Customer Success Analyst – Mid-level

Thomson Reuters

Analista de Sucesso do Cliente at Thomson Reuters responsible for building client relationships and providing effective solutions. Conducting training, monitoring client success metrics, and identifying improvement opportunities.

Posted 7/20/2026full-timeRemote • 🇧🇷 BrazilMid-LevelSeniorWebsite

Core Competencies

Role fit

Core Competencies

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Demonstrates expertise in Customer Success and Customer Service, with a strong ability to build relationships, understand client needs, and provide effective solutions. Proficient in communication, problem-solving, and managing customer interactions to enhance the overall customer experience.

Highest-signal resume keywords

Customer Success ExperienceExcellent Communication SkillsProblem-Solving SkillsFinancial Market KnowledgeCreativity in Solutions

ATS Keywords

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Applicant Tracking System Keywords

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Soft Skills

Interpersonal SkillsTime ManagementEmotional IntelligenceOrganizational SkillsPersuasive Ability

Industry Keywords

Customer ExperienceProduct KnowledgeAccounting SectorClient Relationship ManagementSupport Materials

About the role

Key responsibilities & impact

Build and maintain strong relationships with clients, acting as a trusted advisor
Deeply understand clients' needs and propose effective solutions using Thomson Reuters' product portfolio
Conduct product trainings and demonstrations for clients
Proactively identify opportunities to improve the customer experience and report them to internal teams
Manage and resolve customer issues or inquiries quickly and effectively
Monitor customer success metrics and recommend actions to achieve established goals
Contribute to the creation of support and communication materials that assist the customer journey

Requirements

What you’ll need

Proven experience in Customer Success, Customer Service, or related roles
Excellent written and verbal communication and interpersonal skills
Strong product knowledge with the ability to explain technical concepts clearly
Creativity to find innovative solutions to customer challenges
Excellent time management and organizational skills to handle multiple priorities
Demonstrated emotional intelligence and empathy in customer interactions
Persuasive ability to present the benefits of products and services
Strong collaborative problem-solving skills and the ability to work well in teams
Experience in the Financial Market
Experience in the Accounting sector is desirable

Benefits

Comp & perks

Hybrid Work Model: We adopt a hybrid and flexible work environment (2–3 days per week in the office, depending on the role)
Flexibility and Work–Life Balance: “Flex My Way” consists of a set of policies designed to help manage personal and professional responsibilities
Professional Development and Growth: We promote a culture of continuous learning
Competitive Industry Benefits: We offer comprehensive benefits packages that include health and dental plans, two corporate mental health days, performance incentive programs, and resources for mental, physical, and financial wellbeing
Opportunities to engage in pro bono consulting projects and Environmental, Social, and Governance (ESG) initiatives