Customer Service Agent, Dutch – Morning Shift

Fever

Customer Service Agent assisting users with inquiries via email, phone, and social media for FeverUp’s entertainment platform. Engaging with customers to resolve issues and provide information.

Posted 7/22/2026full-timeRemote • 🇧🇷 BrazilMid-LevelSeniorWebsite

Core Competencies

Role fit

Core Competencies

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Demonstrates strong customer service skills through effective communication and problem-solving, with proficiency in Zendesk and a high level of Dutch, English, and Spanish or Portuguese. Capable of managing multiple tasks while maintaining attention to detail and adapting to changing circumstances.

Highest-signal resume keywords

Customer Service ExperienceZendesk ProficiencyHigh Dutch LevelFluent in English or Spanish or PortugueseStrong Communication Skills

ATS Keywords

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Applicant Tracking System Keywords

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Soft Skills

Detail-OrientedTime ManagementSolution-OrientedInterpersonal SkillsOrganizational Skills

Industry Keywords

User SupportCustomer ServiceIncident ResolutionCommunication ProceduresDynamic Team Environment

About the role

Key responsibilities & impact

Customer Service by e-mail, phone or social media for solving any incidents generated
Managing incoming calls and chats and customer service inquiries
Provide accurate, valid and complete information by using the right methods/tools
Handle customer complaints, provide appropriate solutions and alternatives within the time limits; follow up to ensure resolution. Keep records of customer interactions, process customer accounts, and file documents
Follow communication procedures, guidelines, and policies
Take the extra mile to engage customers
As the resolutions of incidents are not constant, parallel work for the Department of Operations will be performed.

Requirements

What you’ll need

Previous experience in User Support or Customer Service positions are highly valuable.
Previous experience using Zendesk is preferred.
High Dutch level (oral & written) and fluent in English, Spanish or Portuguese.
Skilled at planning, organizing, prioritizing and executing simultaneous tasks.
Have good communication and interpersonal skills.
Are a solution-oriented and reliable professional.
Are incredibly detail-orientated with excellent time-management skills.
Are flexible. Everything can change very quickly and you know how to adapt.
Have excellent interpersonal and communication skills.
Be decisive and organized.
Love being part of a dynamic team in a growing company.
Candidates must reside in Spain.

Benefits

Comp & perks

Home office
Great work environment with a young, international team of talented people to work with!
Possibility to receive in advance part of your salary by Payflow
40% discount on all Fever events and experiences
Health Insurance
Gympass Membership