Oper Credits

Customer Success Manager

• You will take ownership of our day-to-day support activities and help professionalize and scale them.
• Manage incoming support tickets, questions, and requests from customers
• Ensure timely, accurate, and high-quality responses to customer issues
• Act as a trusted first point of contact for operational and product-related questions
• Identify recurring issues, patterns, and root causes in support tickets
• Proactively propose and implement improvements to: Automate support workflows, Standardize responses and processes, Reduce repetitive or low-value support activities
• Collaborate closely with Product, Engineering, and Customer Success to: Improve product features, Reduce future ticket volume, Improve overall customer experience
• Maintain high service levels and contribute to strong customer satisfaction and retention
• Work closely with Solution Experts on active customer accounts
• Join and support: Client workshops, Product demos, Feature configurations, Release note communications
• Help ensure customers fully understand and adopt Oper’s platform
• Support customers throughout different phases of their lifecycle
• Grow step by step into more ownership and responsibility across customer engagements

Junior Customer Success Manager