Junior Customer Experience Analyst

Pitzi

Customer Experience Analyst ensuring excellent digital support via channels like chat and WhatsApp. Collaborating with various teams to enhance customer interaction processes.

Posted 7/23/2026full-timeOsasco • 🇧🇷 BrazilJuniorWebsite

Core Competencies

Role fit

Core Competencies

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Demonstrates strong customer service skills across digital channels, including online chat, WhatsApp, and email, while effectively resolving issues and enhancing customer satisfaction. Possesses excellent communication abilities and a results-driven approach to meet customer needs and improve service processes.

Highest-signal resume keywords

Customer Service ExperienceDigital Channel SupportExcellent Communication SkillsProblem-Solving AbilityOrganizational Skills

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills

Customer ServiceIssue ResolutionDocumentationFeedback ContributionTask Management

Soft Skills

EmpathyResilienceFlexibility

Tools & Technologies

Online ChatWhatsAppEmailReclame Aqui

Certifications & Qualifications

Higher Education

Industry Keywords

Customer SatisfactionCustomer LoyaltyContinuous ImprovementMulti-Channel Support

About the role

Key responsibilities & impact

Provide support and assistance to customers across multiple channels, including online chat, WhatsApp, email, Reclame Aqui, and other digital channels.
Respond to customer inquiries clearly, accurately, and courteously, always aiming to exceed expectations.
Identify and resolve customer issues efficiently and effectively, ensuring their satisfaction and loyalty.
Log and document all customer interactions to ensure proper and consistent follow-up.
Collaborate with internal teams to resolve complex customer issues and ensure a seamless, integrated experience.
Contribute to the continuous improvement of customer service processes by providing relevant feedback and suggestions.

Requirements

What you’ll need

Previous experience in customer service, preferably focused on digital channels, including online chat, WhatsApp, email, Reclame Aqui, and others.
Excellent written and verbal communication skills, with the ability to convey information clearly, courteously, and empathetically.
Ability to solve problems quickly and effectively, demonstrating resilience and the capacity to handle challenging situations.
Customer-oriented and results-driven, with the ability to understand customer needs and pursue solutions that meet their expectations.
Organized and able to manage multiple tasks simultaneously while maintaining high standards of quality and productivity.
Flexible to work a hybrid schedule, including onsite presence at the office 2 to 3 times per week.
Advantage: Completed higher education.

Benefits

Comp & perks

🍎 Flash (flexible benefits card) with a R$815/month top-up;
💰 Salary advance;
🚌 Transportation voucher or mobility allowance;
😎 One day off during your birthday month;
🍕 Friday decompression/social events;
🚑 Bradesco Saúde health insurance;
🦷 Care Plus dental plan;
💙 Prudential life insurance;
🏋🏽‍♂️ Wellhub access;
🏃 TotalPass membership;
👶🏼 Childcare assistance;
👩🏻‍🍼 Extended maternity leave — 180 days;
👨🏻‍🍼 Extended paternity leave — 30 days;
👨‍👨‍👧 Extended parental leave — 120 days;
🏊🏻‍♀️ Sesc SP membership;
💆💆‍♂️ Quick massage;
📲 Pitzi Total Protection;
👩🏻‍🚀 Facilitated enrollment with Leapfone;
🛍️ Facilitated enrollment for Pitzi mobile plans and products;
💰 Annual bonus