Customer Support

• Handle and resolve escalated customer inquiries via email, chat, and phone
• Investigate problems thoroughly and document findings clearly in internal tools
• Proactively contact customers to provide solutions and support, including follow-up calls
• Offer options to customers considering cancellation or returning orders, focusing on long-term retention
• Identify and propose process improvements based on customer feedback
• Communicate calmly, empathetically, and clearly in high-pressure or complex situations
• Deliver high-quality customer support while prioritizing customer needs
• Manage multiple tickets and priorities with strong organization and attention to detail
• Collaborate with Customer Happiness, Product, Engineering, and Operations teams
• Support B2B clients in Brazil across different time zones and urgent situations during the 08:00–17:00 BRT shift

Customer Happiness Associate supporting B2B fintech clients for Clara in São Paulo

Customer Happiness Associate – Analista de Experiência do Cliente

Customer Happiness Associate supporting B2B fintech clients for Clara in São Paulo. Resolving escalated inquiries and improving retention through empathetic, high-quality support.

• Provide customer support via chat, phone, WhatsApp and email in an efficient and courteous manner, following company procedures
• Identify and resolve customer issues quickly and effectively
• Provide information about products, services and processes
• Log and track customer requests in the system
• Perform sales or offer services when required
• Guide customers on the use of products and services, providing clarifications
• Escalate more complex issues to the appropriate departments when necessary
• Monitor case progress and ensure customers receive feedback on the resolution of their issues

Analista de Relacionamento atendendo clientes de e-commerce da Full Commerce do Brasil

Customer Relations Analyst – SAC

Analista de Relacionamento atendendo clientes de e-commerce da Full Commerce do Brasil via chat, telefone, WhatsApp e e-mail. Resolvendo problemas, acompanhando solicitações e garantindo satisfação do cliente.

• Process ‘Calls for Help’ received from the supported community
• Become familiar with supported games to resolve player support requests
• Stay up to date with workflow, policy, and gameplay changes
• Use ticketing and social media platforms
• Find creative solutions to day-to-day issues
• Assist with reporting by tracking data on forms or spreadsheets
• Support managers with ad-hoc tasks
• Reach KPIs including Productivity, Quality, and Player Satisfaction
• Enforce community rules and treat everyone fairly in the game context
• Report issues or trends found in the game

Remote Brazilian Portuguese Player Support Agent for TransPerfect Gaming’s global game-support operations

Player Support Agent, Portuguese – Brazil

Remote Brazilian Portuguese Player Support Agent supporting players for TransPerfect Gaming, a global gaming services provider. Resolving game issues, enforcing community rules, tracking support data, and meeting player-satisfaction KPIs.

• Process ‘Calls for Help’ received from the supported community
• Become familiar with supported games to resolve player issues effectively
• Stay up to date with workflow, policy, and gameplay changes
• Use ticketing and social media platforms
• Find creative solutions to day-to-day issues
• Assist with reporting by tracking data on forms or spreadsheets
• Support managers with ad-hoc tasks
• Reach KPIs including Productivity, Quality, and Player Satisfaction
• Enforce community rules fairly within the game context
• Report issues and trends found in the game

Remote Portuguese-speaking player support agent for TransPerfect Gaming’s global game-support services

Remote Brazilian Portuguese player support agent for TransPerfect Gaming, supporting global game developers and publishers.
Resolving player issues, enforcing community rules, and tracking support KPIs across gaming projects.

• Provide customer service and maintain relationships with clients, ensuring a positive experience and appropriate support for their requests
• Serve as the primary point of contact with the Network (DNs), ensuring clear communication, alignment of information, and prompt resolution of requests
• Manage contract cancellation processes, ensuring compliance with internal workflows, legal requirements, and company policies
• Track and manage contract-related requests, ensuring accurate information updates and high-quality service delivery
• Identify opportunities to improve relationship and support processes, contributing to operational efficiency and client and partner satisfaction
• Monitor service and performance metrics, proposing actions for continuous improvement of processes and the experience of the served audiences

Analista de Atendimento CX para serviços administrativos da Volkswagen Group Services

Customer Experience (CX) Service Analyst

Analista de Atendimento CX atendendo clientes e parceiros para a Volkswagen Group Services, prestadora de serviços ao Grupo Volkswagen. Gerenciando contratos, cancelamentos e indicadores de atendimento em modelo híbrido.

