Customer Support

• Nieuwe klanten onboarden : elk bedrijf verwelkomen, hun noden begrijpen en hen zo snel mogelijk operationeel maken op Shyfter, zodat ze al vanaf de eerste dagen waarde halen uit de tool.
• Support bieden die het verschil maakt : antwoorden via chat en e-mail met duidelijkheid, geduld en empathie, blokkades oplossen, adviseren en geruststellen.
• De adoptie stimuleren : onze klanten begeleiden tijdens de volledige implementatiefase zodat ze het platform ten volle benutten.
• Opleiden en adviseren : een echte productexpert worden, je opleidingen en configuratieadvies afstemmen op de realiteit van elke sector (horeca, retail, zorg, enz.).
• De stem van de klant doorgeven : jij staat in de frontlinie, dus jij deelt met de product- en developmentteams wat schuurt en wat de klanten enthousiast maakt.

Customer Support Agent – NL

• Provide world-class support via Zendesk, replying to customer questions
• Investigate bugs and defects reported by customers
• Automate as much as possible: treat manual, repetitive support work as a problem to engineer away
• Monitor, document, and report on support activities
• Continuously learn about Oper's products, newest features, and updates

Customer Support Representative, AI-Native

• Lead and develop the Customer Service team (incl. supervisors): hold regular one‑to‑one meetings and team briefings, coach supervisors, remove blockers so the team can deliver reliable, high‑quality service.
• You will translate Area Benelux priorities into clear goals, KPIs and execution: turn Area goals into team priorities and measurable KPIs (e.g., Customer Experience Survey, response/resolution times, productivity), set targets and run a simple cadence of reviews to track progress.
• You will ensure strong performance management, coaching and talent development: monitor dashboards, give regular feedback, agree development plans, and hold clear accountability conversations when needed.
• You will act as a senior stakeholder in cross-functional topics and support key customer escalations when needed: partner with Sales, Operations, Trade Management and others; lead swift, structured responses to major escalations and ensure corrective actions are implemented.
• You will drive process improvement (quality, efficiency, standardization) and embed sustainable change: lead practical improvement work (root‑cause analysis, quick wins, standardization), push for automation/system fixes where useful, and lock changes in with training and updated procedures.

Senior Manager, Customer Service

• Be the first point of contact for customer questions—via phone and email
• Provide thoughtful, friendly, and effective support with a problem-solving mindset
• Handle confidential information with care and professionalism
• Aim to resolve issues on the first interaction whenever possible
• Follow up on open inquiries to ensure timely resolution
• Stay up to date on new products, tools, and processes
• Communicate clearly and kindly, even when things get tricky

Customer Support Agent, FR/EN

• Provide world-class support via Zendesk, replying to customer questions, and explaining how to get the most out of the platform
• Make an impact by understanding the context in which each customer operates and supporting them with the questions and problems they face
• Investigate bugs and defects reported by customers using technical problem-solving skills
• Automate as much as possible: treat manual, repetitive support work as a problem to engineer away
• Continuously learn about Oper's products, newest features, and updates, and use that knowledge to support our users

AI-Native Customer Support Representative

• manage a customer portfolio building close working relationships to understand and meet their needs
• oversee the entire order-to-cash (O2C) process in a SAP environment
• ensure timely and accurate order entry
• coordinate logistics and ensure all (export) documentation is in place
• ensure accurate pricing and on-time invoicing
• act as the Single Point of Contact for the customer regarding orders, logistics and documentation
• ensure seamless communication and collaboration with customers
• liaise between the customer, production plant, and logistics service provider
• proactively resolve issues related to orders and deliveries and keep customers informed

Customer Service Officer

• Provide world-class support via Zendesk, replying to customer questions, and explaining how to get the most out of the platform
• Make an impact by understanding the context in which each customer operates and supporting them with the questions and problems they face
• Investigate bugs and defects reported by customers using technical problem-solving skills, aligning with the product and engineering teams to get them resolved quickly while keeping customers informed
• Automate as much as possible: treat manual, repetitive support work as a problem to engineer away
• Continuously identify recurring tasks and issues, then build automations, macros, and workflow improvements so they stop landing in the queue
• Monitor, document, and report on support activities, using what you learn to prioritise what to automate next
• Continuously learn about Oper's products, newest features, and updates, and use that knowledge to support our users
• Use modern AI tooling as a real lever, not a curiosity; help us push the bar on what an AI-native support function looks like

AI-First Customer Support Representative

• You manage a portfolio of international key accounts, typically 2 to 3 customers within a wider Control Tower environment
• You oversee transport flows on a European level, coordinating closely with DSV operations in different countries
• You monitor planning, intervene where needed, and ensure shipments are executed as agreed
• You act on high-level escalations, maintaining strong communication with customers and European management
• You analyse processes and identify improvements in areas such as planning, data flows, and system integrations (EDI, MyDSV)
• You contribute to building more efficient and transparent supply chain solutions

