AI-Native Customer Support Representative

Oper Credits

Customer Support Representative providing world-class support and solutions for clients using Oper's digital mortgage services. Engage with teams to resolve issues and automate support processes efficiently.

Posted 7/7/2026full-timeAntwerp • 🇧🇪 BelgiumJuniorMid-LevelWebsite

Core Competencies

Role fit

Core Competencies

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Demonstrates strong technical aptitude and problem-solving skills in a customer support role, with a focus on SaaS and B2B software. Excels in communication and relationship-building while proactively delivering solutions to enhance user experience.

Highest-signal resume keywords

Customer Support ExperienceTechnical Problem-SolvingAnalytical SkillsStellar CommunicationSaaS Experience

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills

DebuggingProblem StructuringSolution CraftingTechnical AptitudeAutomation

Soft Skills

Relationship-BuildingSolution-OrientedProactive MindsetAgile Attitude

Tools & Technologies

Zendesk

Industry Keywords

SaaSFintechB2B SoftwareCustomer-Facing Support

About the role

Key responsibilities & impact

Provide world-class support via Zendesk, replying to customer questions, and explaining how to get the most out of the platform
Make an impact by understanding the context in which each customer operates and supporting them with the questions and problems they face
Investigate bugs and defects reported by customers using technical problem-solving skills
Automate as much as possible: treat manual, repetitive support work as a problem to engineer away
Continuously learn about Oper's products, newest features, and updates, and use that knowledge to support our users

Requirements

What you’ll need

2–4 years in a customer-facing support role, ideally in a SaaS, fintech, or B2B software context
Technical aptitude: a solid understanding of how software works, comfortable debugging customer-reported problems
Analytical mind: a love for problem structuring and solution crafting using your analytical skillset
Stellar communication: excellent communication and relationship-building skills
Fluency in English; additional languages (e.g. Dutch, French, or German) are a plus
Solution-oriented: you work independently and proactively bring solutions
Agile attitude: an action-oriented mindset and a knack for getting things done

Benefits

Comp & perks

Competitive annual salary, depending on experience
Employee stock options
25 vacation days per year + 1 paid mental health day
Dynamic international team with 12 nationalities
Supportive, inclusive, and collaborative culture
Learning & Development budget with dedicated time for growth
Structured onboarding with a dedicated mentor
Travel budget to collaborate with teams in Antwerp
Annual company-wide Team G2G in an inspiring location
Full support with local administration
Health insurance and pension scheme
Flexible working hours
All equipment needed to do your best work