Pitzi

Backend Engineer

• We always strive to write clean code (easy to understand, modify, extend, and test)
• We treat code like a garden, always trying to leave it better than we found it
• We perform code reviews through Pull Requests (PRs)
• We use engineering best practices and agile methodologies
• We apply the MVP concept to features: we release the minimum needed to be used and validated
• We are always open to constructive feedback on the code
• We pursue continuous improvement across all processes
• Being agile is in our DNA.

Junior Developer – Ruby on Rails

Analyst

• Register and update mobile phone models and pricing tables
• Support pricing definition and adjustments
• Validate how sales are being entered into the database/portfolio
• Monitor performance indicators (sales, margin, cancellations)
• Control and review commercial pricing tables
• Identify operational inconsistencies and support their correction
• Create reports and analyses to support decision-making
• Monitor product and portfolio margin, frequency, and severity
• Support the commercial team with product and pricing information
• Interact with areas such as Sales, Operations, and Finance

Junior Pricing and Portfolio Analyst

Customer Success Manager

• Design and build an end-to-end renewal strategy (pre-renewal, D-30, D-15, D-7, expiration, post-expiration)
• Design multichannel journeys for customer recovery (win-back)
• Develop a churn reduction plan for second-year customers
• Identify upsell opportunities at the time of renewal
• Work with data to map base gaps (email, WhatsApp, payment card)
• Propose recovery flows and data enrichment processes
• Create segmentations based on behavior and risk
• Build dashboards to monitor renewals
• Define communication strategy (email, WhatsApp, SMS, push where applicable)
• Create strategic copy aligned with Marketing
• Define optimal contact timing
• Ensure message consistency
• Map existing technical capabilities
• Define requirements for campaigns and automations
• Prioritize necessary improvements
• Act as a bridge between business and tech
• Ensure compliance with LGPD (Brazilian Data Protection Law)
• Manage consents
• Structure a secure data repository
• Monitor renewal rate by cohort
• Forecast future revenue (renewal forecast)
• Identify incremental revenue opportunities

Junior Developer – Ruby on Rails

Junior Pricing and Portfolio Analyst

Senior CRM Analyst – Lifecycle Revenue