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Customer Service Agent, French – Afternoon Shift
FeverCustomer Service Agent providing support for Fever through email, phone, and social media. The role involves managing customer inquiries, complaints, and assisting with various services.
About the role
Key responsibilities & impact- Customer Service by e-mail, phone or social media for solving any incidents generated
- Managing incoming calls and chats and customer service inquiries
- Provide accurate, valid and complete information by using the right methods/tools
- Handle customer complaints, provide appropriate solutions and alternatives within the time limits; follow up to ensure resolution. Keep records of customer interactions, process customer accounts, and file documents
- Follow communication procedures, guidelines, and policies
- Take the extra mile to engage customers
- As the resolutions of incidents are not constant, parallel work for the Department of Operations will be performed.
- Work schedule: 16:00 pm - 00:00 am with 30 minute break
Requirements
What you’ll need- Previous experience in User Support or Customer Service positions are highly valuable.
- Previous experience using Zendesk is preferred.
- High French level (oral & written) and fluent in Spanish or English
- Skilled at planning, organizing, prioritizing and executing simultaneous tasks.
- Have good communication and interpersonal skills.
- Are a solution-oriented and reliable professional.
- Are incredibly detail-orientated with excellent time-management skills.
- Are flexible. Everything can change very quickly and you know how to adapt
- Have excellent interpersonal and communication skills.
- Be decisive and organized.
- Love being part of a dynamic team in a growing company.
- Candidates must reside in Spain
Benefits
Comp & perks- Home office (100% remote position)
- Great work environment with a young, international team of talented people to work with!
- Possibility to receive in advance part of your salary by Payflow
- 40% discount on all Fever events and experiences
- Health Insurance
- Gympass Membership
ATS Keywords
✓ Tailor your resumeApplicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard Skills & Tools
User SupportCustomer ServiceZendesk
Soft Skills
communication skillsinterpersonal skillssolution-orienteddetail-orientedtime-managementflexibilityplanningorganizingprioritizingdecisiveness