Customer Success Analyst

Thomson Reuters

Customer Success Analyst at Thomson Reuters building strong client relationships and providing solutions in Brazil. Ensuring optimal product use and addressing customer needs effectively.

Posted 7/20/2026full-timeCriciúma • 🇧🇷 BrazilMid-LevelSeniorWebsite

Core Competencies

Role fit

Core Competencies

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Demonstrates strong customer success capabilities by effectively managing client relationships, providing product training, and utilizing emotional intelligence to enhance customer experiences. Proficient in monitoring success metrics and proposing innovative solutions to meet client needs in the Financial Market and Accounting sectors.

Highest-signal resume keywords

Customer Success ExperienceExcellent Communication SkillsStrong Product KnowledgeCollaborative Problem-Solving SkillsExperience in Financial Market

ATS Keywords

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Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Soft Skills

Emotional IntelligenceCreativityTime ManagementGoal-OrientedPersuasion Skills

Industry Keywords

Customer ServiceCustomer ExperienceProduct TrainingSupport MaterialsMarket TrendsAccounting Sector

About the role

Key responsibilities & impact

Build and maintain strong relationships with clients, acting as a trusted advisor
Deeply understand clients' needs and propose effective solutions using Thomson Reuters' product portfolio
Conduct product trainings and demonstrations for clients, ensuring full utilization of features
Proactively identify opportunities to improve the customer experience and report them to internal teams
Manage and resolve customer issues or inquiries quickly and effectively, seeking group solutions when necessary
Monitor customer success metrics and propose actions to meet established goals
Contribute to the creation of support and communication materials that assist the customer journey
Stay up to date on product updates and market trends

Requirements

What you’ll need

Proven experience in Customer Success, Customer Service, or related areas
Excellent written and interpersonal communication skills
Strong product knowledge and the ability to explain technical concepts clearly
Creativity to find innovative solutions to customer challenges
Excellent time management and organizational skills to handle multiple demands
Demonstrated emotional intelligence and empathy in customer relationships
Ability to use positive and constructive language in all interactions
Growth mindset and continuous desire for learning and improvement
Goal-oriented with a strong focus on results
Patience with others and ability to handle different profiles and situations
Persuasion skills to present the benefits of products and services
Strong collaborative problem-solving skills
Experience in the Financial Market
Experience in the Accounting sector is desirable
Availability to travel

Benefits

Comp & perks

Hybrid Work Model: We operate in a hybrid and flexible work environment (2–3 days per week in the office, depending on the role)
Flexibility and Work–Life Balance: "Flex My Way" is a set of policies designed to help manage personal and professional responsibilities
Professional Development and Growth: We promote a culture of continuous learning and skill development
Competitive Industry Benefits: We offer comprehensive benefit plans including health and dental coverage
Two corporate mental health days per year
Performance-based incentive programs
Resources for mental, physical, and financial well-being
Two paid volunteer days per year and opportunities to participate in pro bono consulting projects and Environmental, Social and Governance (ESG) initiatives