Customer Experience Projects Coordinator – Strategic Communications

Unimed Nacional

Coordenador de projetos de Customer Experience na Unimed Nacional. Líder em iniciativas estratégicas centradas no cliente, promovendo a transformação digital e a melhoria contínua.

Posted 7/17/2026full-timeSão Paulo • 🇧🇷 BrazilMid-LevelSeniorWebsite

Core Competencies

Role fit

Core Competencies

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Demonstrates expertise in leading strategic customer experience projects, driving digital transformation initiatives, and managing high-performance teams. Proficient in developing customer communication strategies and utilizing agile methodologies to enhance customer journeys.

Highest-signal resume keywords

Customer Experience ManagementDigital Transformation ProjectsAgile MethodologiesStrategic Project ManagementTeam Development

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills

Project ManagementData AnalysisCustomer Communication StrategiesKPI ManagementExecutive Presentation Preparation

Soft Skills

CollaborationAnalytical MindsetSense of UrgencyResults-Oriented Leadership

Tools & Technologies

Mobile AppsPortalsWhatsAppIVRs

Industry Keywords

Customer-Centric CultureCustomer JourneysGovernance ProcessesCommunication Cadences

About the role

Key responsibilities & impact

Lead strategic CX projects, ensuring alignment between customer needs and business objectives.
Act as a champion of customer-centric culture, promoting initiatives that strengthen the experience across the entire value chain.
Drive digital transformation projects focused on the evolution of relationship channels, such as mobile apps, portals, WhatsApp, IVRs and other digital channels.
Work collaboratively with business, technology, operations, product and customer service teams, ensuring an end-to-end view of customer journeys.
Map improvement opportunities, identify bottlenecks and propose innovative solutions based on data and customer insights.
Manage timelines, risks, dependencies and KPIs for the projects under your responsibility.
Lead governance processes and executive reviews, supporting leadership decision-making.
Lead and develop multidisciplinary teams, fostering a collaborative and results-oriented environment.
Structure and lead the communication strategy for customers, beneficiaries and patients, ensuring an integrated and experience-driven approach.

Requirements

What you’ll need

Proven experience in managing and running strategic projects.
Experience in Customer Experience, Customer Service or Customer Relations areas.
Experience defining and implementing customer communication strategies and communication journeys (communication cadences).
Knowledge and application of agile and related methodologies, including their main ceremonies and frameworks.
Analytical mindset, with the ability to interpret data and set priorities.
Strong sense of urgency and ability to operate in complex and dynamic environments.
Experience managing and developing high-performance teams.
Proficiency in preparing executive materials and strategic presentations.

Benefits

Comp & perks

Working hours: Monday to Friday, 9:00 AM to 6:00 PM
Work model: Hybrid
Inclusion of People with Disabilities (PwD)