Customer Service Agent, Italian – Afternoon Shift

Fever

Customer Service Agent handling customer inquiries via phone, email, and chat for FeverUp. Seeking bilingual candidates fluent in Italian and Spanish or English for remote work in Spain.

Posted 6/22/2026full-timeRemote • 🇪🇸 SpainMid-LevelSeniorWebsite

About the role

Key responsibilities & impact

Customer Service by phone, e-mail or social media for solving any incidents generated daily.
Managing and efficiently handling incoming calls and chats will be a critical aspect of this role to ensure efficient and high-quality communication with clients
Provide accurate, valid and complete information by using the right methods/tools
Handle customer complaints, provide appropriate solutions and alternatives within the time limits; follow up to ensure resolution. Keep records of customer interactions, process customer accounts, and file documents
Follow communication procedures, guidelines, and policies
Take the extra mile to engage customers
As the resolutions of incidents are not constant, parallel work for the Department of Operations will be performed.
Work schedule: 16:00 pm - 00:00 am with 30 minute break

Requirements

What you’ll need

Previous experience in User Support or Customer Service positions are highly valuable.
Previous experience using Zendesk is preferred.
High Italian level (oral & written) and fluent in Spanish or English
Skilled at planning, organizing, prioritizing and executing simultaneous tasks.
Have good communication and interpersonal skills.
Are a solution-oriented and reliable professional.
Are incredibly detail-orientated with excellent time-management skills.
Are flexible. Everything can change very quickly and you know how to adapt
Have excellent interpersonal and communication skills.
Be decisive and organized.
Love being part of a dynamic team in a growing company.
Candidates must reside in Spain

Benefits

Comp & perks

Home office
Great work environment with a young, international team of talented people to work with!
Possibility to receive in advance part of your salary by Payflow
40% discount on all Fever events and experiences
Health Insurance
Gympass Membership

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills & Tools

User SupportCustomer ServiceZendesk

Soft Skills

communication skillsinterpersonal skillsplanningorganizingprioritizingtime-managementsolution-orienteddetail-orientedflexibilitydecisiveness