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JBT Marel

Customer Support Coordinator

JBT Marel

Supervisor of Customer Service leading the support team at JBT Marel. Ensuring SLAs and KPIs are met while driving continuous process improvements.

Posted 7/18/2026full-timeCampinas • 🇧🇷 BrazilMid-LevelSeniorWebsite

Core Competencies

Role fit
Core Competencies

Use this summary to align your resume positioning with the role.

Demonstrates expertise in leading customer support teams while ensuring service quality and compliance with SLAs and KPIs. Proficient in analyzing metrics and implementing action plans to drive continuous improvement in customer service and technical sales.

Highest-signal resume keywords
Team LeadershipCustomer Service ExperienceERP Systems KnowledgeAnalytical Tools ProficiencyService Quality Management

ATS Keywords

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Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard Skills
Customer ServiceTechnical SalesProcess ImprovementMetrics AnalysisAction Plan Implementation
Soft Skills
Effective CommunicationProblem Solving
Tools & Technologies
ExcelPower BI
Certifications & Qualifications
Bachelor's Degree
Industry Keywords
SLAKPICustomer SupportSales AlignmentLogistics Management

Tech Stack

Tools & technologies
ERP

About the role

Key responsibilities & impact
  • Lead and develop a team of Customer Support Analysts
  • Ensure service quality and compliance with SLAs/KPIs
  • Manage requests and prioritize critical issues
  • Monitor quotes and orders
  • Handle complex or escalated cases
  • Promote internal alignment between Sales, Logistics and Parts
  • Identify continuous improvement opportunities in processes
  • Analyze metrics and implement action plans
  • Contribute to service and solutions sales strategies
  • Ensure effective communication in critical situations

Requirements

What you’ll need
  • Bachelor's degree (Engineering, Business Administration or related fields)
  • Experience in customer service and technical sales
  • Experience leading teams (preferred)
  • Knowledge of ERP systems and analytical tools (Excel, Power BI)
  • Intermediate to advanced English

Benefits

Comp & perks
  • Ensure service quality and compliance with SLAs/KPIs
  • Experience in customer service and technical sales
  • Experience leading teams (preferred)
  • Knowledge of ERP systems and analytical tools (Excel, Power BI)