• Join the Customer Service team as a Customer Service Analyst - Tax/Accounting
• Respond to and support customers
• Use tax and accounting knowledge to enhance the customer experience
• Deliver the best possible customer experience in a dynamic, collaborative, and agile environment
• Help people and contribute to customers' growth

Analista júnior apoiando clientes em questões fiscais e contábeis na IOB, empresa brasileira de soluções empresariais

Junior Customer Service Analyst – Tax & Accounting

Analista júnior de Serviços ao Cliente na IOB, empresa brasileira de soluções fiscais e contábeis.
Prestando suporte a clientes e aplicando conhecimentos fiscais e contábeis em trabalho remoto no Brasil.

• Process 'Calls for Help' received from the supported community
• Become familiar with supported games to resolve player requests
• Stay up to date with workflow, policy, and gameplay changes
• Use ticketing and social media platforms
• Find creative solutions to day-to-day issues
• Assist with reporting by tracking data on forms or spreadsheets
• Support managers with ad-hoc tasks
• Reach KPIs including productivity, quality, and player satisfaction
• Enforce community rules fairly within the game context
• Report game issues and trends

Remote Portuguese Player Support Agent helping gamers for TransPerfect Gaming

Player Support Agent, Portuguese

Remote Portuguese Player Support Agent supporting gamers and game developers through TransPerfect Gaming's global player-support services. Handling player issues, community rules, reporting, and gaming-platform workflows.

• Process “Calls for Help” received from the supported community
• Become familiar with supported games to resolve player issues
• Stay up to date with workflow, policy, and gameplay changes
• Use ticketing and social media platforms
• Find creative solutions to day-to-day issues
• Assist with reporting by tracking data on forms or spreadsheets
• Support managers with ad-hoc tasks
• Reach KPIs including Productivity, Quality, and Player Satisfaction
• Enforce community rules and treat players fairly
• Report issues and trends found in the game

Remote Portuguese Player Support Agent for TransPerfect Gaming, supporting game developers and publishers worldwide. Resolving player issues, enforcing community rules, and tracking game trends.

• Process ‘Calls for Help’ received from the supported community
• Become familiar with supported games to resolve player requests effectively
• Stay up to date with workflow, policy, and gameplay changes
• Use ticketing and social media platforms
• Find creative solutions to day-to-day issues
• Assist with reporting by tracking data on forms or spreadsheets
• Support managers with ad-hoc tasks
• Reach KPIs including Productivity, Quality, and Player Satisfaction
• Enforce community rules and treat players fairly within the game context
• Report issues and trends identified in the game

Player Support Agent assisting Portuguese-speaking gamers for TransPerfect Gaming’s global game-support services

Player Support Agent assisting Portuguese-speaking gamers for TransPerfect Gaming. Resolving player issues, enforcing community rules, and tracking support trends remotely in Brazil/LATAM.

• Realizar atendimento telefônico e digital
• Agendar consultas e prestar suporte na jornada do paciente
• Esclarecer dúvidas sobre tratamentos e técnicas de reprodução humana assistida
• Executar rotinas administrativas, incluindo preenchimento de planilhas, envio de e-mails e uso de sistema operacional

Estagiário de atendimento ao paciente para clínica de reprodução humana Engravida

Estágio – Atendimento ao Cliente, Biomedicina

Estágio em atendimento ao paciente na Engravida, clínica especializada em reprodução humana assistida. Realização de atendimentos, agendamento de consultas e suporte administrativo remotamente.

