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ASAAS

Customer Service Assistant

ASAAS

Customer Service Assistant at fintech enhancing client experience and resolving inquiries via multiple channels. Flexibility to work remotely from anywhere in Brazil.

Posted 7/21/2026full-timeRemote • 🇧🇷 BrazilMid-LevelSeniorWebsite

Core Competencies

Role fit
Core Competencies

Use this summary to align your resume positioning with the role.

Demonstrates strong customer service skills through effective communication and problem resolution while utilizing technology to assist customers with banking and payment inquiries.

Highest-signal resume keywords
Customer Service ExperienceVerbal Communication SkillsWritten Communication SkillsBasic Knowledge Of Banking/Payment TopicsTechnology Proficiency

ATS Keywords

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Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard Skills
Customer Issue ResolutionInformation AccuracyTask PrioritizationDeadline Management
Soft Skills
ResponsibilityAccountability
Tools & Technologies
LaptopsSpreadsheetsGoogle Tools
Certifications & Qualifications
High School Diploma
Industry Keywords
Payment MethodsReceivables AnticipationInvoices

About the role

Key responsibilities & impact
  • Assist customers via chat, phone and email to understand their needs and the business's needs and recommend the best use of Asaas
  • Resolve customer issues and be accountable for the accuracy of information provided
  • Work responsibly to meet assigned targets
  • Prioritize tasks and meet deadlines for service completion.

Requirements

What you’ll need
  • High school diploma
  • Previous customer service experience
  • Good verbal and written communication skills
  • Comfortable with technology (using laptops, spreadsheets, systems and Google tools)
  • Basic knowledge of banking/payment topics (payment methods, receivables anticipation and invoices).

Benefits

Comp & perks
  • Medical and dental coverage with no co-pay
  • Life insurance
  • Allowance for medication purchases and for physical activity
  • Partnership with Neon for team financial wellness
  • Partnership with Zenklub for four free monthly sessions with a therapist or nutritionist
  • Quick massages at headquarters
  • Flexible meal benefit via credit card
  • Childcare allowance
  • Parental support program
  • Extended maternity and paternity leave
  • In-company training platform
  • Education assistance that subsidizes 70% of tuition for degrees and language courses
  • Home office allowance
  • Work equipment provided
  • Furniture allowance
  • Partnership with WOBA for coworking access across Brazil
  • Day off during the birthday month
  • Happy hour allowance
  • Referral bonus for new hires
  • Bonus based on annual targets
  • Stock option plan
  • Casual, relaxed environment with no dress code