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Customer Support Representative, AI-Native
Oper CreditsCustomer Support Representative supporting clients in AI-native mortgage solutions at Oper. Engaging with customers, automating processes, and using AI tools effectively.
Core Competencies
Role fitCore Competencies
Use this summary to align your resume positioning with the role.
Demonstrates strong technical aptitude and analytical skills in a customer-facing support role, with a focus on problem-solving and solution-oriented approaches. Proficient in using Zendesk for support activities while maintaining excellent communication and relationship-building skills.
Highest-signal resume keywords
Zendesk SupportCustomer-Facing SupportTechnical AptitudeAnalytical Problem SolvingFluency in English
ATS Keywords
Tailor your resumeApplicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard Skills
SaaS SupportBug InvestigationAutomation TechniquesDocumentationProduct Knowledge
Soft Skills
Stellar CommunicationRelationship BuildingSolution-OrientedProactive MindsetAttention to Detail
Industry Keywords
FintechB2B SoftwareAgile Attitude
About the role
Key responsibilities & impact- Provide world-class support via Zendesk, replying to customer questions
- Investigate bugs and defects reported by customers
- Automate as much as possible: treat manual, repetitive support work as a problem to engineer away
- Monitor, document, and report on support activities
- Continuously learn about Oper's products, newest features, and updates
Requirements
What you’ll need- 2–4 years in a customer-facing support role, ideally in a SaaS, fintech, or B2B software context
- Technical aptitude: a solid understanding of how software works
- Analytical mind: love for problem structuring and solution crafting with strong attention to detail
- Stellar communication: excellent communication and relationship-building skills
- Fluency in English; Additional languages (e.g. Dutch, French, or German) are a plus
- Solution-oriented: work independently and proactively bring solutions
- Agile attitude: action-oriented mindset and knack for getting things done
Benefits
Comp & perks- Competitive annual salary, depending on experience
- Employee stock options
- 25 vacation days per year + 1 paid mental health day
- Dynamic international team with 12 nationalities
- Supportive, inclusive, and collaborative culture
- Learning & Development budget with dedicated time for growth
- Structured onboarding with a dedicated mentor
- Travel budget to collaborate with teams in Antwerp
- Annual company-wide Team G2G in an inspiring location
- Extra-legal benefits depending on your location
- Full support with local administration
- Health insurance and pension scheme
- Flexible working hours
- All equipment needed to do your best work