• Act as first-line support for customers, resolving technical queries by phone and email
• Track, collate, and respond to customer issues within agreed timescales
• Escalate and liaise with Technical Support in Portugal for complicated cases
• Work closely with Service Account Managers to help develop, grow, and retain customer accounts

German-speaking Customer Service Agent supporting enterprise telecom customers in São Paulo

Customer Service Agent – German Speaking

German-speaking Customer Service Agent supporting enterprise customers for 1GLOBAL, a global mobile connectivity provider.
Resolving telecom issues by phone and email while coordinating escalations and account retention.

• Meet service targets and implement proposed improvements and service metrics.
• Provide customer support through online platforms such as Instagram, WhatsApp and email, ensuring fast and effective responses.
• Assist customers with questions, issues and inquiries, delivering a positive and solution-oriented experience.
• Manage and monitor interactions on social media, responding to comments and direct messages in a professional and friendly manner.
• Collaborate with the marketing team to develop and implement strategies that improve the customer experience.
• Stay up to date on the company's products and policies to provide accurate information to customers.

Customer service consultant for Murano handling online inquiries across multiple platforms.

Customer Service Consultant

Consultora de atendimento ao cliente para a Murano, responsável por atendimentos online via redes sociais e e-mail. Focada em oferecer uma experiência positiva ao cliente através da comunicação e interação eficaz.

• Conduzir o onboarding de novos clientes, com implantação estruturada e uma boa primeira experiência
• Gerenciar uma carteira de clientes de ponta a ponta, relacionamento, retenção e redução de churn
• Responder e resolver tickets de suporte pelo HubSpot, dentro do SLA
• Monitorar indicadores de saúde da carteira e antecipar riscos, propondo ações preventivas
• Apoiar clientes no uso da plataforma, das APIs e das soluções fiscais
• Atuar em conjunto com os times de Produto, Tecnologia, Comercial e Suporte para uma experiência integrada ao cliente

Analista de Customer Experience na NFe.io

Analista de Customer Experience – Júnior e Pleno

Analista de Customer Experience na NFe.io gerenciando o onboarding e relacionamento com clientes. Buscando profissionais com perfil consultivo e capacidade de resolver problemas no universo fiscal brasileiro.

• Provide customer service and operational support to clients;
• Organize and track requests using ClickUp;
• Update editorial calendars and ensure deadlines are met;
• Publish content across digital platforms;
• Manage client-submitted materials and the approval workflow;
• Send scripts, documents, and necessary information to maintain workflow continuity;
• Ensure organization of files and internal processes using Google Drive and other operational tools;
• Identify opportunities to improve internal processes, contributing to greater operational efficiency;
• Use Artificial Intelligence tools and technology to optimize deliverables and productivity.

Customer Support Assistant in charge of digital operations in a dynamic environment.

Customer Support Assistant – Digital Operations

Customer Support Assistant handling operational support for clients in a dynamic content-focused company. Involves tasks like organizing demands, utilizing tools, and optimizing processes.

• Providing high quality patient care by solving problems across multiple channels and ensuring efficient and timely responses.
• Act as the voice of our patients by sharing their insights and feedback.
• Act proactively to identify root causes and prevent recurring issues.
• Collaborate with international teams (especially in the UK) to ensure fast and effective resolutions.
• Conduct BMI verification consultations for patients applying for GLP-1 weight management treatment via video call. You should be comfortable being on video calls for part of your working day.
• Provide thorough patient education on the risks, benefits, and expected outcomes of treatment.
• When appropriate, screen for disordered eating and conduct eating disorder assessments as part of the consultation process.
• Educate patients on side effects to monitor and when to seek clinical support whilst on GLP-1 medication.
• Work closely with the wider clinical care team to ensure safe, effective practice.

Customer Experience Analyst ensuring exceptional patient care in São Paulo.

Customer Experience Analyst, English Speaker

Customer Experience Analyst responsible for patient care and collaboration across teams in São Paulo. Focused on health journeys and communication with patients while working in a hybrid model.

• Responding to emails and phone calls
• Scheduling meetings
• Managing a contact list
• Addressing various client needs as they arise

Virtual Assistant in Customer Service role assisting clients remotely in El Salvador

Virtual Assistant – Customer Service

Virtual Assistant in Customer Service role assisting clients remotely in El Salvador. Responsible for managing emails, scheduling meetings, and addressing client inquiries.