Customer Service Specialist – Key Accounts

• Geef richting aan Customer Experience, Loyalty en Data & Insights binnen de Benelux
• Coach en ontwikkel een team van ervaren professionals
• Ontwikkel sterke Customer Value Propositions
• Neemt de eindverantwoordelijkheid voor de Benelux Loyalty-strategie
• Bepaal samen met het team de Data & Insights-roadmap
• Bouw business cases en beheer budgetten
• Definieer KPI's rond Customer Experience, Loyalty en klanttevredenheid
• Werk nauw samen met Marketing, Digital, Operations, IT en Customer Care

Customer Experience Lead

• Als Customer Service Specialist ben je dé spil tussen onze klanten en interne stakeholders
• Je zorgt voor een vlotte, correcte en klantgerichte afhandeling van het volledige order-to-cash proces
• Beheren van het volledige orderproces (order-to-cash) in SAP (orders, leveringen, facturatie)
• Opvolgen van metalen- en deviezendekking, contracten en bijbehorende documentatie
• Coördineren van facturen en creditnota’s
• Proactief informeren van klanten over: orderstatussen, leveringen en openstaande posten (accounts receivable)
• Professioneel behandelen en opvolgen van klantvragen en klachten
• Fungeren als schakel tussen klanten en interne teams (sales, logistiek, labo, credit management, accounting, …)
• Actief bijdragen aan procesoptimalisaties, digitalisering en standaardisatie, voorbereidingen op de S/4HANA transitie (jUMP)

Customer Service Specialist

• Proactively managing the new matter opening process, conflict checks, and drafting engagement letters
• Managing the billing process to produce drafts and revisions, ensuring the submission of client billings
• Liaising with Revenue Management in relation to attorney billing
• Managing attorney communications as requested

Attorney Support Specialist – Secretary

• inkomende telefoons, e-mails behandelen van klanten
• klanten te woord staan en informeren over producten, prijzen, levertermijnen, alternatieven
• geplaatste orders opvolgen
• proactief handelen om klachten te vermijden
• klachten verwerken in SAP
• contracten voorbereiden en opvolgen
• backorder management: opvolgen en proactief informeren van klanten

Customer Service

• Support customers experiencing vehicle breakdowns across Europe
• Take full ownership of customer cases and coordinate solutions from start to finish
• Communicate regularly with customers, repair centers, and service partners
• Provide timely updates regarding repair progress and service status
• Coordinate with dealers and technical teams to ensure efficient problem resolution
• Deliver outstanding customer service through proactive communication
• Identify solutions and alternative approaches when unexpected challenges arise
• Maintain accurate records and case documentation
• Collaborate closely with colleagues in a multicultural and multilingual environment

German & Dutch Speaking Customer Service Coordinator

Customer Service Coordinator, German & Dutch Speaking

• Deliver outstanding customer support via phone and email;
• Manage incoming tickets, investigate issues and ensure timely follow-ups;
• Provide first-level troubleshooting and escalate complex cases when needed;
• Guide customers through software workflows, settings and configuration screens using documented procedures;
• Support customers with how-to questions and common accounting workflows;
• Coordinate with internal specialists regarding escalated cases;
• Maintain accurate ticket documentation and contribute to knowledge base updates;
• Keep up with evolving tools, processes and product updates;
• Handle sensitive customer data with care and security;
• Maintain deep understanding of client solutions and meet KPI;
• Communicate with developers and cross-functional specialists.

Customer Support Consultant, Native Dutch, English C1

• Je beantwoordt vragen van klanten via telefoon, e-mail en andere communicatiekanalen op een correcte en professionele manier
• Je behandelt vragen over bestellingen, prijzen, leveringen, facturatie, stock en klachten
• Je zorgt voor een nauwkeurige opvolging van offertes, prijsafspraken en klantgegevens
• Je onderhoudt proactief contact met klanten om een vlotte en kwalitatieve service te garanderen
• Je ondersteunt de je Sales collega’s bij klantgerelateerde vragen en administratieve opvolging
• Je werkt nauw samen met interne afdelingen om klantendossiers efficiënt af te handelen
• Je signaleert terugkerende problemen of inefficiënties en denkt actief mee over verbeteringen
• Je fungeert als aanspreekpunt voor collega’s bij vragen over systemen, tools of aangepaste werkwijzen
• Je ondersteunt mee bij het optimaliseren van processen binnen customer service
• Je rapporteert in je functie aan de Customer Service Manager

Key User – Customer Service

• Help customers via chat, email and calls
• Hop on calls with customers when needed (support or to assist the sales team)
• Troubleshoot product and integration issues
• Investigate bugs and reproduce problems clearly for engineering and file those tickets
• Help users configure integrations with tools like Jira, Linear, ClickUp, Trello, Asana, etc.
• Answer billing and subscription questions
• Help trial users get value quickly
• Guide customers through setup and best practices
• Reduce onboarding friction and confusion
• Extend trials when appropriate
• Identify upgrade and expansion opportunities naturally during conversations
• Surface recurring customer pain points
• Help improve our help center and documentation
• Create or suggest support macros and workflows
• Collaborate with product/design on usability improvements
• Help us improve how support works as we scale
• Contribute to processes, tooling, automations, and AI-assisted support workflows
• Help prioritize support conversations as we introduce a free plan

Customer Support jobs in Belgium

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