Oper Credits

Artificial Intelligence

• Build the integration layer
• Design and build a Python microservice that acts as the integration layer between Oper's product and the customer's banking systems
• Define clean API contracts (REST, OpenAPI) on both sides of the integration
• Implement reliable request handling, retries, idempotency, and error semantics across system boundaries
• Translate between Oper's domain model and the customer's data formats and protocols
• Treat the integration as a real product: versioned, documented, and easy to evolve
• Ship a production-ready service
• Build the service with FastAPI, async patterns, and strong typing
• Set up observability end to end: structured logging, tracing, metrics, alerts
• Handle authentication, secrets, and sensitive data correctly from day one
• Containerize and deploy via our existing CI/CD setup
• Write meaningful tests at the right level (unit, integration, contract)
• Use modern AI coding tooling (Cursor, Claude Code, Copilot, or your own setup) as a core part of how you build, not as an afterthought
• Apply AI to the parts of the work where it actually compounds: scaffolding, adapters from spec, generating tests, reviewing diffs, writing documentation
• Be honest about where AI helps and where it does not, and design your workflow accordingly
• Aim for a delivery cadence and output level that a non-AI-native engineer simply cannot match
• Collaborate and communicate
• Own the delivery rhythm: weekly demos, written updates, clear progress signals
• Ask the right clarifying questions early and proactively flag risk
• Work closely with the Oper engineering, product, and customer-facing teams
• Leave behind code, documentation, and runbooks that the internal team can confidently maintain after the engagement

AI-Native Engineer – Freelance

Customer Success Manager

• You will take ownership of our day-to-day support activities and help professionalize and scale them.
• Manage incoming support tickets, questions, and requests from customers
• Ensure timely, accurate, and high-quality responses to customer issues
• Act as a trusted first point of contact for operational and product-related questions
• Identify recurring issues, patterns, and root causes in support tickets
• Proactively propose and implement improvements to: Automate support workflows, Standardize responses and processes, Reduce repetitive or low-value support activities
• Collaborate closely with Product, Engineering, and Customer Success to: Improve product features, Reduce future ticket volume, Improve overall customer experience
• Maintain high service levels and contribute to strong customer satisfaction and retention
• Work closely with Solution Experts on active customer accounts
• Join and support: Client workshops, Product demos, Feature configurations, Release note communications
• Help ensure customers fully understand and adopt Oper’s platform
• Support customers throughout different phases of their lifecycle
• Grow step by step into more ownership and responsibility across customer engagements

AI-Native Engineer – Freelance

Junior Customer Success Manager