• Be the company's voice to the customer base
• Ensure a smooth, consultative, and high-impact customer journey
• Increase retention and support the sales team with strategic insight
• Build trusted relationships

Analista de Sucesso do Cliente remoto para empresa em crescimento

Junior Customer Success Analyst

Analista de Sucesso do Cliente remoto em empresa que promove desenvolvimento e resultados. Foco em atendimento consultivo e aumento de retenção de clientes.

• Dominar o software Aegro, usando ele como um especialista e educando o cliente sobre o mesmo;
• Cadastrar dados para os clientes da sua carteira no Software Aegro, sendo o seu operador fora da fazenda;
• Planejar e executar reuniões com os clientes, apresentando o trabalho realizado e como analisar os resultados;
• Realizar treinamentos apresentando as funcionalidades do Aegro e orientando o cliente a utilizar a ferramenta da forma mais efetiva e produtiva;
• Auxiliar em dúvidas sobre o Aegro, sempre passando as melhores práticas de utilização e gestão;
• Acompanhar a adoção do Aegro pelo novo cliente.

Internship role focusing on customer success using Aegro software for rural businesses.

Estágio em Atendimento ao Cliente, Contabilidade

Internship role focusing on customer success with Aegro software in agriculture. Requires student status in Accounting or related fields, with hybrid work model in Porto Alegre.

• Atendimento ao Cliente: Responsável por responder solicitações, esclarecer dúvidas e solucionar problemas dos clientes de forma ágil e eficiente.
• Suporte Técnico: Prestar suporte relacionado a produtos e serviços, auxiliando na utilização e resolução de eventuais dificuldades.
• Análise de Dados: Acompanhar indicadores de atendimento, monitorar métricas e elaborar relatórios para melhoria contínua dos processos.
• Gestão de Reclamações: Receber, analisar e tratar reclamações, garantindo resolução eficaz e satisfação do cliente.

Júnior Customer Services Analyst at a PCD organization in São Paulo

Analista de Customer Services Júnior

Júnior Customer Services Analyst responsible for customer inquiries and technical support. Working in a hybrid model in São Paulo.

• Atendimento receptivo via Voz e WhatsApp para clientes do varejo e de alto valor;
• Esclarecimento de dúvidas financeiras e procedimentos de antecipação de recebimentos;
• Auxílio no cancelamento de contas e resolução de questões relacionadas;
• Realização de cálculos financeiros, incluindo pro-rata;
• Demonstrar habilidades analíticas na área financeira para resolver consultas complexas;
• Capacidade de gerenciar múltiplas tarefas e manter registros precisos;
• Capacidade de compreender as necessidades e preocupações dos clientes para oferecer um serviço personalizado.

Customer Service Specialist handling financial inquiries for retail clients

Especialista I – Customer Service, Voz, E-mail, Chat, WhatsApp

Customer Service Specialist providing support via Voice, WhatsApp, and other channels for retail clients. Resolving financial inquiries and assisting with account-related questions while maintaining detailed records.

Customer Support jobs in Brazil

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Customer Happiness Associate – Analista de Experiência do Cliente

Customer Relations Analyst – SAC

Player Support Agent, Portuguese – Brazil

Player Support Agent, Portuguese – Brazil

Customer Experience (CX) Service Analyst

Junior Customer Service Analyst – Tax & Accounting

Player Support Agent, Portuguese

Player Support Agent, Portuguese

Player Support Agent, Portuguese

Estágio – Atendimento ao Cliente, Biomedicina

Customer Service Agent – German Speaking

Customer Service Consultant

Analista de Customer Experience – Júnior e Pleno

Customer Support Assistant – Digital Operations

Customer Experience Analyst, English Speaker

Virtual Assistant – Customer Service

Junior Customer Success Analyst

Estágio em Atendimento ao Cliente, Contabilidade

Analista de Customer Services Júnior

Especialista I – Customer Service, Voz, E-mail, Chat, WhatsApp