Fever

Customer Support

• Customer Service by e-mail, phone or social media for solving any incidents generated
• Managing incoming calls and chats and customer service inquiries
• Provide accurate, valid and complete information by using the right methods/tools
• Handle customer complaints, provide appropriate solutions and alternatives within the time limits; follow up to ensure resolution. Keep records of customer interactions, process customer accounts, and file documents
• Follow communication procedures, guidelines, and policies
• Take the extra mile to engage customers
• As the resolutions of incidents are not constant, parallel work for the Department of Operations will be performed.

Customer Service Agent, French – Morning Shift

Customer Service Agent, Dutch – Morning Shift

• Customer Service by phone, e-mail or social media for solving any incidents generated daily.
• Managing and efficiently handling incoming calls and chats will be a critical aspect of this role to ensure efficient and high-quality communication with clients
• Provide accurate, valid and complete information by using the right methods/tools
• Handle customer complaints, provide appropriate solutions and alternatives within the time limits; follow up to ensure resolution. Keep records of customer interactions, process customer accounts, and file documents
• Follow communication procedures, guidelines, and policies
• Take the extra mile to engage customers
• As the resolutions of incidents are not constant, parallel work for the Department of Operations will be performed.
• Work schedule: 16:00 pm - 00:00 am with 30 minute break

Customer Service Agent, Italian – Afternoon Shift

• Customer Service by e-mail, phone or social media for solving any incidents generated
• Managing incoming calls and chats and customer service inquiries
• Provide accurate, valid and complete information by using the right methods/tools
• Handle customer complaints, provide appropriate solutions and alternatives within the time limits; follow up to ensure resolution. Keep records of customer interactions, process customer accounts, and file documents
• Follow communication procedures, guidelines, and policies
• Take the extra mile to engage customers
• As the resolutions of incidents are not constant, parallel work for the Department of Operations will be performed.
• Work schedule: 16:00 pm - 00:00 am with 30 minute break

Customer Service Agent, French – Afternoon Shift

Recruitment

• Build and execute creative sourcing strategies across multiple channels including LinkedIn, GitHub, communities, events, and referrals
• Maintain proactive talent pipelines for current and future hiring needs across tech, data, and product roles
• Map the competitive landscape to identify target companies where top talent is thriving and build strategies to engage them
• Leverage AI-powered tools and workflows to enhance talent discovery, automate repetitive tasks, personalize candidate outreach at scale, and generate actionable insights from sourcing data
• Engage passive candidates with compelling, personalized outreach that communicates what makes Fever different
• Partner with recruiters and hiring managers to understand role requirements and continuously optimize sourcing approaches
• Use data to track pipeline health, sourcing effectiveness, and conversion rates and act on what you find
• Manage candidate records and pools in our ATS (Greenhouse), ensuring pipelines are clean, organized, and actionable
• Keep a pulse on talent market trends and new sourcing tools and techniques
• Contribute to employer branding initiatives, representing Fever at virtual events, e-meetups, and talent communities

Recruitment Sourcer – Tech

Events

• Act as main point of contact onsite for Candlelight events and staff; communicate directly with Fever Originals manager
• Full visibility into staff roster; set schedule; communicate with the staffing agency about any reschedules of events
• Ensuring each staff member is trained in their duties whether it is validating tickets, accommodating guests to their seats, or setting up the candles in the venue in preparation for the concert
• Drive uHaul with event supplies to and from concert venues
• Manage inventory and track supplies for venues
• Manage any printing needs
• Manage guest lists for all events
• Manage the opening and closing remarks at events
• Weekly reporting to Fever Originals Project Managers about the status of each event; including both the pre and post-event findings and feedback
• Occasionally assist with evaluating and executing walk-throughs of potential venues
• Opportunity to partake in an exciting and rapidly growing company and the possibility to manage Candlelight and other Fever Original Events in other areas
• Represent both the Fever and Candlelight brand fully through professional communication and management; acting as the main customer service representative at every event

Event Manager

• Act as main point of contact onsite for Candlelight events and staff; communicate directly with Fever Originals manager
• Full visibility into staff roster; set schedule; communicate with the staffing agency about any reschedules of events
• Ensuring each staff member is trained in their duties whether it is validating tickets, accommodating guests to their seats, or setting up the candles in the venue in preparation for the concert
• Drive uHaul with event supplies to and from concert venues (if a candidate is not able to drive or does not have a valid driver’s license, alternative methods of transporting supplies may be arranged)
• Manage inventory and track supplies for venues
• Manage any printing needs
• Manage guest lists for all events
• Manage the opening and closing remarks at events (this will usually consist of a recorded speech, but may require public speaking on an occasional basis)
• Weekly reporting to Fever Originals Project Managers about the status of each event; including both the pre and post-event findings and feedback
• Occasionally assist with evaluating and executing walk-throughs of potential venues
• Opportunity to partake in an exciting and rapidly growing company and the possibility to manage Candlelight and other Fever Original Events in other areas
• Represent both the Fever and Candlelight brand fully through professional communication and management; acting as the main customer service representative at every event

Customer Service Agent, French – Morning Shift

Customer Service Agent, Dutch – Morning Shift

Customer Service Agent, Italian – Afternoon Shift

Customer Service Agent, French – Afternoon Shift

Recruitment Sourcer – Tech

Event Manager

Event Manager – Manchester

Event Manager