Pitzi

Customer Support

• Provide support and assistance to customers across multiple channels, including online chat, WhatsApp, email, Reclame Aqui, and other digital channels.
• Respond to customer inquiries clearly, accurately, and courteously, always aiming to exceed expectations.
• Identify and resolve customer issues efficiently and effectively, ensuring their satisfaction and loyalty.
• Log and document all customer interactions to ensure proper and consistent follow-up.
• Collaborate with internal teams to resolve complex customer issues and ensure a seamless, integrated experience.
• Contribute to the continuous improvement of customer service processes by providing relevant feedback and suggestions.

Junior Customer Experience Analyst