Customer Support

• Proactively managing the new matter opening process, conflict checks, and drafting engagement letters
• Managing the billing process to produce drafts and revisions, ensuring the submission of client billings
• Liaising with Revenue Management in relation to attorney billing
• Managing attorney communications as requested

Attorney Support Specialist – Secretary

• inkomende telefoons, e-mails behandelen van klanten
• klanten te woord staan en informeren over producten, prijzen, levertermijnen, alternatieven
• geplaatste orders opvolgen
• proactief handelen om klachten te vermijden
• klachten verwerken in SAP
• contracten voorbereiden en opvolgen
• backorder management: opvolgen en proactief informeren van klanten

Customer Service

• Support customers experiencing vehicle breakdowns across Europe
• Take full ownership of customer cases and coordinate solutions from start to finish
• Communicate regularly with customers, repair centers, and service partners
• Provide timely updates regarding repair progress and service status
• Coordinate with dealers and technical teams to ensure efficient problem resolution
• Deliver outstanding customer service through proactive communication
• Identify solutions and alternative approaches when unexpected challenges arise
• Maintain accurate records and case documentation
• Collaborate closely with colleagues in a multicultural and multilingual environment

German & Dutch Speaking Customer Service Coordinator

Customer Service Coordinator, German & Dutch Speaking

• Deliver outstanding customer support via phone and email;
• Manage incoming tickets, investigate issues and ensure timely follow-ups;
• Provide first-level troubleshooting and escalate complex cases when needed;
• Guide customers through software workflows, settings and configuration screens using documented procedures;
• Support customers with how-to questions and common accounting workflows;
• Coordinate with internal specialists regarding escalated cases;
• Maintain accurate ticket documentation and contribute to knowledge base updates;
• Keep up with evolving tools, processes and product updates;
• Handle sensitive customer data with care and security;
• Maintain deep understanding of client solutions and meet KPI;
• Communicate with developers and cross-functional specialists.

Customer Support Consultant, Native Dutch, English C1

• Je beantwoordt vragen van klanten via telefoon, e-mail en andere communicatiekanalen op een correcte en professionele manier
• Je behandelt vragen over bestellingen, prijzen, leveringen, facturatie, stock en klachten
• Je zorgt voor een nauwkeurige opvolging van offertes, prijsafspraken en klantgegevens
• Je onderhoudt proactief contact met klanten om een vlotte en kwalitatieve service te garanderen
• Je ondersteunt de je Sales collega’s bij klantgerelateerde vragen en administratieve opvolging
• Je werkt nauw samen met interne afdelingen om klantendossiers efficiënt af te handelen
• Je signaleert terugkerende problemen of inefficiënties en denkt actief mee over verbeteringen
• Je fungeert als aanspreekpunt voor collega’s bij vragen over systemen, tools of aangepaste werkwijzen
• Je ondersteunt mee bij het optimaliseren van processen binnen customer service
• Je rapporteert in je functie aan de Customer Service Manager

Key User – Customer Service

• Help customers via chat, email and calls
• Hop on calls with customers when needed (support or to assist the sales team)
• Troubleshoot product and integration issues
• Investigate bugs and reproduce problems clearly for engineering and file those tickets
• Help users configure integrations with tools like Jira, Linear, ClickUp, Trello, Asana, etc.
• Answer billing and subscription questions
• Help trial users get value quickly
• Guide customers through setup and best practices
• Reduce onboarding friction and confusion
• Extend trials when appropriate
• Identify upgrade and expansion opportunities naturally during conversations
• Surface recurring customer pain points
• Help improve our help center and documentation
• Create or suggest support macros and workflows
• Collaborate with product/design on usability improvements
• Help us improve how support works as we scale
• Contribute to processes, tooling, automations, and AI-assisted support workflows
• Help prioritize support conversations as we introduce a free plan

Customer Experience Specialist – Support, Success

Customer Support Consultant, Native Dutch & French C1

• Planning & Coordination: Prepare planning for road and ocean flows based on existing and expected volumes and available transport capacity.
• Plan WHS/HUB/WEC B1 activities to meet required customer service levels.
• Perform all administrative tasks related to planning.
• Communication & Stakeholder Management: Communicate planning information and changes to transport companies, all internal operational departments of SKF Logistics Services Belgium NV, other SKF Logistics Services units, and CTT.
• Communicate special days, holidays and bridge days, as well as transport planning, to WH Manager and Hub Supervisors.
• Operational Decisions & Alternative Solutions: Decide which shipments will not be transported in case of capacity issues and inform KAMs, Hub and WHS.
• Offer adapted and cost‑effective transport options to Customer Services and Business Development for specific orders, transport issues or capacity constraints (incl. administration and communication).
• Monitoring, Reporting & Problem Solving: Track and report transport performance (late arrivals/departures and fill rates) for DTS trucks and containers.
• Investigate, resolve and communicate transport issues, including responding to and creating DERs (hubs/shippers) and handling claims (air, ocean and hub‑related).

Logistics Control Tower – Transport & Logistics Customer Service Operations

• Prepare planning for road and ocean flows based on existing and expected volumes and available transport capacity
• Plan WHS/HUB/WEC B1 activities to meet required customer service levels
• Perform all administrative tasks related to planning
• Communicate planning information and changes to transport companies, all internal operational departments of SKF Logistics Services Belgium NV, other SKF Logistics Services units, and CTT
• Track and report transport performance (late arrivals/departures and fill rates) for DTS trucks and containers
• Process orders and handle delivery orders/call-offs, customer enquiries, and complaints, including deadline tracking

Logistics Control Tower EMEA – Transport & Logistics Customer Service Operations

• You receive the incoming transport orders, check the data provided by the customer, if necessary, request additional data from the customer
• You follow up the transport orders in the company's own dispatch package
• You intervene if transport assignments are in danger of being executed incorrectly
• You mediate in a respectful and professional way with the customer and the operational services
• You handle any complaints and/or escalations in a correct and customer-oriented manner
• You accurately administer all interventions which later form the basis for KPI reporting

Customer Service Specialist

• Je bent het gezicht en de stem van Butternut Box voor onze klanten
• Je verrast honden & baasjes met kleine attenties om hun dag extra leuk te maken
• Je helpt klanten via telefoon, e-mail, live chat en sociale media
• Je beantwoordt een divers scala aan vragen, problemen en feedback
• Je deelt klantinzichten met de rest van het team om onze service te verbeteren
• Je draagt bij aan onze warme, open en gezellige Butternut cultuur
• We willen altijd voor onze klanten klaarstaan en dat lukt ons ook met een 4.8 score op Trustpilot met meer dan 17.500 reviews.

Customer Service Medewerker – NL/FR

• Provide first line support for Customer Service and external sales teams
• Lead and motivate the Customer Service Team
• Identify and implement opportunities for people development
• Assume overall responsibility for delivery of agreed KPI’s and targets within the CS team
• Prepare and present monthly reports as required by the Customer Service Cluster Manager
• Review and improve existing processes and process controls

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