Coordinator, Population Health

NeighborHealth

Population Health Coordinator supporting outreach, quality improvement, and clinical workflows at NeighborHealth, a Boston-area community health center. Closing care gaps and improving underserved patients’ outcomes.

Posted 8/19/2026full-timeBoston • Massachusetts • 🇺🇸 United StatesMid-LevelSenior💰 $54,080 - $65,000 per yearWebsite

Core Competencies

Role fit

Core Competencies

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Demonstrates expertise in clinical operations, patient outreach, and quality improvement initiatives, with proficiency in EPIC and data analysis to enhance patient care and outcomes.

Highest-signal resume keywords

Clinical Operations Workflow DevelopmentPatient Outreach and EngagementProficiency in EPICData Collection and AnalysisQuality Improvement Principles

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills

Clinical OperationsPatient OutreachData AnalysisQuality ImprovementPopulation HealthMyChart WorkflowsEMR TrainingWorkflow ImplementationReporting WorkbenchProblem Solving

Soft Skills

Outstanding Customer ServiceCollaborationCommunicationRelationship BuildingPunctuality

Tools & Technologies

EPICWordExcelVisioPowerPoint

Certifications & Qualifications

Background CheckE-Verify Employment Verification

Industry Keywords

Patient CareOutreach ActivitiesStakeholder EngagementCare GapsHealth Initiatives

About the role

Key responsibilities & impact

Support quality improvement, outreach, clinical operations, and population health initiatives
Conduct patient outreach to identify and resolve barriers to care
Communicate with care teams across the organization
Lead or support clinical operations workflow development and iterative improvement
Support Quality Improvement/Population Health Managers with meeting preparation, data collection and analysis, clinical operations activities, quality improvement initiatives, and workflow development
Build and maintain relationships with key stakeholders across the enterprise
Collaborate with stakeholders to improve patient care and outcomes
Implement and monitor workflow and screening fidelity
Oversee volunteers for outreach activities
Use internal and external reports, including Reporting Workbench, to assess outreach needs and close care gaps
Perform and document patient outreach according to NeighborHealth protocols
Provide EMR and technology training and serve as a resident expert on assigned applications/tools
Handle email correspondence and other non-call-related functions
Navigate EPIC to handle calls, schedule/reschedule/cancel appointments, document and route messages, and manage refill requests and encounters
Participate in required departmental and organizational meetings and activities
Adhere to organizational and departmental policies and procedures

Requirements

What you’ll need

Knowledge of clinic operations and patient-facing care
Ability and willingness to learn and apply population health and quality improvement principles
Proficiency in EPIC, Word, Excel, Visio, and PowerPoint
Maintain excellent punctuality and attendance
Outstanding customer service skills
Ability to independently solve problems or seek consultation when appropriate
Knowledge of MyChart and patient access workflows
Ability to recognize red-flag or urgent symptoms and determine when immediate nurse involvement is required
Background check required before beginning employment
Must complete E-Verify employment verification requirements

Benefits

Comp & perks

Medical & Dental Coverage
Life and Disability Insurance
Privileges at Boston Medical Center for Providers
401(K) Retirement Plan
Educational Assistance
Flexible Spending & Transportation Accounts
Paid Holidays, Vacations, Sick and Personal Time
A Generous Staff Development Benefit
Excellent Malpractice Coverage
A Designated Medical Staff Office for Physician Support
Free Parking
Variety of schedules
Diverse and inclusive workforce
Education & Training Institute resources for broadening skill base and advancing careers