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AI-First Customer Support Representative
Oper CreditsAI-Native Customer Support Representative at Oper, a leading European fintech company. Champion customer success through responsive support and automation of repetitive tasks.
About the role
Key responsibilities & impact- Provide world-class support via Zendesk, replying to customer questions, and explaining how to get the most out of the platform
- Make an impact by understanding the context in which each customer operates and supporting them with the questions and problems they face
- Investigate bugs and defects reported by customers using technical problem-solving skills, aligning with the product and engineering teams to get them resolved quickly while keeping customers informed
- Automate as much as possible: treat manual, repetitive support work as a problem to engineer away
- Continuously identify recurring tasks and issues, then build automations, macros, and workflow improvements so they stop landing in the queue
- Monitor, document, and report on support activities, using what you learn to prioritise what to automate next
- Continuously learn about Oper's products, newest features, and updates, and use that knowledge to support our users
- Use modern AI tooling as a real lever, not a curiosity; help us push the bar on what an AI-native support function looks like
Requirements
What you’ll need- 2–4 years in a customer-facing support role, ideally in a SaaS, fintech, or B2B software context
- Technical aptitude: a solid understanding of how software works, comfortable debugging customer-reported problems and carrying out more technical configuration-management tasks
- Analytical mind: a love for problem structuring and solution crafting using your analytical skillset, with strong attention to detail
- Stellar communication: excellent communication and relationship-building skills
- Fluency in English; additional languages (e.g. Dutch, French, or German) are a plus
- Solution-oriented: you work independently and proactively bring solutions
- Agile attitude: an action-oriented mindset and a knack for getting things done, comfortable with the tooling (Zendesk or similar)
- Ambition to learn, experiment, and grow while staying humble and open-minded
Benefits
Comp & perks- Competitive annual salary, depending on experience
- Employee stock options
- 25 vacation days per year + 1 paid mental health day
- Dynamic international team with 12 nationalities
- Supportive, inclusive, and collaborative culture
- Learning & Development budget with dedicated time for growth
- Structured onboarding with a dedicated mentor
- Travel budget to collaborate with teams in Antwerp
- Annual company-wide Team G2G in an inspiring location
- Extra-legal benefits depending on your location
- Full support with local administration
- Health insurance and pension scheme
- Flexible working hours
- All equipment needed to do your best work
ATS Keywords
✓ Tailor your resumeApplicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard Skills & Tools
DebuggingConfiguration ManagementAutomationWorkflow ImprovementsTechnical Aptitude
Soft Skills
Stellar CommunicationRelationship-BuildingSolution-OrientedProactive MindsetAttention to Detail