Oper Credits

Customer Support

• Provide world-class support via Zendesk, replying to customer questions
• Investigate bugs and defects reported by customers
• Automate as much as possible: treat manual, repetitive support work as a problem to engineer away
• Monitor, document, and report on support activities
• Continuously learn about Oper's products, newest features, and updates

Customer Support Representative, AI-Native

Business Analyst

• Capture and structure customer requirements as the bridge between what the customer wants and what Oper delivers
• Run discovery workshops with business and IT stakeholders at our DACH customers
• Capture functional and business requirements in clear, well-structured documentation
• Map requirements to Oper's product and identify what works out-of-the-box, what needs configuration, and what genuinely needs engineering
• Translate business needs into user stories and functional specifications
• Analyze integration points and review technical API documentation from core banking systems
• Make smart, pragmatic recommendations on integration methods and configuration
• Lead training sessions for end users and customer champions
• Use AI tools to scaffold documentation and automate processes

AI-Native Business Analyst

DevOps Engineer

• You'll own and evolve the cloud infrastructure that Herman and our SaaS product run on.
• Build and maintain the pipelines, clusters, and infrastructure-as-code that let our engineers ship quickly and safely, on sovereign EU infrastructure where mortgage data has to stay put.
• Be the person developers and non-developers turn to when something needs debugging, deploying, or unblocking.
• Manage our infrastructure platform through Terraform.
• Build and maintain CI/CD pipelines (GitLab or GitHub) that make shipping fast, repeatable, and safe.
• Run our Kubernetes workloads, managing deployments through GitOps with Argo CD.
• Manage cloud infrastructure as code with Terraform, primarily on Google Cloud Platform and IBM Cloud.
• Support developers and non-developers alike: provide hands-on debugging help, unblock deployments, and make the platform easy to work with.
• Own security and compliance in the platform.

AI-Native DevOps Engineer

• Provide world-class support via Zendesk, replying to customer questions, and explaining how to get the most out of the platform
• Make an impact by understanding the context in which each customer operates and supporting them with the questions and problems they face
• Investigate bugs and defects reported by customers using technical problem-solving skills
• Automate as much as possible: treat manual, repetitive support work as a problem to engineer away
• Continuously learn about Oper's products, newest features, and updates, and use that knowledge to support our users

AI-Native Customer Support Representative

• Capture and structure customer requirements
• You will be the bridge between what the customer wants and what Oper delivers.
• Run discovery workshops with business and IT stakeholders at our customers
• Capture functional and business requirements in clear, well-structured documentation
• Map requirements to Oper's product: identify what works out-of-the-box, what needs configuration, and what genuinely needs engineering
• Translate business needs into user stories and functional specifications the squad can act on
• Manage stakeholder expectations throughout the project lifecycle
• Analyze integration points
• You will figure out how Oper plugs in cleanly.
• Review technical API documentation from core banking systems, CRMs, and online banking platforms
• Work with Oper engineering to identify and define integration points
• Document data flows, contracts, and edge cases so nothing surprises us at go-live
• Make smart, pragmatic recommendations on what to integrate now vs. later
• Configure workflows and deliver value
• You will own the hands-on configuration work that makes Oper work for each customer.
• Configure mortgage products, business rules, and customer journeys inside the Oper platform
• Validate that configurations match the agreed scope and pass acceptance testing
• Lead training sessions for end users and customer champions
• Stay close to the customer through go-live and early adoption, then hand over cleanly to the Customer Success team
• Use AI tools to scaffold documentation, draft specs, summarize workshops, and accelerate analysis, automate processes,…
• Identify where AI compounds your work and where it does not, and design your workflow accordingly
• Help us push the bar on what an AI-native delivery function looks like at Oper

• Provide world-class support via Zendesk, replying to customer questions, and explaining how to get the most out of the platform
• Make an impact by understanding the context in which each customer operates and supporting them with the questions and problems they face
• Investigate bugs and defects reported by customers using technical problem-solving skills, aligning with the product and engineering teams to get them resolved quickly while keeping customers informed
• Automate as much as possible: treat manual, repetitive support work as a problem to engineer away
• Continuously identify recurring tasks and issues, then build automations, macros, and workflow improvements so they stop landing in the queue
• Monitor, document, and report on support activities, using what you learn to prioritise what to automate next
• Continuously learn about Oper's products, newest features, and updates, and use that knowledge to support our users
• Use modern AI tooling as a real lever, not a curiosity; help us push the bar on what an AI-native support function looks like

AI-First Customer Support Representative

• Capture and structure customer requirements
• Run discovery workshops with business and IT stakeholders at our DACH customers
• Capture functional and business requirements in clear, well-structured documentation
• Map requirements to Oper's product: identify what works out-of-the-box, what needs configuration, and what genuinely needs engineering
• Translate business needs into user stories and functional specifications the squad can act on
• Manage stakeholder expectations throughout the project lifecycle
• Analyze integration points
• Review technical API documentation from core banking systems, CRMs, and online banking platforms
• Work with Oper engineering to identify and define integration points
• Document data flows, contracts, and edge cases so nothing surprises us at go-live
• Make smart, pragmatic recommendations on what to integrate now vs. later
• Configure workflows and deliver value
• Own the hands-on configuration work that makes Oper work for each customer
• Validate that configurations match the agreed scope and pass acceptance testing
• Lead training sessions for end users and customer champions
• Stay close to the customer through go-live and early adoption, then hand over cleanly to the Customer Success team
• Use AI tools to scaffold documentation, draft specs, summarize workshops, and accelerate analysis, automate processes. Identify where AI compounds your work and where it does not, and design your workflow accordingly
• Help us push the bar on what an AI-native delivery function looks like at Oper

Customer Support Representative, AI-Native

AI-Native Business Analyst

AI-Native DevOps Engineer

AI-Native Customer Support Representative

AI-Native Business Analyst

AI-First Customer Support Representative

AI-Native Business Analyst – DACH