilizing technical factors to ensure the highest quality result head and neck studies, chest studies, spine and pelvis, upper extremity, lower extremity, abdomen, and pediatric studies.
• Produces copies of Radiographic images as needed.
• Follows Radiation safety procedures on all exams keeping them ALARA.
• Appropriately utilizes shields to reduce exposure to patient.
• Sets technical factors to reduce patient exposure and produce high quality films.
• Uses sterile technique if required and follows standard precautions.
• Demonstrates the knowledge and skills necessary to communicate with all the age groups we serve.
• Prepares patients for the exam by explaining the exam procedure in a kind, respectful manner.An interpreter will be utilized as needed.
• Demonstrates the ability to recognize age-related pathology and physical presentation when performing exams and choosing technical factors.

Radiologic Technologist

Manager

• Provide leadership and operational oversight for the Employee Health and Infection Control Department
• Ensure safe staffing and patient flow, interdepartmental collaboration, supervise clinical workflows, and develop staff
• Report to the Director of Nursing and collaborate with the Administrative Director to ensure compliance and regulatory goals
• Direct supervision of nurses and medical assistants in assigned departments
• Oversee Employee Health and Infection Control programs ensuring compliance with CDC, OSHA, MA DPH, and Joint Commission requirements
• Collaborate with medical and administrative directors to optimize patient flow and staffing models
• Conduct annual performance reviews, competencies, and professional development plans for nursing staff
• Ensure adequate staffing coverage and manage nursing schedules
• Represent nursing functions in health center and departmental meetings.

Coordinator, Population Health

Quality Analyst

Clinical Support Specialist

Radiologic Technologist

RN Manager, Infection Control