Customer Service Specialist – Key Accounts

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Customer Service Specialist managing key accounts in a Control Tower environment at DSV. You will oversee transport flows for European clients ensuring optimal logistics operations.

Posted 6/18/2026full-timePuurs-Sint-Amands • 🇧🇪 BelgiumMid-LevelSeniorWebsite

About the role

Key responsibilities & impact

You manage a portfolio of international key accounts, typically 2 to 3 customers within a wider Control Tower environment
You oversee transport flows on a European level, coordinating closely with DSV operations in different countries
You monitor planning, intervene where needed, and ensure shipments are executed as agreed
You act on high-level escalations, maintaining strong communication with customers and European management
You analyse processes and identify improvements in areas such as planning, data flows, and system integrations (EDI, MyDSV)
You contribute to building more efficient and transparent supply chain solutions

Requirements

What you’ll need

You have experience in transport planning, dispatch, or a similar logistics environment
You can express yourself fluently in English
You are customer-oriented, communicative, and able to manage stakeholders at different levels
You are stress-resistant and able to prioritize in a dynamic environment
You have a strong analytical mindset and enjoy improving processes
You are comfortable working with systems and Excel (data handling and input)
You are a team player with a hands-on mentality and flexibility when needed

Benefits

Comp & perks

We are a challenging work environment with plenty of opportunities for further professional growth and development (even internationally)
We have a direct and open corporate culture (Danish company)
You will receive a permanent contract with an attractive package of fringe benefits
Group insurance
Hospitalisation insurance
Meal vouchers 8 euro
Eco vouchers
33 holidays
Possibility to lease electric bike
1 day of home office
Flexible working hours

ATS Keywords

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Hard Skills & Tools

transport planningdispatchlogisticsprocess analysisdata flowssystem integrationsExcelsupply chain solutions

Soft Skills

customer-orientedcommunicativestakeholder managementstress-resistantprioritizationanalytical mindsetteam playerflexibility