NeighborHealth

Manager

• Provide leadership and operational oversight for the Employee Health and Infection Control Department
• Ensure safe staffing and patient flow, interdepartmental collaboration, supervise clinical workflows, and develop staff
• Report to the Director of Nursing and collaborate with the Administrative Director to ensure compliance and regulatory goals
• Direct supervision of nurses and medical assistants in assigned departments
• Oversee Employee Health and Infection Control programs ensuring compliance with CDC, OSHA, MA DPH, and Joint Commission requirements
• Collaborate with medical and administrative directors to optimize patient flow and staffing models
• Conduct annual performance reviews, competencies, and professional development plans for nursing staff
• Ensure adequate staffing coverage and manage nursing schedules
• Represent nursing functions in health center and departmental meetings.

RN Manager, Infection Control

Operations

• Under the supervision of the Administrative Director the Operations Coordinator will perform a variety of administrative and practice management functions that support the daily operations of the Dental department.
• The coordinator will work with providers, dental supervisors and other staff to create excellent patient experience.
• Responsibilities include but are not limited to: template management, referral processing and tracking, insurance/benefit plan verification and prior-authorization submissions.
• The coordinator will be responsible for all incoming calls not related to basic scheduling, and tasks associated with cancellations due to provider absence or clinic closures.
• Manages the department’s schedule templates in Epic, which includes opening/closing, and editing individual provider schedules.
• Manages the department’s outgoing and incoming referrals as instructed by providers, this includes scheduling appointments, submitting supporting documents, and patient outreach.
• Monitors the department’s referral report, submits prior authorization requests.
• Participates in the tracking of high risk patients.
• Assists with patient flow and waiting room management.
• Coordinates the department recall/waiting list.
• Performs a wide range of clerical and administrative duties to support the department’s daily operations.