AI-First Customer Support Representative

Oper Credits

AI-Native Customer Support Representative at Oper, a leading European fintech company. Champion customer success through responsive support and automation of repetitive tasks.

Posted 7/5/2026full-timeAntwerp • 🇧🇪 BelgiumJuniorMid-LevelWebsite

Core Competencies

Role fit

Core Competencies

Use this summary to align your resume positioning with the role.

Demonstrates strong technical aptitude in software debugging and configuration management while providing exceptional customer support in a SaaS environment. Utilizes analytical skills to identify and automate repetitive tasks, enhancing overall support efficiency.

Highest-signal resume keywords

Zendesk SupportTechnical Problem-SolvingAnalytical SkillsFluency in EnglishSaaS Experience

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills

DebuggingConfiguration ManagementAutomationWorkflow ImprovementsTechnical Aptitude

Soft Skills

Stellar CommunicationRelationship-BuildingSolution-OrientedProactive MindsetAttention to Detail

Tools & Technologies

ZendeskAI Tooling

Industry Keywords

SaaSFintechB2B SoftwareCustomer-Facing Support

About the role

Key responsibilities & impact

Provide world-class support via Zendesk, replying to customer questions, and explaining how to get the most out of the platform
Make an impact by understanding the context in which each customer operates and supporting them with the questions and problems they face
Investigate bugs and defects reported by customers using technical problem-solving skills, aligning with the product and engineering teams to get them resolved quickly while keeping customers informed
Automate as much as possible: treat manual, repetitive support work as a problem to engineer away
Continuously identify recurring tasks and issues, then build automations, macros, and workflow improvements so they stop landing in the queue
Monitor, document, and report on support activities, using what you learn to prioritise what to automate next
Continuously learn about Oper's products, newest features, and updates, and use that knowledge to support our users
Use modern AI tooling as a real lever, not a curiosity; help us push the bar on what an AI-native support function looks like

Requirements

What you’ll need

2–4 years in a customer-facing support role, ideally in a SaaS, fintech, or B2B software context
Technical aptitude: a solid understanding of how software works, comfortable debugging customer-reported problems and carrying out more technical configuration-management tasks
Analytical mind: a love for problem structuring and solution crafting using your analytical skillset, with strong attention to detail
Stellar communication: excellent communication and relationship-building skills
Fluency in English; additional languages (e.g. Dutch, French, or German) are a plus
Solution-oriented: you work independently and proactively bring solutions
Agile attitude: an action-oriented mindset and a knack for getting things done, comfortable with the tooling (Zendesk or similar)
Ambition to learn, experiment, and grow while staying humble and open-minded

Benefits

Comp & perks

Competitive annual salary, depending on experience
Employee stock options
25 vacation days per year + 1 paid mental health day
Dynamic international team with 12 nationalities
Supportive, inclusive, and collaborative culture
Learning & Development budget with dedicated time for growth
Structured onboarding with a dedicated mentor
Travel budget to collaborate with teams in Antwerp
Annual company-wide Team G2G in an inspiring location
Extra-legal benefits depending on your location
Full support with local administration
Health insurance and pension scheme
Flexible working hours
All equipment needed to do your best work